guest experi

Protea Hotels by Marriott® is seeking a non-management Front Office/Guest Services team member for full-time shifts at the V&A Waterfront location in Cape Town. Responsibilities include processing guest check-ins, managing reservations and billing, and maintaining high standards of guest service and professionalism. The role emphasizes cashier duties,...

GUEST EXPERIENCE MANAGER Skukuza, Mpumalanga | Luxury Lodge An exciting opportunity for an exceptional hospitality professional to shape memorable guest experiences in a unique luxury lodge environment. We are looking for a naturally engaging and emotionally intelligent Guest Experience Manager to take ownership of the complete guest journey, from...

This is a guest-focused role that calls for proactivity and teamwork. Together with your fellow Guest Experience Specialists, you will deliver a high standard of guest experience to all guests who come into contact with Propr. You need to be calm under pressure and be able to convey genuine empathy. You need to be able to work in a team under high pressure,...

About the Role Our client, a highly-rated beachfront hotel in East London , is seeking an enthusiastic and dedicated Guest Experience Manager. This role is paramount in ensuring that every guest enjoys an exceptional and memorable stay. You will be responsible for overseeing guest services, from arrival to departure, proactively identifying and addressing...

EDITION Hotels in Cape Town seeks a guest services associate to welcome guests, answer inquiries, and coordinate with hotel departments to ensure exceptional service. You will handle calls, assist with requests, and provide information on local attractions and hotel amenities.Join a luxury, globally-recognized brand and contribute to a high-standard guest...

ROLE PURPOSE The Guest Experience Manager (GEM) is the custodian of the guest journey across the property. This role is responsible for shaping, delivering, and continuously refining a guest experience that is emotionally resonant, deeply personal, and unmistakably MORE. ROLE PURPOSE The Guest Experience Manager (GEM) is the custodian of the guest journey...

GUEST EXPERIENCE MANAGER Skukuza; Mpumalanga | Luxury Lodge An exciting opportunity for an exceptional hospitality professional to shape memorable guest experiences in a unique luxury lodge environment. We are looking for a naturally engaging and emotionally intelligent Guest Experience Manager to take ownership of the complete guest journey, from...

Duties Guests feel seen, anticipated, and cared for; that the guest journey is intentional, consistent, and memorable Guest-facing teams are confident, present, and aligned Guest feedback reflects emotional connection, not only satisfaction Guest Journey Ownership Accountable for the integrity and execution of the end-to-end guest journey...

Are you a passionate hospitality leader with a strategic mindset, strong commercial acumen, and a commitment to delivering exceptional guest experiences? A leading full-service hotel, based in Cape Town is seeking an experienced and commercially astute Head of Guest Experience to lead their Guest Experience, Reservations, Front Office, and Night Audit...

Hilton in South Africa is seeking a Guest Service Agent to welcome guests, manage check-in/check-out, and provide local information. You will use upselling techniques to promote hotel services and ensure a warm, memorable stay for every guest.Deliver seamless front desk experiences, handle payments accurately, and respond to guest requests with care and...

Hilton in South Africa is seeking a Guest Service Agent to welcome guests, manage check-in/check-out, and provide local information. You will use upselling techniques to promote hotel services and ensure a warm, memorable stay for every guest.Deliver seamless front desk experiences, handle payments accurately, and respond to guest requests with care and...

Duties:Guest Journey & Experience Delivery:Take ownership of the complete guest journey, including pre-arrival arrangements, arrival, in-stay experiences, departure and post-stay communication.Design and maintain meaningful guest rituals, special moments and seamless transitions.Curate personalised experiences for VIPs, repeat guests, special occasions and...

ROLE PURPOSE The Guest Experience Manager (GEM) is the custodian of the guest journey across the property. This role is responsible for shaping, delivering, and continuously refining a guest experience that is emotionally resonant, deeply personal, and unmistakably MORE. ROLE PURPOSE The Guest Experience Manager (GEM) is the custodian of the guest journey...

Are you a passionate hospitality leader with a strategic mindset, strong commercial acumen, and a commitment to delivering exceptional guest experiences? A leading full-service hotel, based in Cape Town is seeking an experienced and commercially astute Head of Guest Experience to lead their Guest Experience, Reservations, Front Office, and Night Audit...

Delaire Graff Estate in Stellenbosch seeks a Fixed Term Guest Relations Officer to ensure a seamless guest journey from arrival to departure. You will welcome guests, assist with bookings, and coordinate with Spa, Housekeeping and restaurant teams. The role requires hospitality experience, strong communication skills, and a client‑facing mindset to service...

Hilton in South Africa is seeking a Guest Service Agent to welcome guests, manage check-in/check-out, and provide local information. You will use upselling techniques to promote hotel services and ensure a warm, memorable stay for every guest. Deliver seamless front desk experiences, handle payments accurately, and respond to guest requests with care and...

About the Role Our client, a forward-thinking hospitality group, is expanding its remote operations team and seeking a dedicated Guest Experience Manager. This role is fundamental to ensuring exceptional guest satisfaction across all touchpoints of the customer journey, managed entirely through digital channels and remote support. You will be responsible for...

About the RoleOur client, a renowned hospitality group, is seeking an enthusiastic and detail-oriented Guest Experience Manager for their property in Rustenburg, North West . This role is pivotal in ensuring that every guest enjoys an exceptional and memorable stay, going above and beyond to anticipate and fulfill their needs. You will be responsible for...

MINIMUM REQUIREMENTS - Matric Certificate (Grade 12). - Hospitality Management or Hotel School qualification is advantageous. - 3 to 5 years of experience as a Guest Experience Manager, Guest Relations Manager, Front Office Manager or in a similar leadership role within a 4-star or 5-star hotel. - Previous experience leading a Guest Experience or Guest...

Protea Hotels by Marriott® is seeking a Guest Experience Expert to provide a memorable stay for guests at our Cape Town property. You will handle check-in/check-out, assist guests with information, transport arrangements, and requests while maintaining brand standards and confidentiality.Strong communication, a polished appearance, and a customer-first...