first line technical support

Anonymous in Cape Town is seeking a proactive Technical Support Agent to join our team. You will provide first-line technical assistance to clients and help diagnose and resolve hardware and software issues efficiently.The ideal candidate is technically adept, service-minded, and able to communicate clearly with users and colleagues to ensure quick issue...

In a rapidly evolving technology landscape, the ability to maintain seamless network operations and deliver prompt client support is critical to sustaining business growth. Our client, a leading provider of Business Environment Infrastructure and Business Technology solutions with over 35 years of proven success, is seeking a dynamic NOC Engineer to bolster...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

Lesaka Technologies Inc. in Cape Town is seeking a skilled System Support Agent to provide first-level technical support to customers through various channels. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and experience in an IT service desk environment. This full-time position involves shift work in an...

ResponsibilitiesYour key performance areas will include, but are not be limited to:Ensure that all client-allocated SLA conditions are adhered to.Ensure support tickets are escalated timeously and meet SLA requirements.Document, communicate, and manage the workflow of all service and support requests logged.Provide professional telephonic and email technical...

First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills...

Your key performance areas will include, but are not be limited to: Ensure that all client-allocated SLA conditions are adhered to. Ensure support tickets are escalated timeously and meet SLA requirements. Document, communicate, and manage the workflow of all service and support requests logged. Provide professional telephonic and email technical...

Pinewood.AI in Cape Town is seeking a proactive First Line Application Support Consultant to be the initial contact for customer software queries, delivering fast, clear guidance and escalating when needed.You will log interactions in Zendesk, track KPIs, and work with the team to improve incident response. The role blends learning, collaboration, and a...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

WNS, part of Capgemini, is a global leader in intelligent operations and transformation, delivering customer-centric services from Centurion, South Africa. We are seeking a driven Call Centre Agent to handle inquiries, support customers and uphold our Customer First and Modern Luxury standards. With at least 1 year in a call centre, you will build strong...

Netsurit in South Africa is seeking a Level 1 Desktop Engineer to support end-users with desktop hardware and software issues. You will troubleshoot, configure software, assist with hardware setups, and provide remote support to off-site users while maintaining clear communication and documentation. The role emphasizes user training and knowledge base...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line assistance and advanced troubleshooting for customer internet connectivity issues. You will handle WAN, router, and VOIP related queries across multiple channels such as telephone, WhatsApp, web chat and email.The role requires shift coverage seven days a week (7:00–22:00)...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line support and advanced troubleshooting for internet connectivity, routers, and VOIP, across in-person and multiple channels. You will handle tickets, monitor networks, assist field techs remotely, and participate in rotating shifts including weekends.Strong communication,...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line support and advanced troubleshooting for internet connectivity, routers, and VOIP, across in-person and multiple channels. You will handle tickets, monitor networks, assist field techs remotely, and participate in rotating shifts including weekends.Strong communication,...

VTG is seeking a First Line Support Consultant to deliver timely IT assistance via phone, email, and in-person visits. You will diagnose hardware, software, Microsoft 365, and connectivity issues, document tickets, and escalate complex cases to Level Two teams as needed.You should be service oriented, detail-focused, and willing to gain Microsoft...

Key ResponsibilitiesTechnical Support & Incident ManagementProvide first-line technical support and remote troubleshooting.Monitor and manage incidents and service requests, ensuring timely resolution within agreed service levels.Escalate unresolved technical issues with detailed diagnostics where necessary.Monitor product performance and identify recurring...

VTG is seeking a First Line Support Consultant to deliver timely IT assistance via phone, email, and in-person visits. You will diagnose hardware, software, Microsoft 365, and connectivity issues, document tickets, and escalate complex cases to Level Two teams as needed. You should be service oriented, detail-focused, and willing to gain Microsoft...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line assistance and advanced troubleshooting for customer internet connectivity issues. You will handle WAN, router, and VOIP related queries across multiple channels such as telephone, WhatsApp, web chat and email.The role requires shift coverage seven days a week (7:00–22:00)...

Reference: ITE008209-Sfund-1We are looking for a technically skilled Support Specialist - Office Automation to provide first-line technical support across a range of office automation products. The successful candidate will support franchise partners and end-users, resolve technical issues, deliver product training, monitor service performance, and...