Jobs: wfm

The **WFM Manager** oversees, assists, and develops the Planning and Real-Time teams in order to deliver operational forecasts, schedules that adhere to targets and SLAs, accurate, timely, and reliable reporting, real-time monitoring, fault detection, and support to the Operations & other Support Departments in order to meet KPIs, as well as to ensure...

Job title: WFM - Real Time Analyst Department - Workforce Management Location - Cape Town Reports to - Workforce Manager **Job Purpose** Responsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service...

**KEY RESPONSIBILITIES**: - Design and plan WFM systems - Understand the WFM blueprint and configure the system according to the customer’s requirements - Design new business and system processes - Define and guide customer on business processes and policies - Create Technical and Functional design documents - Configure the customer’s rules within the...

**Job Summary / Overview** As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting• This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.•...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

**Work With The Best** At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of everything we do and believe that the way you...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job DescriptionJOB PURPOSEResponsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting•This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• Raising alarms about non-adherence to schedules• Raising prior...

KEY RESPONSIBILITIES: • Design and plan WFM systems o Understand the WFM environment and assist to configure the system according to the customer’s requirements o Identify and advise on business and system processes o Advise and guide customers on business processes and policies o Scope Technical and Functional design documents o Configure the...

**Position summary**: **Industry**:IT & Internet**Job category**:Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**About our company**: **Introduction**: Tracker requires the services of a Planner: Resources in the Customer Service Operations Department situated at the head office based in...

KEY RESPONSIBILITIES: • Design and plan WFM systems o Understand the WFM blueprint and configure the system according to the customer’s requirements o Design new business and system processes o Define and guide customer on business processes and policies o Create Technical and Functional design documents o Configure the customer’s rules within the...

ResponsibilitiesCreation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experienceReal-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherenceCoordinate with outsourced sites...

**Role Purpose**: The role of the Specialist: WFM is to ensure optimal staffing for the purpose of achieving specific service level targets whilst containing costs in support of the commercial operations strategy. This pivotal role will be responsible for the development of accurate contact volume forecasting and staff modelling to project adequate resource...

**Role Purpose**: The role of the Specialist: WFM is to ensure optimal staffing for the purpose of achieving specific service level targets whilst containing costs in support of the commercial operations strategy. This pivotal role will be responsible for the development of accurate contact volume forecasting and staff modelling to project adequate resource...

TTEC’s job vacancy, Career and Recruitment Job title : Specialist, Workforce Management jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 06, 2024 Quick Recommended LinksJobs by Location Job by industries Specialist, Workforce Management Bringing smiles is what we do at TTEC for you and the customer. As a Workforce Management...

**Job Summary/Overview** To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels. **Main Responsibilities (but not limited to)** - Knowledge of forecasting techniques and resource planning tools. - Able...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...