rta - analyst

Responsibilities Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence Coordinate with outsourced sites on SL...

Job Title: RTA Team Leader (WFM) Location: Sandton or Rosebank, Johannesburg, South AfricaJob Type: Permanent About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s...

Quantanite, in Johannesburg, seeks an experienced RTA Team Leader (WFM) to lead the Real-Time Analyst function and own intraday performance across campaigns. You’ll mentor RTAs, balance customer experience with staffing and operational needs, and escalate complex issues as needed. The role requires strong leadership, analytics, and stakeholder management...

Job Title: RTA Team Leader (WFM) Location: Sandton or Rosebank, Johannesburg, South Africa Job Type: Permanent About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s...

About Keen Welcome to Keen, where art meets science. We’re more than just another service provider or outsourcing company. Keen acts as an integral extension of our clients’ teams and business goals, partnering with global brands across digital marketing, creative, customer experience and sales. We’re building a culture of operational excellence,...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...