workforce assist

We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. Strong leadership, in-depth knowledge of workforce management processes, and the ability to drive operational...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology Business...

Key ResponsibilitiesTranslate forecasts, contact volumes, arrival patterns and Average Handle Time trends into effective workforce plans.Develop daily, weekly, fortnightly and monthly schedules and rosters.Ensure staffing levels are aligned with forecasted demand and operational requirements.Balance business needs with employee availability and...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Role purpose Maintain accurate finance,billing, debtor, placement and workforce administration for our client,including the controls required as PEA and TEA/TES activity grows. Key responsibilities · Prepare client invoices, allocatereceipts and maintain debtor records/ageing. · Follow up outstanding accounts andmaintain supporting finance...

Maintain accurate finance, billing, debtor, placement and workforce administration for our client, including the controls required as PEA and TEA/TES activity grows.Key responsibilitiesPrepare client invoices, allocate receipts and maintain debtor records/ageing.Follow up outstanding accounts and maintain supporting finance documentation.Assist with...

Remote Choice is assisting a UK-headquartered group to appoint a Head of Agentic Operations (AI Workforce Architect) remotely for South Africa. You will design, build, govern, and optimise a digital workforce of AI agents and automated workflows across functions including sales, broking, compliance, finance and HR.As a hands-on leader, you will drive cost...

Remote Choice is assisting a UK-headquartered group to appoint a Head of Agentic Operations (AI Workforce Architect) remotely for South Africa. You will design, build, govern, and optimise a digital workforce of AI agents and automated workflows across functions including sales, broking, compliance, finance and HR. As a hands-on leader, you will drive cost...

Remote Choice is assisting a UK-headquartered group to appoint a Head of Agentic Operations (AI Workforce Architect) remotely for South Africa. You will design, build, govern, and optimise a digital workforce of AI agents and automated workflows across functions including sales, broking, compliance, finance and HR. As a hands-on leader, you will drive cost...

Remote Choice is assisting a UK-headquartered group to appoint a Head of Agentic Operations (AI Workforce Architect) remotely for South Africa. You will design, build, govern, and optimise a digital workforce of AI agents and automated workflows across functions including sales, broking, compliance, finance and HR.As a hands-on leader, you will drive cost...

Remote Choice is assisting a UK-headquartered group to appoint a Head of Agentic Operations (AI Workforce Architect) remotely for South Africa. You will design, build, govern, and optimise a digital workforce of AI agents and automated workflows across functions including sales, broking, compliance, finance and HR.As a hands-on leader, you will drive cost...

Oxyon People Solutions is assisting a well-established beverage manufacturer seeking an experienced Operational HR Manager to own the full HR function at the Heidelberg plant. The role requires hands-on leadership in a unionised manufacturing environment, covering employee relations, labour relations, HR compliance, workforce planning and development.You...

Oxyon People Solutions is assisting a well-established beverage manufacturer seeking an experienced Operational HR Manager to own the full HR function at the Heidelberg plant. The role requires hands-on leadership in a unionised manufacturing environment, covering employee relations, labour relations, HR compliance, workforce planning and development.You...

Remote Choice is assisting a UK-headquartered group to appoint a Head of Agentic Operations (AI Workforce Architect) remotely for South Africa. You will design, build, govern, and optimise a digital workforce of AI agents and automated workflows across functions including sales, broking, compliance, finance and HR.As a hands-on leader, you will drive cost...

Remote Choice is assisting a UK-headquartered group to appoint a Head of Agentic Operations (AI Workforce Architect) remotely for South Africa. You will design, build, govern, and optimise a digital workforce of AI agents and automated workflows across functions including sales, broking, compliance, finance and HR.As a hands-on leader, you will drive cost...

Isilumko Staffing is assisting a client in the BPO sector to recruit a Workforce Manager. The candidate should hold a Bachelor’s/College Degree and have at least 4 years in Workforce Management, with dialer experience for outbound campaigns.The role demands expertise in forecasting, scheduling and real-time time management, strong organizational and...

Remote Choice is assisting a UK-headquartered group to appoint a Head of Agentic Operations (AI Workforce Architect) remotely for South Africa. You will design, build, govern, and optimise a digital workforce of AI agents and automated workflows across functions including sales, broking, compliance, finance and HR.As a hands-on leader, you will drive cost...

Remote Choice is assisting a UK-headquartered group to appoint a Head of Agentic Operations (AI Workforce Architect) remotely for South Africa. You will design, build, govern, and optimise a digital workforce of AI agents and automated workflows across functions including sales, broking, compliance, finance and HR.As a hands-on leader, you will drive cost...