help desk associate

A leading global technology firm in Cape Town is seeking a customer service oriented Help Desk Specialist. The role involves providing technical support and ensuring customer satisfaction. Candidates should have a BS degree in IT or Computer Science and strong troubleshooting skills. The position requires proficiency in English and effective communication...

Responsibilities Lead, mentor, and manage the Help Desk team to ensure high-quality technical support and service delivery. Monitor team performance, set KPIs, and drive accountability to achieve service level targets. Develop and implement help desk strategies, policies, procedures, and service standards. Identify opportunities to improve workflows,...

Required Skills Customer services Call Center Receptionist Administrator Job Summary We are looking for a friendly Junior Help Desk Receptionist to act as the primary face and voice of our facility. In this hybrid role, you will greet tenants and visiting guests, manage day-to-day front desk operations, and provide first-line technical or logistical support...

Key Accountabilities/ Principal Responsibilities Help Desk Co-ordination Analyse call volumesImplement help desk service targets to ensure call response times are aligned to contractual requirementsEnsure all calls are answered within agreed upon SLA timeframes and in the appropriate mannerMonitor customer complaints and assist with follow up and closure...

Responsibilities Lead, mentor, and manage the Help Desk team to ensure high-quality technical support and service delivery. Monitor team performance, set KPIs, and drive accountability to achieve service level targets. Develop and implement help desk strategies, policies, procedures, and service standards. Identify opportunities to improve workflows,...

About the RoleOur client is seeking an experienced Help Desk Analyst to join their team in Stellenbosch. In this hybrid role, you will provide essential IT support to employees, ensuring the smooth operation of computer systems and resolving technical issues promptly. You will act as the first line of defense for all IT-related problems, supporting both...

About the Role Our client is seeking a skilled and dependable Help Desk Technician to join their IT support team in Durban. In this role, you will be the first line of support for employees experiencing technical difficulties with hardware, software, and network issues. Your primary focus will be to provide timely and effective resolutions, ensuring minimal...

Key Accountabilities/ Principal ResponsibilitiesHelp Desk Co-ordinationAnalyse call volumesImplement help desk service targets to ensure call response times are aligned to contractual requirementsEnsure all calls are answered within agreed upon SLA timeframes and in the appropriate mannerMonitor customer complaints and assist with follow up and closure when...

ISP Helpdesk Support AgentReference: HC003132-Moipo-1Employment: Full Time (Shift based)Job PurposeAs an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts...

About the RoleOur client is seeking a reliable and organized Help Desk Administrator to manage and coordinate the IT support function for their organization in Bloemfontein . This role is responsible for overseeing the ticketing system, ensuring timely resolution of IT issues, and maintaining IT infrastructure. You will be the primary point of contact for...

Boardroom Appointments in Johannesburg is seeking an IT Help Desk professional to manage user queries, log incidents and coordinate rapid, appropriate responses. You will improve operational efficiency, deliver proactive solutions, and ensure governance, software licensing, and audit requirements are met while providing high-level support for complex...

The Help Desk / Network Administrator provides technical support to employees while assisting with the administration, maintenance, security, and reliability of the organization's IT infrastructure.This position serves as a primary point of contact for end-user technical issues and is responsible for resolving hardware, software, account, connectivity,...

Role: IT Technical Support & Administration Specialist Catagory: Information Technology Location: Hillcrest, Durban Salary: R8000 - R10 000 pm Are you a tech-savvy problem solver who loves helping people? Do you thrive in a dynamic environment where you can balance technical troubleshooting with keeping the team organized? We are partnering with a...

Ziegler in Johannesburg is seeking a reliable Help Desk IT Support Technician to provide first-line technical support to internal users. You will troubleshoot hardware and software issues to keep staff productive with minimal downtime. Responsibilities include responding to queries via ticketing system, diagnosing and resolving issues, installing and...

Help Desk / onsite training/ Software support Listing reference: click_ Listing status: Online Apply by: 14 September 2026 Position summary Industry: Wholesale & Retail Trade Job category: Software-Engineering Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group ...

Placements24 in Durban seeks a skilled Help Desk Technician to be the first line of IT support for staff, resolving hardware, software, and network issues. The role emphasizes timely problem solving and delivering a smooth technological experience in a vibrant KwaZulu-Natal environment.You will handle tickets, perform basic hardware/software maintenance, and...

SAMRC invites graduates to apply for an IT internship in the Information Technology Department in Cape Town. You will support staff with IT issues, assist with hardware/software maintenance, and help install and configure IT systems and connectivity. The role includes maintaining records and supporting IT projects.The programme requires a Diploma/Degree in...

Company Description Orgzone Consulting Group (OCG) is an industrial psychology consulting firm that provides specialist services in organisational development, psycho-legal (personal injury) matters, psychometric assessments, training, and executive coaching. As a registered industrial psychology practice, OCG works with a diverse range of clients to...

Placements24 is seeking a reliable Help Desk Administrator in Bloemfontein to oversee the IT support function and ticketing system. You will be the primary contact for IT queries, coordinate ticket resolution, and maintain IT infrastructure to ensure smooth operations.You will install and maintain hardware and software, support users, and document procedures...

Status Staffing in Somerset West is seeking a motivated Help Desk / Administration assistant on a 6-month contract. You will manage the switchboard, follow up on documentation, prepare invoices, and support the Client Services Manager with various admin tasks. Requires Grade 12, strong MS Office, good communication, and the ability to multitask in a busy...