guest relations

ROLE PURPOSE To deliver exceptional guest experiences by providing personalised, professional, and efficient guest relations and reception services throughout the guest journey. The Guest Relations role serves as a key contact point for guests, ensuring seamless arrivals and departures, effective communication across departments, accurate administration, and...

About the RoleOur client is a well-regarded hotel in **Benoni**, Gauteng, committed to providing an exceptional guest experience. We are seeking a dedicated and personable Guest Relations Officer to enhance guest satisfaction and ensure a seamless stay. This role involves anticipating guest needs, resolving issues proactively, and creating memorable...

About the Role Our client is seeking a highly motivated and customer-centric Guest Relations Manager to join their esteemed team in Pretoria, Gauteng . This role is crucial in ensuring an exceptional and personalized experience for all guests, from arrival to departure. The Guest Relations Manager will be the primary point of contact for discerning...

Fancourt , South Africas premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. Renowned for exceptional service and unforgettable guest experiences, we are looking for an experienced and motivated Guest Relations Officer to join our team.This is an exciting opportunity for a passionate hospitality...

Duties: Welcome and introduce guests. Check-in and check-out guests. Pass all relevant guest information on to various departments as required. Assist guests with bookings, tours and transfers. Ensuring that all guest information and rates are correct. Guests’ liaison to all outside guests and assist Indochine restaurant when needed. Update guests’...

This role suits a detail-driven front-of-house professional who can guide guests smoothly from arrival to departure, while stepping in to support colleagues across the lodge, spa and restaurant as needed.Core Criteria:Hospitality certificate or diploma 2 to 3 years experience in a similar guest relations or front office roleStrong computer literacy and...

About the Role Our client, a renowned hotel in the vibrant community of Soweto, Gauteng , is seeking a dedicated and guest-centric Guest Relations Manager. This role is integral to enhancing the guest experience, ensuring satisfaction from arrival to departure, and fostering loyalty through exceptional service. The ideal candidate will be an outstanding...

REQUIREMENTS:- Hotel Management Diploma, Certificate or equivalent hospitality qualification- Minimum 23 years experience in a 5-star luxury lodge or boutique hotel- Experience in guest relations, hosting or front-of-house- Exceptional interpersonal and verbal communication skills in English- Additional languages advantageous- Computer literate in MS Office,...

Minimum criteria required Hotel Management Diploma/Certificate or equivalentMinimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment Key Performance Areas of this position include:To work with an assistant or Lodge Manager to provide support in the daily operations of a lodgeHousekeeping Checks done...

About the Role Our client, a luxurious vineyard resort nestled in the heart of **Paarl**, is seeking an experienced and service-oriented Head of Guest Relations. This pivotal role is responsible for ensuring that every guest experiences the highest level of personalized service, creating memorable stays and fostering guest loyalty. The Head of Guest...

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

About the RoleOur client, a prestigious 4-star hotel located in the heart of Rustenburg, North West, ZA , is seeking an experienced and customer-focused Guest Relations Manager . This role is crucial in ensuring an exceptional and memorable experience for all hotel guests, from arrival to departure. The ideal candidate will be passionate about hospitality,...

About the RoleOur client is seeking a polished and attentive Guest Relations Officer to enhance the guest experience at their premier establishment in Durban . You will be the primary point of contact for guests, anticipating needs, resolving issues, and ensuring every stay is exceptional. This role is vital in maintaining guest loyalty and reinforcing the...

REQUIREMENTS: Hotel Management Diploma, Certificate or equivalent hospitality qualification Minimum 2–3 years’ experience in a 5-star luxury lodge or boutique hotel Experience in guest relations, hosting or front-of-house Exceptional interpersonal and verbal communication skills in English Additional languages advantageous Computer literate in MS...

About the Role Our client, a luxury resort located in the scenic region of Polokwane, Limpopo , is looking for an exceptional Guest Relations Manager . This role is central to ensuring every guest enjoys a personalized and memorable experience, from arrival to departure. The Guest Relations Manager will be responsible for anticipating guest needs, handling...

About the Role Our client, a luxury hotel renowned for its exceptional service in Vereeniging, Gauteng , is looking for a dedicated and sophisticated Guest Relations Manager. This pivotal role is responsible for ensuring that every guest enjoys a memorable and personalized experience from arrival to departure. You will act as the primary point of contact...

REQUIREMENTS: Hotel Management Diploma, Certificate or equivalent hospitality qualification Minimum 2–3 years’ experience in a 5-star luxury lodge or boutique hotel Experience in guest relations, hosting or front-of-house Exceptional interpersonal and verbal communication skills in English Additional languages advantageous Computer literate in MS...

About the Role Our client is seeking a highly motivated and customer-focused Remote Guest Relations Specialist to join their expanding virtual hospitality team, serving guests remotely. In this role, you will be the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring an outstanding customer experience from afar. You...

About the RoleOur client, a prestigious hotel group, is seeking an experienced and charismatic Head Concierge & Guest Relations professional to oversee guest services at their premier Cape Town property. This hybrid role requires a leader who can seamlessly blend on-site management with strategic planning, ensuring every guest receives a personalized and...

About the RoleOur client is seeking a highly experienced and motivated Senior Guest Relations Manager to lead their customer engagement initiatives in the Hospitality & Tourism sector. This pivotal role, based in Pietermaritzburg , will be instrumental in shaping exceptional guest experiences and fostering lasting relationships. You will be responsible for...