helpdesk tier

Placements24 is seeking a Helpdesk Support Analyst for a fully remote role supporting employees across departments. You will provide Tier 1 and 2 support, troubleshoot desktop hardware and software, and maintain documentation in the knowledge base.Work from home with a Yes remote policy; you will interact with teams remotely, manage tickets, and ensure...

Indsafri is seeking a Senior IT Helpdesk Technician to provide advanced technical support and act as a key escalation point for Tier 1 staff. The role focuses on resolving complex endpoint, OS, identity, application, network, and infrastructure incidents while maintaining SLAs.You will mentor junior staff, improve technical documentation, perform root-cause...

Indsafri is seeking a Senior IT Helpdesk Technician to provide advanced technical support and act as a key escalation point for Tier 1 staff. The role focuses on resolving complex endpoint, OS, identity, application, network, and infrastructure incidents while maintaining SLAs. You will mentor junior staff, improve technical documentation, perform...

Our client a leading MSP in the mid-corp space are looking for T1 IT System Engineers to join their dynamic and growing team.The primary role of the IT Systems Engineer (T1) is responsible for providing technical support and assistance to allthe company's clients. The IT Systems Engineers may interact with customers by phone or in-person to identify...

Indsafri is seeking a Senior IT Helpdesk Technician to provide advanced technical support and act as a key escalation point for Tier 1 staff. The role focuses on resolving complex endpoint, OS, identity, application, network, and infrastructure incidents while maintaining SLAs. You will mentor junior staff, improve technical documentation, perform root-cause...

The Senior IT Helpdesk Technician (Tier 2 Support Specialist) is responsible for providing advanced technical support and serving as a key escalation point for Tier 1 Helpdesk Technicians.The role focuses on resolving complex endpoint, operating system, identity, application, network, and infrastructure-related incidents while ensuring that service levels...

The Senior IT Helpdesk Technician (Tier 2 Support Specialist) is responsible for providing advanced technical support and serving as a key escalation point for Tier 1 Helpdesk Technicians. The role focuses on resolving complex endpoint, operating system, identity, application, network, and infrastructure-related incidents while ensuring that service levels...

About the Role Our client, a growing IT services company, is seeking a dedicated Helpdesk Support Specialist to join their team in **Nelspruit, Mpumalanga**. This role is critical for providing first-level technical support to end-users, resolving hardware, software, and network issues efficiently. You will be the initial point of contact for IT-related...

About the Role Our client, a growing IT services company, is seeking a dedicated Helpdesk Support Specialist to join their team in **Nelspruit, Mpumalanga**. This role is critical for providing first-level technical support to end-users, resolving hardware, software, and network issues efficiently. You will be the initial point of contact for IT-related...

About the RoleOur client, a rapidly expanding technology firm, is actively searching for a skilled Helpdesk Support Analyst to join their dedicated IT support team. This fully remote position offers the chance to provide essential technical assistance to employees across various departments. You will be instrumental in maintaining the smooth operation of our...

About the RoleOur client is looking for a skilled and experienced Customer Support Agent for a Tier 2 role based in Tembisa, Gauteng, ZA. This hybrid position offers a dynamic work environment where you'll handle more complex customer issues, acting as a crucial escalation point. You will be instrumental in providing advanced technical support,...

About the Role Our client is looking for a skilled and experienced Customer Support Agent for a Tier 2 role based in Tembisa, Gauteng, ZA . This hybrid position offers a dynamic work environment where you'll handle more complex customer issues, acting as a crucial escalation point. You will be instrumental in providing advanced technical support,...

Placements24 in East London, South Africa, is seeking a proactive Technical Helpdesk Analyst to join a hybrid team. You will provide top-tier IT support to employees, handling hardware, software, and network issues, whether remotely or on-site. The ideal candidate has strong problem-solving and communication skills, documented experience in IT helpdesk...

About the RoleOur client, a rapidly expanding e-commerce platform, is seeking a dedicated and skilled Customer Support Representative (Tier 2) to join their vibrant team in Stellenbosch, Western Cape. This role is integral to resolving more complex customer issues and ensuring a high level of customer satisfaction. We offer a hybrid work model, combining the...

Placements24 is seeking a Customer Support Agent (Tier 2) in Durban, KwaZulu-Natal, to handle escalated tickets and provide advanced technical support. The role blends office and remote work, requiring strong troubleshooting skills and excellent communication to resolve complex issues and ensure customer satisfaction.Ideal candidates have 2–3 years in Tier...

About the RoleOur client is expanding its customer support infrastructure and seeks a dedicated and skilled Customer Support Agent for Tier 2 escalation support, based in Durban, KwaZulu-Natal . This role is pivotal in resolving more complex customer issues that cannot be handled by the front-line support teams. You will act as a subject matter expert,...

About the RoleOur client, a leading innovator in the tech solutions space, is seeking a highly skilled and motivated Customer Support Specialist - Tier 2 to join their dynamic team in Johannesburg, Gauteng . This role is crucial in providing advanced technical assistance and ensuring customer satisfaction for our client's diverse product offerings. You will...

About the Role Our client, a pioneering SaaS company renowned for its cutting-edge solutions, is seeking a highly skilled and motivated Remote Customer Support Specialist (Tier 2) to join their fully remote team. This is an exceptional opportunity for a seasoned support professional to leverage their expertise in a flexible, home-based environment. You will...

Our client, a leading provider of innovative software solutions, is seeking a dedicated and highly skilled Remote Customer Support Specialist (Tier 2) to join their globally distributed team. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for providing advanced technical support to customers,...

About the RoleOur client is seeking a dedicated and skilled Customer Support Specialist to join their dynamic team in **Pietermaritzburg, KwaZulu-Natal**. This role is pivotal in ensuring our client's customers receive exceptional support, fostering loyalty and satisfaction. The ideal candidate will possess a strong understanding of customer service...