help desk agent

DescriptionThe main purpose of this position is to provide first-line contact and handle incoming calls and assign and manage calls from clients of the South African Reserve Bank’s Corporate Services Department.Detailed descriptionThe successful candidate will be responsible for the following key performance areas:Follow help desk procedures for the...

Responsibilities Lead, mentor, and manage the Help Desk team to ensure high-quality technical support and service delivery. Monitor team performance, set KPIs, and drive accountability to achieve service level targets. Develop and implement help desk strategies, policies, procedures, and service standards. Identify opportunities to improve workflows,...

About the RoleOur client is seeking an experienced Help Desk Analyst to join their team in Stellenbosch. In this hybrid role, you will provide essential IT support to employees, ensuring the smooth operation of computer systems and resolving technical issues promptly. You will act as the first line of defense for all IT-related problems, supporting both...

About the Role Our client is seeking a skilled and dependable Help Desk Technician to join their IT support team in Durban. In this role, you will be the first line of support for employees experiencing technical difficulties with hardware, software, and network issues. Your primary focus will be to provide timely and effective resolutions, ensuring minimal...

Required SkillsCustomer servicesCall CenterReceptionistAdministratorJob SummaryWe are looking for a friendly Junior Help Desk Receptionist to act as the primary face and voice of our facility. In this hybrid role, you will greet tenants and visiting guests, manage day-to-day front desk operations, and provide first-line technical or logistical support for...

Responsibilities Lead, mentor, and manage the Help Desk team to ensure high-quality technical support and service delivery. Monitor team performance, set KPIs, and drive accountability to achieve service level targets. Develop and implement help desk strategies, policies, procedures, and service standards. Identify opportunities to improve workflows,...

Key Accountabilities/ Principal Responsibilities Help Desk Co-ordination Analyse call volumes Implement help desk service targets to ensure call response times are aligned to contractual requirements Ensure all calls are answered within agreed upon SLA timeframes and in the appropriate manner Monitor customer complaints and assist with follow up and closure...

Key Accountabilities/ Principal ResponsibilitiesHelp Desk Co-ordinationAnalyse call volumesImplement help desk service targets to ensure call response times are aligned to contractual requirementsEnsure all calls are answered within agreed upon SLA timeframes and in the appropriate mannerMonitor customer complaints and assist with follow up and closure when...

ISP Helpdesk Support AgentReference: HC003132-Moipo-1Employment: Full Time (Shift based)Job PurposeAs an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts...

Role: IT Technical Support & Administration Specialist Catagory: Information Technology Location: Hillcrest, Durban Salary: R8000 - R10 000 pm Are you a tech-savvy problem solver who loves helping people? Do you thrive in a dynamic environment where you can balance technical troubleshooting with keeping the team organized? We are partnering with a...

Boardroom Appointments in Johannesburg is seeking an IT Help Desk professional to manage user queries, log incidents and coordinate rapid, appropriate responses.You will improve operational efficiency, deliver proactive solutions, and ensure governance, software licensing, and audit requirements are met while providing high-level support for complex...

The Help Desk / Network Administrator provides technical support to employees while assisting with the administration, maintenance, security, and reliability of the organization's IT infrastructure.This position serves as a primary point of contact for end-user technical issues and is responsible for resolving hardware, software, account, connectivity,...

Ziegler in Johannesburg is seeking a reliable Help Desk IT Support Technician to provide first-line technical support to internal users. You will troubleshoot hardware and software issues to keep staff productive with minimal downtime.Responsibilities include responding to queries via ticketing system, diagnosing and resolving issues, installing and...

SAMRC invites graduates to apply for an IT internship in the Information Technology Department in Cape Town. You will support staff with IT issues, assist with hardware/software maintenance, and help install and configure IT systems and connectivity. The role includes maintaining records and supporting IT projects.The programme requires a Diploma/Degree in...

Placements24 in Durban seeks a skilled Help Desk Technician to be the first line of IT support for staff, resolving hardware, software, and network issues. The role emphasizes timely problem solving and delivering a smooth technological experience in a vibrant KwaZulu-Natal environment.You will handle tickets, perform basic hardware/software maintenance, and...

Help Desk / onsite training/ Software support Listing reference: click_026475 Listing status: Online Apply by: 14 September 2026 Position summary Industry: Wholesale & Retail Trade Job category: Software-Engineering Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction We are looking...

Our client is seeking a customer-focused Support Desk Agent to provide first-line technical support to residential and business customers. The role involves troubleshooting common fibre, Wi-Fi, internet connectivity, router, ONT and telecommunications issues, maintaining accurate support tickets and escalating more complex faults to the appropriate technical...

About the Role Our client is seeking a friendly, professional, and efficient Front Desk Agent to be the welcoming face of their establishment in Mahikeng. You will be responsible for managing check-ins and check-outs, handling guest inquiries, and ensuring a smooth and pleasant experience for every visitor. This role requires excellent communication skills,...

About the Role Our client, a well-established hotel in Upington , is seeking a friendly and efficient Front Desk Agent to be the first point of contact for guests. This role is crucial in providing a warm welcome, managing check-ins and check-outs, and assisting guests with inquiries to ensure a positive and comfortable stay. You will be responsible for...

About the RoleOur client is seeking a motivated Service Desk Agent to join their technical support team in Randburg . This role is the first point of contact for all IT-related issues, providing essential support to employees. You will be responsible for logging, diagnosing, and resolving technical problems efficiently, ensuring minimal disruption to...