Jobs: quality assurance call centre agents
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Outbound Call Centre Agent
3 days ago
Century City, South Africa Universal Call Centre Full timeWe are looking for individuals with (Outbound) Call Center Sales agents. Cartrack / Matrix experts with Outbound experience. **Requirements**: - Manage large amounts of outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Seize opportunities to upsell products when they arise - Strong communication skills...
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Quality Assurance Agent
1 day ago
Pretoria, South Africa Shoprite Group Full timeClosing Date 2023/05/03 - Reference Number SHO230426-1 - Job Title Quality Assurance Agent - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Hermanstad, Pretoria - Purpose of the Job We are looking for an honest and enthusiastic Quality Assurance Agent to contribute to the organisations goals to...
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Quality Assurance Agent
1 day ago
Pretoria, South Africa Shoprite Group Full time**Purpose of the Job**: We are looking for an honest and enthusiastic Quality Assurance Agent to contribute to the organisations goals to achieve exceptional customer service to our clients. The Quality Assurance Agent will support the Call Centre by monitoring and evaluating communication, coaching & training Call Centre Agents, continually assessing...
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Call Centre Sales Agent
7 hours ago
Claremont, South Africa Call Centre Staffing Full timeOur client is looking for sales agents with experience selling short and/or long term insurance within a call centre environment. **Requirements**: - Matric - Credit and criminal clear - Well spoken and excellent ability to communicate effectively. - 2 years call centre sales experience - RE highly advantageous - FAIS requirements based on DOFA date...
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Uk Outbound Call Centre Agent
3 days ago
Durban, South Africa Universal Call Centre Full timeUniversal Call Centre is looking for sales driven agents with minimum 6 month outbound UK sales experience, preferably life insurance or funeral cover. Agents are required to have a basic understanding of life insurance and a will, agents need to have contactable references. Fluent English, tests will be given. Must have reliable transport. This is an an...
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Uk Outbound Call Centre Agent
3 days ago
Mount Edgecombe, South Africa Universal Call Centre Full timeUniversal Call Centre is looking for sales driven agents with **minimum 6 month outbound UK sales experience**, preferably life insurance or funeral cover. Agents are required to have a basic understanding of life insurance and a will, agents need to have contactable references. Fluent English, tests will be given. Must have reliable transport. This is an...
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Quality Assurance Agent
2 days ago
Durban, South Africa Debt Solution SA Full time**Job description** Debt Solutions SA is looking for Quality Assurance Agents Salary : R4750 Attendance Bonus: R250 **Requirements**: - Grade 12 - Knowledge in Microsoft Office packages is a must - English as your first language - Multi-lingual is advantageous - Debt Review/Call Centre experience will be advantageous - Previous experience in a similar...
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Call Centre Agents
7 days ago
Soutrivier, South Africa NCR Management Centre Full timeA position has become available for an experienced Call Centre Agent. **Job Requirements**: - 1 Year call centre experience - 1 year Sales experience - Vici - dial experience would be an added advantage - Good Communication skills - Good telephone etiquette - Target Driven - Ability to close sales - Confident **We offer**: - Basic Salary + uncapped...
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Quality Analyst
Found in: Talent ZA C2 - 1 week ago
Sandton, South Africa Telebest Full timeMatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...
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Call Centre Agents Needed
Found in: Talent ZA 2A C2 - 1 week ago
Cape Town, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous in...
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Head of Quality Assurance-
5 days ago
Durban, South Africa Talksure Full timeAt GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of...
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Customer Service/retail Call Center Agent
3 days ago
Umhlanga, South Africa CCI Call Centre Full timeSouth Africa's largest contact centre is recruiting customer service airline agents to support international customers and provide world class service. Duties & Responsibilities Provide world class service to international customers Desired Experience & Qualification 1 Year Retail experience/Call centre experience Ability to work rotational...
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Quality Assurer
1 day ago
Durban, South Africa Nedbank Full time**Job Classification** - Job Family- Credit - Career Stream- Credit Management - Leadership Pipeline- Manage Self: Technical - FAIS Affected**Job Purpose** - To evaluate the quality of calls made by call centre agents in line with Nedbank policy. **Responsibilities**: - To meet target by listening to randomly selected calls per agent. - Identify...
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Call Centre Agent
3 days ago
Phoenix, South Africa URBAN LIFESTYLE REWARDS Full time**Sales Consultants Required - Umhlanga** **Quality assurance Agent required.** The offer: - R4500Basic Salary - An awesome working environment The Requirements: - 1 years' experience in Quality assurance - Matric - Good Knowlege of excel. - Good Communcation skills. **Salary**: From R4,500.00 per month Ability to commute/relocate: - Phoenix,...
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QA & Compliance Offcer: Call Centre
7 hours ago
Pretoria, South Africa Ergasia Placements Full timeWe are seeking a skilled Call Centre QA and Compliance Officer to join our team Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance standards in our vibrant Call Centre environment. **Minimum Requirements** - Grade 12. - 4-5 years’ experience in a...
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Quality Assurance Analyst
6 days ago
Johannesburg, South Africa Bayport Financial Services Full timeThe Quality Assurance Analyst is responsible for the measurement of compliance with established agent behaviour expectations. The analyst must provide measures to assist management in determining the customer’s overall experience with the contact event. They are also required to identify areas of service improvements and drive customer experience...
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Quality Assurance
7 days ago
Johannesburg, South Africa Quantanite Full timeQuantanite is looking for a Quality Assurance individual to assist in championing the need for continuous improvement by analyzing data and measuring and driving high performance, through Quality initiatives, report on the Quantanite quality Standards and performance data to operations and evaluate contact centre agent quality in line with the Quantanite...
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Quality Assurer
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...
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Call Centre Agent
Found in: Talent ZA 2A C2 - 1 week ago
Johannesburg, South Africa People Dimension Full timeJob Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service.
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Call Centre Agent
Found in: Talent ZA C2 - 1 week ago
Johannesburg, South Africa People Dimension Full timeJob Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service.