rta

Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client...

Responsibilities Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence Coordinate with outsourced sites on SL...

WNS Global Services in Newlands is seeking an energetic Assistant Manager - Workforce Management (WFM) to balance demand, employee experience and performance. You will lead a team of RTAs, turn forecasts into action and ensure schedules meet business needs while supporting staff wellbeing.The role requires 3–5 years in WFM within a contact centre, with 3...

WNS Global Services is seeking an Assistant Manager - Workforce Management for its on-site Newlands, Cape Town operation. Lead a team of RTAs, turn forecasts into action and manage rostering to balance customer demand with employee wellbeing. You will drive intraday management, monitor service levels and partner with Operations, Training and HR to optimise...

WNS in Cape Town is seeking an energetic Assistant Manager - Workforce Management to balance demand, employee experience, and performance. You will lead a team of RTAs, turning forecasts into actionable schedules and driving intraday decisions.The role requires strong data literacy, stakeholder management and a passion for coaching. Onsite work at Newlands,...

jobr.pro in Durban is looking for a skilled individual to monitor and analyze real-time data. The ideal candidate will need experience in WFM, particularly as an RTA, and be proficient in Excel and other WFM tools like Calabrio and Amazon Connect.This role demands strong analytical skills and the ability to operate effectively under pressure while...

Teleperformance in Cape Town is seeking a Real-Time Analyst to manage live resource allocation and monitor intraday performance across channels. The role will involve real-time adherence to schedules, data analysis, and proactive problem solving to optimize workforce efficiency and client satisfaction.The position requires 18+ months as an RTA in a BPO...

WNS Global Services in Newlands is seeking an energetic Assistant Manager - Workforce Management (WFM) to balance demand, employee experience and performance. You will lead a team of RTAs, turn forecasts into action and ensure schedules meet business needs while supporting staff wellbeing.The role requires 3–5 years in WFM within a contact centre, with 3...

Telebest, located in Cape Town, is seeking an experienced Workforce Management RTA to manage schedules across multiple projects and ensure optimal resource allocation. The ideal candidate should have at least 2 years of direct experience in a similar role within an international BPO environment. Key responsibilities include real-time monitoring of schedule...

Job Description Primary role would include monitoring and analyzing real time data along with daily communications with both operations and client. This person will require strong analytical skills, basic knowledge of Excel, ability to work both independently and within a team. WFM Tools Competency i.e., Calabrio, Amazon Connect, Excel. Flagging non...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered...

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered...

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Job Description: RTA LAM Job Responsibilities: Monitoring and managing real-time adherence for a team of agents Providing feedback and coaching to agents to ensure optimal performance Identifying and escalating issues affecting real-time performance Generating reports on agent adherence and performance Essential Qualifications: Strong communication and...

WNS in Cape Town is seeking an energetic Assistant Manager - Workforce Management to balance demand, employee experience, and performance. You will lead a team of RTAs, turning forecasts into actionable schedules and driving intraday decisions. The role requires strong data literacy, stakeholder management and a passion for coaching. Onsite work at...

Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

As a Junior Workforce Planner, your primary responsibility is determining and developing scheduling needs for various contact centre departments. This includes providing accurate projections across intra-day, daily, weekly, monthly, and annual time frames. You will analyse workload metrics, forecast staffing needs, and provide inputs into the forecasting and...