helpdesk tier

Indsafri is seeking a Senior IT Helpdesk Technician to provide advanced technical support and act as a key escalation point for Tier 1 staff. The role focuses on resolving complex endpoint, OS, identity, application, network, and infrastructure incidents while maintaining SLAs. You will mentor junior staff, improve technical documentation, perform root-cause...

Indsafri is seeking a Senior IT Helpdesk Technician to provide advanced technical support and act as a key escalation point for Tier 1 staff. The role focuses on resolving complex endpoint, OS, identity, application, network, and infrastructure incidents while maintaining SLAs.You will mentor junior staff, improve technical documentation, perform root-cause...

Our client a leading MSP in the mid-corp space are looking for T1 IT System Engineers to join their dynamic and growing team. The primary role of the IT Systems Engineer (T1) is responsible for providing technical support and assistance to allthe company's clients. The IT Systems Engineers may interact with customers by phone or in-person to identify...

Indsafri is seeking a Senior IT Helpdesk Technician to provide advanced technical support and act as a key escalation point for Tier 1 staff. The role focuses on resolving complex endpoint, OS, identity, application, network, and infrastructure incidents while maintaining SLAs.You will mentor junior staff, improve technical documentation, perform root-cause...

The Senior IT Helpdesk Technician (Tier 2 Support Specialist) is responsible for providing advanced technical support and serving as a key escalation point for Tier 1 Helpdesk Technicians. The role focuses on resolving complex endpoint, operating system, identity, application, network, and infrastructure-related incidents while ensuring that service levels...

The Senior IT Helpdesk Technician (Tier 2 Support Specialist) is responsible for providing advanced technical support and serving as a key escalation point for Tier 1 Helpdesk Technicians. The role focuses on resolving complex endpoint, operating system, identity, application, network, and infrastructure-related incidents while ensuring that service levels...

The Senior IT Helpdesk Technician (Tier 2 Support Specialist) is responsible for providing advanced technical support and serving as a key escalation point for Tier 1 Helpdesk Technicians.The role focuses on resolving complex endpoint, operating system, identity, application, network, and infrastructure-related incidents while ensuring that service levels...

The Senior IT Helpdesk Technician (Tier 2 Support Specialist) is responsible for providing advanced technical support and serving as a key escalation point for Tier 1 Helpdesk Technicians.The role focuses on resolving complex endpoint, operating system, identity, application, network, and infrastructure-related incidents while ensuring that service levels...

About the Role Our client, a fast-growing technology firm specializing in innovative software solutions, is looking for a dedicated and technically inclined Technical Support Agent - Tier 1 to join their remote team. This role is critical in providing first-level technical assistance to users experiencing issues with our client's software products. You will...

Placements24 in East London, South Africa, is seeking a proactive Technical Helpdesk Analyst to join a hybrid team. You will provide top-tier IT support to employees, handling hardware, software, and network issues, whether remotely or on-site. The ideal candidate has strong problem-solving and communication skills, documented experience in IT helpdesk...

About the Role Our client is seeking a dedicated and proactive Customer Support Specialist to join their growing team in Randburg, Gauteng. This is an exciting opportunity for individuals passionate about providing exceptional customer experiences. The role involves being the first point of contact for customer inquiries, troubleshooting issues, and ensuring...

Placements24 is seeking a Technical Support Agent - Tier 1 for a remote role in South Africa. You will be the first point of contact, diagnosing and resolving basic software and hardware issues, guiding users with clear instructions, and escalating complex problems to Tier 2. Candidates should have 1-2 years in tech support, familiarity with Windows/macOS,...

About the Role Our client is expanding its customer support operations and is seeking a skilled Tier 2 Remote Customer Support Specialist to join their dynamic team. This is a fully remote position, ideal for individuals who excel in troubleshooting complex issues and providing exceptional support from their home office. As a Tier 2 Specialist, you will...

About the Role Our client, WhatJobs Direct, is seeking a highly motivated and experienced Remote Customer Support Specialist (Tier 2) to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will be instrumental in providing advanced technical support and resolving complex customer...

IntroductionJob description: Are you curious, innovative and passionate about IT Hardware and Infrastructure? Do you take ownership, embrace challenges, and love problem-solving? We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users. Our teams are collaborative, vibrant and fast-growing, and all team members are...

Are you a highly skilled, hands-on network professional who thrives in high-pressure environments and enjoys solving complex infrastructure challenges? Join our Networks team as a Network Engineer – Tier 3 in Plattekloof and play a critical role in maintaining, optimising, and supporting our core network infrastructure across hardware and software...

About the Role Our client is recruiting a skilled Technical Support Agent to bolster their team in Tembisa . This hybrid role offers the flexibility to work both remotely and from the office, providing essential technical assistance to a diverse user base. You will be instrumental in diagnosing and resolving software and hardware issues, ensuring minimal...

Senior IT Support Technician (L3) - Edenvale, Johannesburg - R30,000 - R33 000An opportunity to provide advanced technical support and mentor junior team members.About Our ClientOur client operates within a technical support and services environment, delivering IT solutions and support to a range of clients. Their focus is on maintaining reliable systems,...

Embark on a role that offers significant scope for leadership and technical growth within a dynamic IT environment. Our client, a reputable organization in the technology sector with a focus on delivering exceptional support services, is seeking a motivated professional ready to take on substantial responsibility. This position involves managing a team of...

About the RoleOur client is actively recruiting a skilled and motivated Remote Customer Support Specialist to join their dynamic, fully remote organization. This critical role involves providing best-in-class support to customers from your home office, ensuring their issues are resolved efficiently and effectively. You will be instrumental in fostering...