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IntroductionThe Quality Analyst is a core member of the Feature-Based Squad, responsible for ensuring that all deliverables application code, IaC, and associated infrastructure— meet the PDLC’s quality standards before, during, and after deployment. Within the squad, the QA collaborates closely with the Product Owner (PO), Developers, UX/UI Designer, and...

Develop and maintain quality objectives and measures for the effectiveness of sales and service in line with best practicesSetup management-approved key metrics and monitor performance on each metricEnsure continuous improvements on the evaluation metricsCompile and present reports on performance metrics to management, highlighting areas of success and areas...

The Quality Analyst is a core member of the Feature-Based Squad, responsible for ensuring that all deliverables application code, IaC, and associated infrastructure— meet the PDLC’s quality standards before, during, and after deployment. Within the squad, the QA collaborates closely with the Product Owner (PO), Developers, UX/UI Designer, and Delivery...

Responsibilities Evaluate and analyze the performance of our customer care team from a quality perspective. Provide insightful analysis, feedback, and recommendations to improve customer service levels. Identify process and agent opportunities to enhance service delivery and exceed customer expectations. Maintain a keen eye for detail to ensure accuracy and...

Quality Controller & Laboratory AnalystA Wine Farm in the beautiful Franschhoek valley seeks to employ an honest, hardworking individual as a Quality Controller & Laboratory Analyst.Duties & ResponsibilitiesDuties include:Quality control tests with regards to bottling and labellingRoutine analysis of wines/juicesAd hoc experimental workImproving quality...

QUALITY CONTROL ANALYST - JNR POSITION* Food Tech/BioTech OR Analytical Chemistry Qualification with  Minimum 2 Years' FMCG Industry experience - ESSENTIAL* Computer LiterateDUTIES:* Perform Quality Checks on Incoming & Outgoing Products* Develop & Implement Quality Control Procedures* Ensure Compliance with Regulatory Standards* Analyze Data to Identify...

Mango5 is looking for a Quality Assurance Analyst to join our growing outbound insurance sales operation. You will monitor and assess sales calls, making sure every customer conversation is fair, accurate, and fully compliant. You will work closely with our sales team leaders and agents, turning what you hear on calls into clear feedback that raises the...

Analyst, Quality Assurance The Analyst, Quality Assurance (QA) is a member of the Information Technology (IT) team and is responsible for executing functional system testing for software components to ensure that enterprise systems and programs perform as per the designed specifications and business requirements. The tester works collaboratively across the...

The Analyst, Quality Assurance (QA) is a member of the Information Technology (IT) team and is responsible for executing functional system testing for software components to ensure that enterprise systems and programs perform as per the designed specifications and business requirements. The tester works collaboratively across the department and alongside...

Quality Controller & Laboratory Analyst A Wine Farm in the beautiful Franschhoek valley seeks to employ an honest, hardworking individual as a Quality Controller & Laboratory Analyst. Duties & Responsibilities Duties include: Quality control tests with regards to bottling and labelling Routine analysis of wines/juices Ad hoc experimental work Improving...

As an Operations Quality Analyst-Intermediate you play a key role in optimizing agent performance and enhancing customer experience. You conduct regular reviews of agent interactions with clients through different channels to evaluate their performance against established metrics, and provide data-driven insights to enable the improvement of operational...

An international automotive OEM based in Kariega, Eastern Cape is looking for 2 x Quality EngineersTo ensure that problem analysis is done to the required Group guideline and meets the customer’s expectations in terms of sustainability of the solution. Special tasks performed by the Engineer entail series monitoring and analyses in order to identify...

OverviewThe Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.The QA will monitor outbound calls to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating,...

Mango5 is looking for a Quality Assurance Analyst to join our growing outbound insurance sales operation. You will monitor and assess sales calls, making sure every customer conversation is fair, accurate, and fully compliant. You will work closely with our sales team leaders and agents, turning what you hear on calls into clear feedback that raises the...

About The Role AI systems only get smarter when people like you help them improve. We're looking for detail-oriented individuals to review and evaluate AI-generated outputs — providing the structured feedback that directly shapes how AI models learn, respond, and perform. About The Role AI systems only get smarter when people like you help them improve....

About The Role AI systems only get smarter when people like you help them improve. We're looking for detail-oriented individuals to review and evaluate AI-generated outputs — providing the structured feedback that directly shapes how AI models learn, respond, and perform. About The Role AI systems only get smarter when people like you help them improve....

Business Quality Consultant - Intern (Gauteng) About Description The Business Quality Consultant Intern supports the Risk & Commissions Team by focusing on risk analysis, data management, compliance, and administrative support within Group Distribution. The role involves conducting research, monitoring risk parameters, maintaining risk records, supporting...

High-level role overview: The Software Quality Assurance Analyst will act as the companys internal software-quality specialist, providing structured and independent testing across the software development and implementation lifecycle. The role will review requirements for completeness and testability, develop test strategies and test plans, prepare detailed...

About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team supports some of the world’s fastest-growing brands to scale smarter and deliver exceptional service. We believe great service is built on...

Boardroom Appointments is seeking a Quality Assurance professional to develop and maintain metrics for sales and service effectiveness. You will set up key performance indicators, monitor metrics, and drive continuous improvement across voice, video, chat, email and text channels. You will compile reports for management, interpret QA scorecards, and advise...