Jobs: rta

ResponsibilitiesCreation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experienceReal-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherenceCoordinate with outsourced sites...

**Workforce Manager** Our client is looking for a Workforce Manager to lead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...

ELIGIBILITY CLOSING DATE 29.03.2024 REFERENCE NUMBER NRG 39/24 SALARY R 1 467 756.00 TCOE - T18 DEPARTMENT Electricity Generation and Distribution DIRECTORATE ENERGY Head Infrastructure Support Services **Requirements**: - B degree or BTech degree in Mechanical, Industrial Engineering - At least 8 years’ relevant experience with a minimum of 5...

Duties and Responsibilities of the Work Force Analyst (RTA) As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance, notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance. Floor management -...

Are you ready for the next step in your Career? The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks. **What you will be doing;** **Adherence Monitoring** - Monitors daily absenteeism. - Monitors non-adherence and communicates out-of-line situations - Identifies issues...

**Position Title: Real Time Analyst** **Position Summary**: The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact center performance in real-time. The role requires timely and accurate reporting on a wide range of metrics including agent performance, call volume data, workforce utilization and other key metrics. Key...

**Position Title: Real Time Analyst** **Position Summary**: The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact center performance in real-time. The role requires timely and accurate reporting on a wide range of metrics including agent performance, call volume data, workforce utilization and other key metrics. Key...

**Job description** **Title**: Planning Manager **Department**:WFM **Reports to**: WFM Director **Location**: SA **Contract Type**: Permanent **Grade**:Manager **Job Overview** - the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - leading a team of analysts - independent management of...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

**Overview**:The Workforce Director plays a pivotal role in overseeing the strategic direction, planning and execution of workforce management initiatives. Responsible for optimizing staffing levels, forecasting resource requirements, and implementing strategies to maximize operational efficiency and employee productivity. The Workforce Director collaborates...

**About the Role** - Develop Private Equity Product Solutions within Catalyst - Co-Lead and/or assist with developing/customizing technology to produce a product solution that is robust, scalable, and fit for business purposes. - New client or fund onboarding to the applicable systems. This includes: - Fund, portfolio, and object set up. - NAV, Balance...