teleperformance

Teleperformance is seeking a qualified candidate for a call center management role in Cape Town. The candidate will be responsible for real-time management of call center resources to ensure service levels are met, analyzing performance data, and managing staffing allocations. Essential qualifications include a Matric Equivalent and demonstrated analytical...

Teleperformance is seeking an IT Support Technician in Cape Town, South Africa. The role involves 1st line IT support, answering helpdesk calls, and maintaining Windows 10 endpoints and Microsoft Office 365. Candidates must have experience in laptop maintenance, OS installation, and hardware support, along with strong problem-solving skills. The role...

Teleperformance is seeking an Outbound B2B Advisor in Cape Town, South Africa, responsible for generating qualified opportunities to drive revenue growth. This role involves conducting high-volume outreach to business prospects, understanding their needs, and effectively positioning Teleperformance’s solutions. Ideal candidates will have a matric...

Teleperformance is looking for a sales-focused leader in Cape Town to manage and develop a team to achieve business objectives. The ideal candidate will have proven sales experience and a strong ability to coach and motivate agents. Responsibilities include analyzing performance metrics, managing performance gaps, and driving a high-performance culture. The...

Position: IT Service Delivery Manager - BFSI (multi country delivery) Location: Cape Town, South Africa Job Type: Permanent Role Overview: The IT Service Delivery Manager (IT SDM) is accountable for end-to-end IT Service Delivery for a large, regulated Banking, Financial Services, and Insurance (BFSI) client, with services delivered by Teleperformance...

Overview Position: IT Service Delivery Manager – BFSI (multi country delivery) Location: Cape Town. South Africa Job Type : Permanent Role Overview The IT Service Delivery Manager (IT SDM) is accountable for end‑to‑end IT Service Delivery for a large, regulated Banking, Financial Services, and Insurance (BFSI) client, with services delivered by...

Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. Teleperformance is...

Teleperformance is seeking candidates for roles that require flexibility in Voice/Chat & Email operations. Applicants must possess a Matric or equivalent qualification. Given the nature of the company, candidates will undergo credit and criminal checks. Employment conditions include having acceptable credit scores and no criminal records. This is a critical...

Teleperformance is looking for customer service professionals in Cape Town to deliver a Simply Brilliant customer experience. Candidates should have Matric and ideally 6–12 months experience in Insurance, Banking, or financial services.Responsibilities include processing customer calls, addressing queries with professionalism, and maintaining client...

Teleperformance is seeking a skilled Team Leader in Cape Town to manage and develop a team effectively. You will oversee performance and ensure quality standards are met while fostering team development.The ideal candidate must have at least 6 months of experience in a similar role and a Matric qualification. Strong customer service skills and the ability to...

Teleperformance is seeking an IT Service Delivery Manager in Cape Town, South Africa. In this role, you will be accountable for end-to-end IT service delivery for a large BFSI client, overseeing major incident management and operational resilience. The ideal candidate should have 3-5 years of experience in IT service delivery and a strong understanding of...

Teleperformance is seeking an experienced Business Intelligence Analyst II in Cape Town, South Africa. This role involves developing Power BI dashboards, analyzing complex datasets, and collaborating with senior business leaders to drive strategic insights. The ideal candidate should have a Bachelor’s Degree and at least 2 years of relevant experience in...

Overview As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are delivered at all times whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care, matching the needs of the customer to the...

Teleperformance is seeking a Manager in Cape Town who will supervise quality standards and manage a team effectively. The role involves ensuring service level agreements are met and leading the development of team skills. The ideal candidate will have experience in the call center domain, excellent English communication, and strong management skills. This...

Teleperformance in Cape Town seeks a customer service representative to provide exceptional support to clients in the US telecommunications sector. Responsibilities include handling inquiries, delivering service, troubleshooting issues, and maintaining customer details. Candidates should have at least 6 months of experience in a sales-driven environment,...

Teleperformance in Cape Town is hiring for a customer service role that focuses on guiding customers through issue resolution. Ideal candidates will have at least 6-12 months of experience in customer service or sales, with strong communication skills. You will be responsible for converting quotes into sales, solving customer challenges, and providing...

Teleperformance is seeking an experienced IR Manager in Cape Town to develop and execute IR initiatives that foster good working relationships between management and employees.The ideal candidate needs a postgraduate degree in HR, extensive knowledge of the Labour Relations Act, and 3-5 years of HR-related experience. Responsibilities include chairing...

Teleperformance is seeking a Workforce Management (WFM) Assistant Manager in Cape Town to support effective day-to-day management of workforce planning and operations. The role involves ensuring accurate forecasting, efficient scheduling, and proactive real-time management.You will lead a team of WFM Analysts, collaborate with cross-functional teams, and...

Teleperformance is seeking an Executive Assistant in Cape Town, South Africa to provide high-level administrative support to the executive team. The ideal candidate will have at least 5 years of experience, strong organizational skills, and the ability to manage multiple tasks while maintaining confidentiality. Responsibilities include managing calendars,...

Teleperformance in Cape Town is seeking dedicated customer care advisors to handle inbound inquiries via voice and chat. The role requires strong communication skills, attention to detail, and at least 2 years of call center experience. Candidates must be tech-savvy and adaptable to changes while providing high-quality service. This position is part of a...