wfm analyst

Telebest, located in Cape Town, is seeking an experienced Workforce Management RTA to manage schedules across multiple projects and ensure optimal resource allocation. The ideal candidate should have at least 2 years of direct experience in a similar role within an international BPO environment.Key responsibilities include real-time monitoring of schedule...

TFG Limited is seeking a Real Time Analyst in Cape Town to manage store staffing schedules and monitor WFM performance. You will provide line manager support, handle incidents, and drive real-time reporting and schedule adherence. The role emphasizes testing WFM models and supporting WFM projects across brands. The ideal candidate has at least 2 years in a...

A leading global company is seeking an Intraday WFM Analyst to optimise contact center operations. This role involves real-time monitoring, operational command, and collaboration with team leaders. Candidates should have experience in call centers and proficiency in WFM systems like NICE and Verint. Flexibility to work shifts and weekends is required. Join a...

Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and...

Teleperformance in Cape Town is seeking a Real-Time Analyst to manage live resource allocation and monitor intraday performance across channels. The role will involve real-time adherence to schedules, data analysis, and proactive problem solving to optimize workforce efficiency and client satisfaction. The position requires 18+ months as an RTA in a BPO...

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered...

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered...

Job Purpose Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Job Purpose Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Key Responsibilities - Translate forecasts, contact volumes, arrival patterns and Average Handle Time trends into effective workforce plans. - Develop daily, weekly, fortnightly and monthly schedules and rosters. - Ensure staffing levels are aligned with forecasted demand and operational requirements. - Balance business needs with employee availability...

Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and...

Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and...

Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and...

Sabenza It Recruitement is seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management processes in a major retail environment. The successful candidate will define future-state operating processes, create specific workforce management designs, and engage with stakeholders...

Sabenza It Recruitement is seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management processes in a major retail environment. The successful candidate will define future-state operating processes, create specific workforce management designs, and engage with stakeholders...

Sabenza It Recruitement is seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management processes in a major retail environment. The successful candidate will define future-state operating processes, create specific workforce management designs, and engage with stakeholders...

The Real Time Analyst is responsible for managing a portfolio of store staff scheduling needs and ensuring optimal and efficient staff schedules. They provide line manager/user support and query management related to WFM. Additionally, they are responsible for reporting, monitoring, and tracking WFM compliance and trends. Responsibilities Manage store staff...

Career Opportunity: Real-Time Performance Specialist Are you an expert in Workforce Management (WFM) with a knack for making split-second decisions that stabilize operations? Do you thrive on monitoring live performance metrics across multi-channel contact centres? Our client, a global leader in the Insurance sector, is seeking a meticulous Real-Time...

Job Description We are seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management (WFM) processes for a major retail environment. This initiative requires the creation of new retail‑specific workforce management process designs rather than reusing distribution centre...