teleperformance

Teleperformance is seeking a Quality Manager to lead a team of Quality Analysts and align client requirements with Teleperformance standards. The role focuses on governance, continuous improvement, and risk management across quality programs. You will collaborate with Operations and global teams to deliver high-quality service, ensure reporting accuracy, and...

Teleperformance Cape Town is seeking Customer Service Agents to deliver high-quality customer care across multiple channels. You will match customer needs to the appropriate products and services while meeting KPI targets and upholding Teleperformance values. The role requires excellent English, strong communication skills and comfort with computer tools....

Teleperformance in Cape Town is hiring for a collections and customer service role focused on responsible debt recovery and compliant customer interactions. The position requires 6–12 months in collections or customer service, Matric or NQF4 preferred, and strong negotiation, communication, and empathy to explain options and settlements. You'll work...

Teleperformance in Cape Town seeks a dedicated customer service professional to handle customer contacts with courtesy and professionalism. You will promote Teleperformance brands while delivering quality service and driving revenue through upsell opportunities.As part of a regulated financial-facing service, you will follow strict compliance checks and...

Position: IT Service Delivery Manager - BFSI (multi country delivery) Location: Cape Town, South Africa Job Type: Permanent Role Overview: The IT Service Delivery Manager (IT SDM) is accountable for end-to-end IT Service Delivery for a large, regulated Banking, Financial Services, and Insurance (BFSI) client, with services delivered by Teleperformance...

Overview Position: IT Service Delivery Manager – BFSI (multi country delivery) Location: Cape Town. South Africa Job Type : Permanent Role Overview The IT Service Delivery Manager (IT SDM) is accountable for end‑to‑end IT Service Delivery for a large, regulated Banking, Financial Services, and Insurance (BFSI) client, with services delivered by...

Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. Teleperformance is...

Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. Teleperformance is...

Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. Teleperformance is...

Overview This role is to support the business by being the dedicated Project Trainer within Teleperformance. The successful Candidate will be responsible Teleperformance induction training inclusive of product and regulatory/compliance training needs. The ideal person will have the ability to take training material and bring it to life in a...

Teleperformance in Cape Town seeks a customer service professional to handle inbound and outbound calls professionally and in compliance with company directives. You will promote products and services while ensuring customer satisfaction and revenue growth for the business.The role requires strong communication, teamwork, and integrity, with participation in...

Teleperformance in South Africa is seeking a customer service representative to handle inbound calls and emails from existing and potential clients in a regulated financial services environment. You will ensure compliance with DPA guidelines, process payments and account changes, and provide online technical support while maintaining accurate records. Prior...

Teleperformance seeks an Executive Assistant to provide high-level administrative support to the COO and senior leadership. You will manage calendars, coordinate meetings, and handle confidential information with discretion. Strong organizational and communication skills are essential in a fast-paced environment. You will liaise with staff, clients and...

Teleperformance seeks an IR Manager in Cape Town to develop and execute employee relations initiatives, strengthening engagement between management, employees and the HR function. The role partners with HR specialists, the HR Manager and the Head of HR to build strategies that ensure a sound IR environment within the business unit, including handling...

Teleperformance seeks a Financial Customer Service Advisor Add to safeguard and enhance customer loyalty by providing excellent service in a regulated BFSI context. The role emphasizes delivering knowledgeable information, promoting relevant products, and maintaining compliant interactions with customers. Candidates should possess strong communication...

Teleperformance in South Africa is seeking a customer service representative to handle inbound calls and emails from existing and potential clients in a regulated financial services environment. You will ensure compliance with DPA guidelines, process payments and account changes, and provide online technical support while maintaining accurate records....

Teleperformance is seeking a Global Training Director to define and lead the global L&D strategy for BFSI processes across geographies. The role focuses on standardization, scalability, and innovation in training design, delivery, and governance. The position requires strong BFSI domain expertise, leadership development experience, and mastery of digital...

Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. The role aims to safeguard, develop and enhance customer loyalty by providing excellent customer services and by offering knowledgeable information about significant products and services.As part of our recruitment process, shortlisted candidates will sign consent forms to...

Teleperformance is seeking Customer Service Agents to be the first point of contact for our clients' valued customers, delivering high quality support across calls, chat, email and social media in a regulated financial services setting. You will meet KPIs, use Office tools, and stay aligned with company values while handling inquiries, resolving issues, and...

Teleperformance in Cape Town is recruiting for a customer service specialist to handle voice, chat and email interactions across multiple lines of business. You will assist customers, troubleshoot questions and uphold service standards daily. Applicants must have Matric/Equivalent. The role requires flexibility to adapt to operational needs and will include...