wfm

WFM Integration Specialist – 6-Month ContractLocation: Johannesburg / GautengContract: Initial 6 Months, with possibility of extensionWorkplace: Hybrid – Woodmead Office / Client SitesIndustry: Workforce Management / Technology / Digital SolutionsAn exciting 6-month contract opportunity is available for an experienced WFM Integration Specialist to join...

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered...

iLaunch (Pty) Ltd is seeking a skilled WFM integration specialist in Gauteng to design and implement end-to-end WFM integration solutions. You will configure WFM systems, work with HR/payroll vendors, and guide customers on business processes and policies.The role also involves training customers and providing after-sales support, leveraging Mel Dell Boomi,...

Duties and Responsibilities:Analyse customer requirements and design end-to-end WFM integration solutions Understand the WFM blueprint and configure the system and its integration Work with customers third party vendors (eg HR, payroll etc) Define and guide customers on business process and policies Conduct Training Provide After Sales Support to customers...

Duties and Responsibilities:Analyse customer requirements and design end-to-end WFM integration solutionsUnderstand the WFM blueprint and configure the system and its integrationWork with customers third party vendors (eg HR, payroll etc)Define and guide customers on business process and policiesConduct TrainingProvide After Sales Support to customersKey...

About the job WFM Integration Consultant Matric At least 5 - 10 years experience in system integration and networking PC application software experience (MS Office Suite) Extensive experience implementing or supporting enterprise software applications and hardware used in web environments Preparing functional and technical solution design documents and...

i Launch (Pty) Ltd is seeking a skilled WFM integration specialist in Gauteng to design and implement end-to-end WFM integration solutions. You will configure WFM systems, work with HR/payroll vendors, and guide customers on business processes and policies. The role also involves training customers and providing after-sales support, leveraging Mel Dell...

Duties and Responsibilities: Analyse customer requirements and design end-to-end WFM integration solutions Understand the WFM blueprint and configure the system and its integration Work with customers third party vendors (eg HR, payroll etc) Define and guide customers on business process and policies Conduct Training Provide After Sales Support to customers...

Duties and Responsibilities:Analyse customer requirements and design end-to-end WFM integration solutionsUnderstand the WFM blueprint and configure the system and its integrationWork with customers third party vendors (eg HR, payroll etc)Define and guide customers on business process and policiesConduct TrainingProvide After Sales Support to customersKey...

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered...

Job Purpose Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Manager-Workforce Management-WFM EXL, Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries:...

At Embelo, we’re dedicated to helping founders of consulting businesses start and scale efficiently. Backed by our UK-based investors and clients, we deliver exceptional client services to a growing group of UK businesses, combining technical expertise, South African spirit, and the latest in AI-powered services. One of those is FrontlineXP an independent...

Job Purpose Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Short Summary Lead – SD Management – WFM with Sutherland. Leads in this role get to: Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge. Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams. Strengthen relationships: Establish...

Manager-Workforce Management-WFMEXL, Cape Town, Western Cape, South AfricaResponsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management and Information TechnologyIndustries: Business...

Key Responsibilities Translate forecasts, contact volumes, arrival patterns and Average Handle Time trends into effective workforce plans. Develop daily, weekly, fortnightly and monthly schedules and rosters. Ensure staffing levels are aligned with forecasted demand and operational requirements. Balance business needs with employee availability and...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology Business...

Manager Workforce Management Location: EXL Cape Town, Western Cape, South Africa Responsible for managing staffing models, creating schedules, and optimizing workforce planning to meet service levels and operational efficiency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology Business...

TFG Limited is seeking a Real Time Analyst in Cape Town to manage store staffing schedules and monitor WFM performance. You will provide line manager support, handle incidents, and drive real-time reporting and schedule adherence.The role emphasizes testing WFM models and supporting WFM projects across brands. The ideal candidate has at least 2 years in a...