real time analyst

TP South Africa is seeking a WFM Real Time Analyst to join our Workforce Management team in Cape Town. The successful candidate will be responsible for monitoring real-time operational performance, tracking staffing levels against business requirements, and identifying opportunities to optimise service delivery. This role plays a critical part in ensuring...

Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and client...

Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and client...

TP South Africa is seeking a WFM Real Time Analyst to join our Workforce Management team in Cape Town. The successful candidate will be responsible for monitoring real-time operational performance, tracking staffing levels against business requirements, and identifying opportunities to optimise service delivery. This role plays a critical part in ensuring...

TP South Africa is seeking a WFM Real Time Analyst to join our Workforce Management team in Cape Town.The successful candidate will be responsible for monitoring real-time operational performance, tracking staffing levels against business requirements, and identifying opportunities to optimise service delivery. This role plays a critical part in ensuring...

OverviewOverviewIn a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This role supports the mechanisms to improve our contact center performance and client...

The Real Time Analyst is responsible for managing a portfolio of store staff scheduling needs and ensuring optimal and efficient staff schedules. They provide line manager/user support and query management related to WFM. Additionally, they are responsible for reporting, monitoring, and tracking WFM compliance and trends. Responsibilities Manage store...

Real Time Analyst - Graveyard shift - Airline Campaign WNS Cape Town, Western Cape, South Africa Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including...

Real Time Analyst - Graveyard shift - Airline Campaign WNS Cape Town, Western Cape, South Africa Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including...

Teleperformance South Africa seeks a Workforce Management Analyst to monitor real-time and intraday scheduling, ensuring the right number of agents are in seats to meet forecasted call volumes and service levels across all channels. You will analyze KPIs, manage attendance and break schedules, produce daily and monthly reports, and collaborate with...

Telebest, located in Cape Town, is seeking an experienced Workforce Management RTA to manage schedules across multiple projects and ensure optimal resource allocation. The ideal candidate should have at least 2 years of direct experience in a similar role within an international BPO environment. Key responsibilities include real-time monitoring of schedule...

About the Role The Real-Time Analyst position is instrumental in achieving business service level objectives efficiently. This role focuses on managing real-time operational processes to ensure optimal performance throughout the day. Responsibilities include monitoring key metrics, making timely adjustments to staffing levels, and optimising resources to...

TFG Limited is seeking a Real Time Analyst in Cape Town to manage store staffing schedules and monitor WFM performance. You will provide line manager support, handle incidents, and drive real-time reporting and schedule adherence. The role emphasizes testing WFM models and supporting WFM projects across brands. The ideal candidate has at least 2 years in a...

BETSoftware is seeking a responsible Monitoring & Support professional to oversee system performance, manage alerts, and provide end-user guidance. The role emphasizes collaboration across IT teams and maintaining clear SOPs to improve monitoring processes. Ideal candidates will have Matric, strong Excel skills, and the ability to work independently and...

The Faculty Online Learning Group in Durban, South Africa, is seeking a scheduling and operations analyst to own class coverage across a high-volume live online learning operation. You will coordinate teacher schedules, monitor live delivery, and respond to disruptions in real time. Reporting to the Operations Manager, you will turn attendance and SLA data...

The Faculty Online Learning Group in Durban is seeking a Scheduling / Operations Analyst to own scheduling accuracy in a fast-paced live online learning environment. You will build and maintain teacher schedules across platforms, monitor live delivery, and resolve issues in real time. You will analyse attendance and SLA performance, produce daily and weekly...

TP South Africa invites applications for a WFM Real Time Analyst in Cape Town. You will monitor real-time performance, track service levels, call volumes, staffing and agent adherence, and communicate deviations to optimise intraday service delivery. The role requires strong analytical skills, Excel proficiency, and the ability to translate data into...

The Faculty Online Learning Group in Durban is seeking a Scheduling / Operations Analyst to own scheduling accuracy in a fast-paced live online learning environment. You will build and maintain teacher schedules across platforms, monitor live delivery, and resolve issues in real time.You will analyse attendance and SLA performance, produce daily and weekly...

Teleperformance in Cape Town is seeking a talented Real Time Analyst to manage intraday staffing, monitor KPI trends, and support continuous service improvements across multiple channels. You will analyse call flow data, ensure real-time adherence, and collaborate with operations to optimize performance. Ideal candidates possess 2+ years in WFM Real Time...

TP South Africa invites applications for a WFM Real Time Analyst in Cape Town. You will monitor real-time performance, track service levels, call volumes, staffing and agent adherence, and communicate deviations to optimise intraday service delivery.The role requires strong analytical skills, Excel proficiency, and the ability to translate data into...