real time performance

A global leader in insurance is seeking a Real-Time Performance Specialist in Cape Town. The role involves real-time monitoring of call volume, agent performance, and incident management to ensure optimal service levels. Candidates should have experience in a call center, proficiency in workforce management systems, and strong analytical skills. The...

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Key performance areas: Monitor phone queues, email queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels.Consult with call centre management to determine best course of action to fill resource needs/maintain service levels.Maintain consistent communication...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

Real Time Analyst We are looking for enthusiastic and motivated individuals from Coactivate team who have professional manners and excellent people skills to fill the role of a Real Time Analyst. The successful candidate should meet the following requirements: Minimum Requirements: Grade 12 Relevant Qualification: Degree / Diploma / Certificate + 1...

Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Key purpose: Reporting to the Head of Planning, this extremely varied role will be to support and develop your team. To oversee the management of the real time delivery of our advisers and support the interaction with operational teams and client resource planning teams. Duties and responsibilities: Proactively monitor the performance of the...

jobr.pro in Durban is looking for a skilled individual to monitor and analyze real-time data. The ideal candidate will need experience in WFM, particularly as an RTA, and be proficient in Excel and other WFM tools like Calabrio and Amazon Connect.This role demands strong analytical skills and the ability to operate effectively under pressure while...

Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and...

Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and...

Placements24 is seeking a diligent Grid Operations Specialist in Centurion, Gauteng to monitor real-time grid conditions, respond to disturbances, and analyze performance data ensuring reliable power delivery. The role emphasizes coordination with generation facilities and transmission operators to optimize power flow and safety in a critical infrastructure...

Clipboard is hiring Worker Operations Customer Experience Specialists to support 400,000+ professionals on our platform. You will solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.We look for proactive problem-solvers with clear communication, critical thinking, and the ability to...

Red Ember Recruitment (PTY) Ltd in Cape Town is seeking a Network Monitoring Agent based in Plattekloof to perform real-time monitoring and incident response. You will monitor systems such as Zabbix, Grafana and The Dude, assess alert severity, log incidents and communicate with stakeholders.Apply your knowledge of TCP/IP and SNMP, maintain SLA commitments...

Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and...

Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and...

Teleperformance South Africa seeks a Workforce Management Analyst to monitor real-time and intraday scheduling, ensuring the right number of agents are in seats to meet forecasted call volumes and service levels across all channels.You will analyze KPIs, manage attendance and break schedules, produce daily and monthly reports, and collaborate with operations...

TFG Limited is seeking a Real Time Analyst in Cape Town to manage store staffing schedules and monitor WFM performance. You will provide line manager support, handle incidents, and drive real-time reporting and schedule adherence.The role emphasizes testing WFM models and supporting WFM projects across brands. The ideal candidate has at least 2 years in a...

Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and...