workforce

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Our client in the BPO sector is urgently looking for Workforce Manager: Requirements Candidate must possess at least a Bachelor’s/College Degree 4 years minimum experience in Workforce Management Dialer experience for outbound campaigns a must Excellent skills in forecasting, scheduling and real-time time management a must Strong organizational skills to...

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Key Responsibilities - Lead short- and long-term forecasting, capacity planning and workforce modelling. - Develop staffing plans aligned with business demand, growth and service level requirements. - Oversee scheduling, shrinkage management, skill-based requirements and schedule optimisation. - Lead real-time and intraday workforce management,...

New opportunity for a Workforce Specialist to join a very busy international hospitality company based in North JHB. As Workforce Planner you’ll be responsible for planning, monitoring, & optimising workforce operations to ensure optimal staffing, scheduling, & resource allocation. This role supports organisational efficiency by analysing workforce trends,...

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Teleperformance in Cape Town is seeking a Workforce Management professional to manage real-time and intraday resources, ensuring the right number of agents are in place to meet forecasted call volumes and service levels. You will learn and demonstrate key planning and delivery lifecycle aspects and contribute to WFM objectives across multiple contact...

About the job Workforce Planning Analyst A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. Reporting to the Workforce Manager, you will play a crucial role in analyzing and...

Workforce Compliance, Data & Systems A global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant. This is a hands-on, data- and systems-focused position. You will...

Workforce Compliance, Data & SystemsA global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant.This is a hands-on, data- and systems-focused position. You will...

About the job Workforce Planning Analyst A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. Reporting to the Workforce Manager, you will play a crucial role in analyzing and...

Workforce Compliance, Data & SystemsA global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant.This is a hands-on, data- and systems-focused position. You will...

Hiring: Workforce Optimisation ManagerLocation: Cape TownType: Full-TimeModel: In-officeExperience Required: Minimum 8 years in management rolesIn this pivotal role, you will:Drive workforce efficiency through data-driven insights and continuous improvement initiativesLead cross-functional teams to deliver on service excellence and productivity...

Career Opportunity: Workforce Planning Manager Location: Cape TownIndustry: InsuranceSalary: Highly Competitive Market-Related CTC PackageStart Date: ASAP Are you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations? Our client, a global leader in the...

Role purpose Maintain accurate finance,billing, debtor, placement and workforce administration for our client,including the controls required as PEA and TEA/TES activity grows. Key responsibilities · Prepare client invoices, allocatereceipts and maintain debtor records/ageing. · Follow up outstanding accounts andmaintain supporting finance...

Kabstrading Co in Pietermaritzburg is seeking a workforce management specialist to monitor agent activity in real time and ensure adherence to planned schedules. You will observe login times, break patterns, and call durations, and trigger alerts when deviations occur, escalating issues to supervisors as needed. The role requires proactive scheduling...

Manager-Workforce Management-WFM EXL, Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries:...

Salt Digital Recruitment is seeking a Workforce Optimisation Manager in Cape Town. This in-office role requires a minimum of 8 years in management, focusing on data-driven workforce efficiency and continuous improvement initiatives.You will lead cross-functional teams and partner with senior leadership to align strategies with business objectives, driving...