wfm analyst

TFG Limited is seeking a Real Time Analyst in Cape Town to manage store staffing schedules and monitor WFM performance. You will provide line manager support, handle incidents, and drive real-time reporting and schedule adherence.The role emphasizes testing WFM models and supporting WFM projects across brands. The ideal candidate has at least 2 years in a...

Telebest, located in Cape Town, is seeking an experienced Workforce Management RTA to manage schedules across multiple projects and ensure optimal resource allocation. The ideal candidate should have at least 2 years of direct experience in a similar role within an international BPO environment.Key responsibilities include real-time monitoring of schedule...

TP South Africa invites applications for a WFM Real Time Analyst in Cape Town. You will monitor real-time performance, track service levels, call volumes, staffing and agent adherence, and communicate deviations to optimise intraday service delivery.The role requires strong analytical skills, Excel proficiency, and the ability to translate data into...

TP South Africa is seeking a WFM Real Time Analyst to join our Workforce Management team in Cape Town.The successful candidate will be responsible for monitoring real-time operational performance, tracking staffing levels against business requirements, and identifying opportunities to optimise service delivery. This role plays a critical part in ensuring...

TP South Africa is seeking a WFM Real Time Analyst to join our Workforce Management team in Cape Town.The successful candidate will be responsible for monitoring real-time operational performance, tracking staffing levels against business requirements, and identifying opportunities to optimise service delivery. This role plays a critical part in ensuring...

TP South Africa invites applications for a WFM Real Time Analyst in Cape Town. You will monitor real-time performance, track service levels, call volumes, staffing and agent adherence, and communicate deviations to optimise intraday service delivery. The role requires strong analytical skills, Excel proficiency, and the ability to translate data into...

TP South Africa is seeking a WFM Real Time Analyst to join our Workforce Management team in Cape Town. The successful candidate will be responsible for monitoring real-time operational performance, tracking staffing levels against business requirements, and identifying opportunities to optimise service delivery. This role plays a critical part in ensuring...

Job Purpose Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Overview The Workforce Management (WFM) Manager is responsible for overseeing the efficient and effective management of workforce planning, real-time operations, and management of information processes within Teleperformance SA. This role ensures that operational demands are met by accurately forecasting workforce needs, optimizing schedules, and managing...

Job Title: RTA Team Leader (WFM) Location: Sandton or Rosebank, Johannesburg, South Africa Job Type: Permanent About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s...

TP South Africa is seeking a WFM Real Time Analyst to join our Workforce Management team in Cape Town. The successful candidate will be responsible for monitoring real-time operational performance, tracking staffing levels against business requirements, and identifying opportunities to optimise service delivery. This role plays a critical part in ensuring...

Key Responsibilities - Translate forecasts, contact volumes, arrival patterns and Average Handle Time trends into effective workforce plans. - Develop daily, weekly, fortnightly and monthly schedules and rosters. - Ensure staffing levels are aligned with forecasted demand and operational requirements. - Balance business needs with employee availability...

Overview The Workforce Management (WFM) Manager is responsible for overseeing the efficient and effective management of workforce planning, real-time operations, and management of information processes within Teleperformance SA. This role ensures that operational demands are met by accurately forecasting workforce needs, optimizing schedules, and managing...

Sabenza It Recruitement is seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management processes in a major retail environment. The successful candidate will define future-state operating processes, create specific workforce management designs, and engage with stakeholders...

Sabenza It Recruitement is seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management processes in a major retail environment. The successful candidate will define future-state operating processes, create specific workforce management designs, and engage with stakeholders...

A leading company in South Africa is seeking a highly motivated WFM Assistant Manager to join its dynamic team. This role involves managing day-to-day Workforce Management operations, leading a team of analysts, and ensuring operational efficiency. The ideal candidate will have 3-5 years of experience in workforce management, with a proven track record in a...

The Real Time Analyst is responsible for managing a portfolio of store staff scheduling needs and ensuring optimal and efficient staff schedules. They provide line manager/user support and query management related to WFM. Additionally, they are responsible for reporting, monitoring, and tracking WFM compliance and trends. Responsibilities Manage store staff...

Career Opportunity: Real-Time Performance Specialist Are you an expert in Workforce Management (WFM) with a knack for making split-second decisions that stabilize operations? Do you thrive on monitoring live performance metrics across multi-channel contact centres? Our client, a global leader in the Insurance sector, is seeking a meticulous Real-Time...

About Keen Welcome to Keen, where art meets science. We’re more than just another service provider or outsourcing company. Keen acts as an integral extension of our clients’ teams and business goals, partnering with global brands across digital marketing, creative, customer experience and sales. We’re building a culture of operational excellence,...

Job Description We are seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management (WFM) processes for a major retail environment. This initiative requires the creation of new retail‑specific workforce management process designs rather than reusing distribution centre...