rta

Responsibilities Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence Coordinate with outsourced sites on SL...

Job Title: RTA Team Leader (WFM) Location: Sandton or Rosebank, Johannesburg, South AfricaJob Type: Permanent About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s...

Quantanite, in Johannesburg, seeks an experienced RTA Team Leader (WFM) to lead the Real-Time Analyst function and own intraday performance across campaigns. You’ll mentor RTAs, balance customer experience with staffing and operational needs, and escalate complex issues as needed. The role requires strong leadership, analytics, and stakeholder management...

Job Title: RTA Team Leader (WFM) Location: Sandton or Rosebank, Johannesburg, South Africa Job Type: Permanent About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s...

WNS in Cape Town is seeking an energetic Assistant Manager - Workforce Management to balance demand, employee experience, and performance. You will lead a team of RTAs, turning forecasts into actionable schedules and driving intraday decisions. The role requires strong data literacy, stakeholder management and a passion for coaching. Onsite work at Newlands,...

WNS in Cape Town is seeking an energetic Assistant Manager - Workforce Management to balance demand, employee experience, and performance. You will lead a team of RTAs, turning forecasts into actionable schedules and driving intraday decisions.The role requires strong data literacy, stakeholder management and a passion for coaching. Onsite work at Newlands,...

Telebest, located in Cape Town, is seeking an experienced Workforce Management RTA to manage schedules across multiple projects and ensure optimal resource allocation. The ideal candidate should have at least 2 years of direct experience in a similar role within an international BPO environment. Key responsibilities include real-time monitoring of schedule...

RTA Financial (Pty) Ltd. seeks a Practice and Office Administrator with a client relations focus to manage daily operations of the accounting practice.You will liaise with staff and clients, handle administration, billing, and documentation, and support system implementation while noting that core accounting tasks such as financial statements and taxation...

RTA Financial (Pty) Ltd. seeks a Practice and Office Administrator with a client relations focus to manage daily operations of the accounting practice. You will liaise with staff and clients, handle administration, billing, and documentation, and support system implementation while noting that core accounting tasks such as financial statements and taxation...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

About Keen Welcome to Keen, where art meets science. We’re more than just another service provider or outsourcing company. Keen acts as an integral extension of our clients’ teams and business goals, partnering with global brands across digital marketing, creative, customer experience and sales. We’re building a culture of operational excellence,...

Practice and Office Administrator(Client Relations Focus) Location: Reports to: Director Job type: Permanent 01 Overall role To ensure the daily operations of the accounting practice, in terms of client relations, administration, billing, systems and documentation, while driving continuous improvement, technology adoption, and client experience....

Practice and Office Administrator(Client Relations Focus)Location:Reports to:DirectorJob type:Permanent01 Overall roleTo ensure the daily operations of the accounting practice, in terms of client relations, administration, billing, systems and documentation, while driving continuous improvement, technology adoption, and client experience. Sufficient...

Practice and Office Administrator(Client Relations Focus)Location:Reports to:DirectorJob type:Permanent01 Overall roleTo ensure the daily operations of the accounting practice, in terms of client relations, administration, billing, systems and documentation, while driving continuous improvement, technology adoption, and client experience. Sufficient...

Practice and Office Administrator(Client Relations Focus) Location: Reports to: Director Job type: Permanent 01 Overall role To ensure the daily operations of the accounting practice, in terms of client relations, administration, billing, systems and documentation, while driving continuous improvement, technology adoption, and client experience. Sufficient...

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Job Description: RTA LAM Job Responsibilities: Monitoring and managing real-time adherence for a team of agents Providing feedback and coaching to agents to ensure optimal performance Identifying and escalating issues affecting real-time performance Generating reports on agent adherence and performance Essential Qualifications: Strong communication and...

Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Our cient in the Medical Devices industry is currently looking for a Support Supervisor (Call Centre), in Pretoria. Responsibilities: Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems. Operationally responsible for selected support agents, coordinates the shift-based...

Position: Manager - WFM Location: South Africa Employment type: Permanent Job type: Full time As an experienced Manager - WFM in this newly created role, you will apply your deep expertise in business intelligence and advanced analytical skills to identify opportunities to leverage data and drive business value. Main Responsibilities Supervising other...