first-level support technician

First line of response for the Network Operations Centre — triage, elevate, and keep clients moving. About the role You are the first person a client reaches when something breaks. You triage the fault, fix what you can, and elevate what you cannot — clearly and quickly. Responsibilities Monitor the NOC dashboards and respond to alerts as they are raised...

First line of response for the Network Operations Centre — triage, elevate, and keep clients moving.About the roleYou are the first person a client reaches when something breaks. You triage the fault, fix what you can, and elevate what you cannot — clearly and quickly.ResponsibilitiesMonitor the NOC dashboards and respond to alerts as they are raisedLog,...

First line of response for the Network Operations Centre — triage, elevate, and keep clients moving. About the role You are the first person a client reaches when something breaks. You triage the fault, fix what you can, and elevate what you cannot — clearly and quickly. Responsibilities Monitor the NOC dashboards and respond to alerts as they are...

Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing...

Job functions –Primary Responsibilities (May include but not limited to the below)   Job Summary: We are seeking a Junior/Entry Level IT Support Technician to join our team. The successful candidate will provide technical support across various areas, including troubleshooting Windows and Microsoft Office issues, supporting mail server operations, and...

Applicants must have the following requirements: Must have a Matric Qualification. Must have 1–2 years’ experience working as a First Line Technician. Must have strong problem-solving and troubleshooting skills. Must have good communication and customer service skills. Must be able to diagnose and resolve basic technical issues efficiently. Must have...

Duties & Responsibilities To supply emergency medical assistance to the company's clients with care and expertise Administers patient care in line with the Emergency First Responder (First Aid Level 3) scope of work. Desired Experience & Qualification Advanced First Aid Level 3 qualification Driving license is mandatory First Aid or medical experience is...

IntroductionTo process blood donations into first line and specialised blood products within agreed time frames and achieve the quality standards required. To control and supply blood products to blood banks and ensure that service delivery to internal and external customers is optimised.Key Performance AreasOperational objectivesInstrument and Laboratory...

DENIS is seeking a reliable IT Support Technician to provide first-level technical support and maintain day-to-day IT operations from a hybrid office setup in Century City, Cape Town. The role requires strong customer service, problem-solving abilities, and the capacity to work both independently and as part of a team.The candidate will handle hardware and...

In a rapidly evolving technology landscape, the ability to maintain seamless network operations and deliver prompt client support is critical to sustaining business growth. Our client, a leading provider of Business Environment Infrastructure and Business Technology solutions with over 35 years of proven success, is seeking a dynamic NOC Engineer to bolster...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

Lesaka Technologies Inc. in Cape Town is seeking a skilled System Support Agent to provide first-level technical support to customers through various channels. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and experience in an IT service desk environment. This full-time position involves shift work in an...

Simulated Training Solutions (STS3D) is a leading safety training company delivering animation, virtual reality and immersive training solutions to the mining and metals industry. With over 50 corporate clients across 15 countries, we develop tailored safety and operational training solutions for leading global organisations. Our team combines industry...

Serve as the first point of contact for customer Application Support queries across all channels Provide advice and resolve issues for users of the Pinewood.AI platform using knowledge resources and internal workflows Log every customer interaction accurately in Zendesk Triage and escal… unresolved issues to the second-line team with complete details ...

The Role Working under experienced investigators, this entry-level position involves supporting digital forensic investigations and cyber incident response. Responsibilities include collecting and preserving digital evidence, maintaining chain of custody, performing supervised analysis of logs, files, and emails, and documenting findings accurately for legal...

Digital Forensic First Responder (Entry-Level) Full-time SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Are you looking to break...

Digital Forensic First Responder (Entry-Level) Full-time SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Are you looking to break into...

Install, maintain, service, and repair CCTV, alarm, access control, and related electronic security systems. Perform fault-finding and repairs on existing installations. Assist with new installations and system upgrades. Install cabling, conduit, trunking, and associated infrastructure. Configure and test equipment to ensure systems operate...

Install, maintain, service, and repair CCTV, alarm, access control, and related electronic security systems. Perform fault-finding and repairs on existing installations. Assist with new installations and system upgrades. Install cabling, conduit, trunking, and associated infrastructure. Configure and test equipment to ensure systems operate...