Jobs: workforce agent

**Position: Planning & Scheduling Analyst** **Purpose** To provide operational forecasts, schedules, effective training plans and best commercial fit planning activity to agreed company standards and timescales, ensuring cost effective use of resources against planned volumes whilst considering the work/ life balance of our agents. This role is...

I am looking for a strong WFM Manager, who has managed a large headcount. - To manage work force management in an effort to increase the operational effectiveness. - To report daily call centre metrics on all projects, teams, and agent performance. - Analysing and adjusting staffing to maximize efficiency and service level requirements. - Ensure tracking...

I am looking for a strong WFM Manager, who has managed a large headcount. - To manage work force management in an effort to increase the operational effectiveness. - To report daily call centre metrics on all projects, teams, and agent performance. - Analysing and adjusting staffing to maximize efficiency and service level requirements. - Ensure tracking...

We are looking for a highly efficient and technically minded Site Agent / Junior Contract/ Project Manager / Construction Manager. You will be joining well established medium sized construction company based in the Cape Town operating for the last 17 years in the construction and renovations sector. **Duties and responsibilities**: - Manage multiple...

**Duties and Responsibilities of the Work Force Analyst (RTA)** As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance, notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance. **Floor...

Duties and Responsibilities of the Work Force Analyst (RTA)As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance.Floor management•...

Duties and Responsibilities of the Work Force Analyst (RTA)As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance.Floor management•...

Duties and Responsibilities of the Work Force Analyst (RTA)As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance.Floor management•...

Duties and Responsibilities of the Work Force Analyst (RTA) As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance. Floor management •...

As an In-store agent, you are the front line in customer service. You are the person that they will depend on to fulfill requests and provide services that best meet their needs. To do this, you will take orders, offer services and provide support in person and via telephone or internet. You will also be responsible for maintaining client files, ensuring...

As an In-store agent, you are the front line in customer service. You are the person that they will depend on to fulfill requests and provide services that best meet their needs. To do this, you will take orders, offer services and provide support in person and via telephone or internet. You will also be responsible for maintaining client files, ensuring...

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service ...

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service ...

Kindly read and understand before your apply. We are looking for a highly efficient and technically minded Site Agent / Junior Contract/ Project Manager / Construction Manager. You will be joining well established medium sized construction company based in the Cape Town operating for the last 17 years in the construction and renovations sector. **Duties and...

**myPractice Support Agent (Hybrid)** PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to...

We are looking for a Portfolio Manager to join a reputable and well-established Property Management company. **About the position** - You must have experience within a Property Management Company/ Agent. - The position is based in Sundowner, Randburg, Gauteng. - It is desired that the successful person have their own vehicle and not living too far from the...

**40hr Multi Skilled Support Agent.** **Are you passionate about driving customer success? Are you interested in learning about new technologies, problem solving and working with an exceptional team?** **Amalgamated Passive House is a growing BPO call centre based in Milnerton. We are seeking experienced staff for this role. We are in the telecommunications...

**About Us**: Tsebo Facilities Solution is looking for aHelpdesk Agent for Business Applications provides “first-line” On Key Application support to divisional, supplier and TFS on-site system users in a timely manner delivering a quality support experience. The Agent is responsible for addressing and resolving “calls for assistance” logged by such...

The position of the Real Time Lead is to **lead the team of Real-time Administrators **within the Workforce Management, **supporting all campaigns**. The RTA Lead is also expected to work across all teams of the Contact Centre to ensure that a service of excellence is rendered to the customer. A strong focus upon the delivery and achievement of staff...

**Multi Skilled Support Agent.** Are you passionate about driving customer success? Are you interested in learning about new technologies, problem solving and working with an exceptional team? **Amalgamated Passive House **is a growing BPO call centre based in Milnerton. We are seeking experienced staff for this role. We are in the telecommunications...