teleperformance

Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. Teleperformance is...

Overview Position: IT Service Delivery Manager - BFSI (multi country delivery) Location: Cape Town. South Africa Job Type: Permanent Role Overview The IT Service Delivery Manager (IT SDM) is accountable for end-to-end IT Service Delivery for a large, regulated Banking, Financial Services, and Insurance (BFSI) client, with services delivered by...

Teleperformance in Cape Town seeks a dedicated customer service professional to handle customer contacts with courtesy and professionalism. You will promote Teleperformance brands while delivering quality service and driving revenue through upsell opportunities. As part of a regulated financial-facing service, you will follow strict compliance checks and...

Teleperformance is seeking a Quality Manager to lead a team of Quality Analysts and align client requirements with Teleperformance standards. The role focuses on governance, continuous improvement, and risk management across quality programs.You will collaborate with Operations and global teams to deliver high-quality service, ensure reporting accuracy, and...

Teleperformance is seeking a Global Training Director to define and lead the global L&D strategy for BFSI processes across geographies. The role focuses on standardization, scalability, and innovation in training design, delivery, and governance.The position requires strong BFSI domain expertise, leadership development experience, and mastery of digital...

Teleperformance in Cape Town seeks a dedicated Customer Care Agent to handle day-to-day inquiries from consumers, troubleshoot electronics and appliances, and promote services in line with client guidelines.You will strive for first-call resolution, deliver exceptional service across channels (email, web chat), and support sales opportunities while complying...

Teleperformance is seeking a highly organized Executive Assistant to provide comprehensive support to senior leadership in Cape Town. This role involves managing complex calendars, coordinating high-level meetings, and serving as a gatekeeper for communications.The position is hybrid, offering in-office collaboration with remote flexibility, and requires...

Teleperformance is seeking a strong team leader to manage and develop a high-performing group, ensuring alignment with business and campaign objectives. The role focuses on quality standards and continuous improvement through coaching and performance reviews. You will start each day by reviewing performance metrics, guiding agents, and coordinating daily...

Teleperformance seeks a Financial Customer Service Advisor Add to safeguard and enhance customer loyalty by providing excellent service in a regulated BFSI context. The role emphasizes delivering knowledgeable information, promoting relevant products, and maintaining compliant interactions with customers.Candidates should possess strong communication skills,...

Teleperformance South Africa in Gqeberha seeks an Operations Manager to monitor, evaluate and improve quality standards across the contact centre, driving outcomes for clients and customers. You will lead, train and evaluate direct reports, manage KPI delivery, and collaborate with HR, Quality and client teams to implement corrective actions and create a...

Teleperformance in Cape Town is seeking an experienced Operations Supervisor to lead and grow a high-performing BPO team. You will drive daily performance reviews, coach agents, and manage shift execution to meet and exceed KPIs.You will develop your team through regular 1-2-1s, quarterly reviews, and personal development plans, ensuring quality standards...

Overview This role is to support the business by being the dedicated Project Trainer within Teleperformance. The successful Candidate will be responsible Teleperformance induction training inclusive of product and regulatory/compliance training needs. The ideal person will have the ability to take training material and bring it to life in a...

Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. The role aims to safeguard, develop and enhance customer loyalty by providing excellent customer services and by offering knowledgeable information about significant products and services. As part of our recruitment process, shortlisted candidates will sign consent forms...

Teleperformance South Africa in Gqeberha seeks an Operations Manager to monitor, evaluate and improve quality standards across the contact centre, driving outcomes for clients and customers. You will lead, train and evaluate direct reports, manage KPI delivery, and collaborate with HR, Quality and client teams to implement corrective actions and create a...

Teleperformance Cape Town is seeking an experienced Team Leader to directly manage and develop a team, ensuring delivery against business and campaign objectives while maintaining high quality standards. The role requires ability to work in a fast-paced, changing environment and to lead initiatives that improve performance and customer service outcomes.You...

Teleperformance in Cape Town seeks an experienced Operations Manager to monitor, evaluate and improve the effectiveness of quality standards on the campaign. You will lead a team of team leaders, drive performance, and ensure delivery meets client expectations.You will collaborate with Training, HR, Quality, WFM and TA to implement improvement plans, conduct...

Teleperformance in Cape Town is seeking an experienced Operations Supervisor to directly manage and develop a team, driving performance to meet business and campaign objectives while upholding quality standards.You will begin by reviewing performance reports, conduct regular meetings, coach agents, and implement action plans to improve KPI results. You’ll...

Teleperformance in South Africa is seeking a customer service representative to handle inbound calls and emails from existing and potential clients in a regulated financial services environment. You will ensure compliance with DPA guidelines, process payments and account changes, and provide online technical support while maintaining accurate records. Prior...

Teleperformance in Cape Town seeks a customer service professional to handle inbound and outbound calls professionally and in compliance with company directives. You will promote products and services while ensuring customer satisfaction and revenue growth for the business. The role requires strong communication, teamwork, and integrity, with participation...

Teleperformance in South Africa is hiring for a customer care role focused on delivering industry-leading service and resolving queries across multiple channels. You will handle consumer electronics/appliances support, promote products, and work toward high customer satisfaction while adhering to client directives.Ideal candidates have 6–12 months in...