workforce

Key Responsibilities: - Oversee forecasting and capacity planning. - Lead and develop a high-performing WFM team. - Manage staffing, scheduling, and real-time operations. - Monitor service levels and drive client satisfaction. - Provide workforce insights and strategic recommendations. Minimum Requirements: - Matric / Grade 12. - Minimum 5 years Workforce...

Key Responsibilities: Oversee forecasting and capacity planning. Lead and develop a high-performing WFM team. Manage staffing, scheduling, and real-time operations. Monitor service levels and drive client satisfaction. Provide workforce insights and strategic recommendations. Minimum Requirements: Matric / Grade 12. Minimum 5 years’ Workforce Management...

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Our client in the BPO sector is urgently looking for Workforce Manager:RequirementsCandidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure...

Key Responsibilities - Lead short- and long-term forecasting, capacity planning and workforce modelling. - Develop staffing plans aligned with business demand, growth and service level requirements. - Oversee scheduling, shrinkage management, skill-based requirements and schedule optimisation. - Lead real-time and intraday workforce management,...

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Trending Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to...

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Workforce Compliance, Data & SystemsA global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant.This is a hands-on, data- and systems-focused position. You will...

Teleperformance in Cape Town is seeking a Workforce Management professional to manage real-time and intraday resources, ensuring the right number of agents are in place to meet forecasted call volumes and service levels. You will learn and demonstrate key planning and delivery lifecycle aspects and contribute to WFM objectives across multiple contact...

Hiring: Workforce Optimisation ManagerLocation: Cape TownType: Full-TimeModel: In-officeExperience Required: Minimum 8 years in management rolesIn this pivotal role, you will:Drive workforce efficiency through data-driven insights and continuous improvement initiativesLead cross-functional teams to deliver on service excellence and productivity...

About the job Workforce Planning Analyst A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. Reporting to the Workforce Manager, you will play a crucial role in analyzing and...

Workforce Compliance, Data & SystemsA global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant.This is a hands-on, data- and systems-focused position. You will...

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth...

Career Opportunity: Workforce Planning Manager Location: Cape TownIndustry: InsuranceSalary: Highly Competitive Market-Related CTC PackageStart Date: ASAP Are you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations? Our client, a global leader in the...

Workforce Compliance, Data & SystemsA global workforce solutions business providing employer-of-record, payroll, contract management and compliance services is looking for a Global Workforce Analyst to take ownership of the tools and rules that keep its international workforce compliant.This is a hands-on, data- and systems-focused position. You will...

About the RolePartners closely with Business Lines and People & Culture stakeholders to understand workforce priorities, translate business challenges into analytical opportunities, and deliver insights that inform strategic and operational decision-making. The role will drive the transition from traditional workforce reporting and descriptive analytics...

About Keen Welcome to Keen, where art meets science. We’re more than just another service provider or outsourcing company. Keen acts as an integral extension of our clients’ teams and business goals, partnering with global brands across digital marketing, creative, customer experience and sales. We’re building a culture of operational excellence,...