quality agent

Develop and maintain quality objectives and measures for the effectiveness of sales and service in line with best practicesSetup management-approved key metrics and monitor performance on each metricEnsure continuous improvements on the evaluation metricsCompile and present reports on performance metrics to management, highlighting areas of success and areas...

Responsibilities Evaluate and analyze the performance of our customer care team from a quality perspective. Provide insightful analysis, feedback, and recommendations to improve customer service levels. Identify process and agent opportunities to enhance service delivery and exceed customer expectations. Maintain a keen eye for detail to ensure accuracy and...

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and...

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and...

As an Operations Quality Analyst-Intermediate you play a key role in optimizing agent performance and enhancing customer experience. You conduct regular reviews of agent interactions with clients through different channels to evaluate their performance against established metrics, and provide data-driven insights to enable the improvement of operational...

Our client is a leading South African building contractor with a proven track record of delivering high-quality commercial, residential, healthcare, industrial, and mixed-use developments. Recognised for their commitment to excellence, innovation, and safety, they offer professionals the opportunity to work on landmark projects while developing their careers...

The Tech Stack Deep-Dive - Must-Haves: - Core QA & Automation: Test automation frameworks, functional, regression, API, integration, and continuous testing (shift-left). - Intelligent Automation: Testing RPA workflows (attended/unattended) and Power Platform solutions (Power Apps, Power Automate, Dataverse). - AI Quality Engineering: Testing AI agents,...

Job Title: Site Agent Hire Resolve's client is currently seeking a Site Agent to oversee construction projects and ensure they are completed safely, on time, and within budget. The Site Agent will be responsible for managing all aspects of site operations, including coordinating subcontractors, overseeing health and safety regulations, and maintaining...

Mango5 is looking for a Quality Assurance Analyst to join our growing outbound insurance sales operation. You will monitor and assess sales calls, making sure every customer conversation is fair, accurate, and fully compliant. You will work closely with our sales team leaders and agents, turning what you hear on calls into clear feedback that raises the...

Company Description Sena Financial Services, founded in 2016, is dedicated to social justice and financial inclusion in South Africa. The company is an authorized Financial Advisory and Intermediary Services provider (FSP 47830) and a specialist in Compensation for Occupational Injuries & Diseases Act (COIDA) administration. Sena focuses on financial...

Hire Resolve is currently seeking a skilled and experienced Site Agent to join their team in Blackheath. As a Site Agent, you will be responsible for overseeing construction sites and ensuring all operations are running smoothly. Responsibilities Responsible for the management of construction on sites to achieve required project delivery to the client’s...

SITE AGENT – CONSTRUCTION End-to-end project ownership delivering on-time, high-quality, safe and profitable construction outcomes. Location: Kwa-Zulu NatalDepartment: ProductionReports to: Contracts Manager Role Summary Senior site leader accountable for programme, cost, quality, HSE and stakeholder performance. Drives planning, execution and...

Hire Resolve is currently seeking a skilled and experienced Site Agent to join their team in Blackheath. As a Site Agent, you will be responsible for overseeing construction sites and ensuring all operations are running smoothly. Responsibilities Responsible for the management of construction on sites to achieve required project delivery to the client’s...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Verification Agent - YES for Youth Placement THIS IS FOR A CLIENT PLACEMENT Location: Boksburg, Gauteng Employment type: 12-month YES for Youth work experience Remuneration: Monthly stipend equivalent to the prescribed YES for Youth placement rate. About the opportunity The Group is looking for a diligent and service-oriented Verification Agent to...

The Tech Stack Deep-DiveMust-Haves:Core QA & Automation: Test automation frameworks, functional, regression, API, integration, and continuous testing (shift-left).Intelligent Automation: Testing RPA workflows (attended/unattended) and Power Platform solutions (Power Apps, Power Automate, Dataverse).AI Quality Engineering: Testing AI agents, prompt/model...

Hire Resolve’s client is urgently seeking a Site Agent in Pretoria. Are you a hands‑on, experienced Site Agent ready to take the lead on large‑scale construction projects? A well‑established construction company is looking for skilled professionals to join their dynamic team. Key Responsibilities Project Planning & Budget Oversight: Develop and...

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg . Job Purpose The Quality Assurance Consultant monitors and analyses...

QualificationsMatricDiploma in Business Management or equivalent2-4 years experience in a Call Centre environment in a position of assisting call centre agentsResponsibilitiesEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre...

Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg. Job Purpose The Quality Assurance Consultant monitors and analyses...