first line support

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

Responsibilities Your key performance areas will include, but are not be limited to: Ensure that all client-allocated SLA conditions are adhered to. Ensure support tickets are escalated timeously and meet SLA requirements. Document, communicate, and manage the workflow of all service and support requests logged. Provide professional telephonic and email...

First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills...

Your key performance areas will include, but are not be limited to: Ensure that all client-allocated SLA conditions are adhered to. Ensure support tickets are escalated timeously and meet SLA requirements. Document, communicate, and manage the workflow of all service and support requests logged. Provide professional telephonic and email technical...

Placements24 in South Africa seeks a highly skilled Helpdesk Support Agent to join its fully remote team serving Polokwane and nationwide. You will be the first point of contact for IT problems, ensuring smooth operations and user satisfaction. The role requires strong troubleshooting, excellent communication, and independence in a remote work setup....

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line assistance and advanced troubleshooting for customer internet connectivity issues. You will handle WAN, router, and VOIP related queries across multiple channels such as telephone, WhatsApp, web chat and email. The role requires shift coverage seven days a week (7:00–22:00)...

WNS, part of Capgemini, is a global leader in intelligent operations and transformation, delivering customer-centric services from Centurion, South Africa. We are seeking a driven Call Centre Agent to handle inquiries, support customers and uphold our Customer First and Modern Luxury standards. With at least 1 year in a call centre, you will build strong...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line assistance and advanced troubleshooting for customer internet connectivity issues. You will handle WAN, router, and VOIP related queries across multiple channels such as telephone, WhatsApp, web chat and email.The role requires shift coverage seven days a week (7:00–22:00)...

In a rapidly evolving technology landscape, the ability to maintain seamless network operations and deliver prompt client support is critical to sustaining business growth. Our client, a leading provider of Business Environment Infrastructure and Business Technology solutions with over 35 years of proven success, is seeking a dynamic NOC Engineer to bolster...

Lesaka Technologies Inc. in Cape Town is seeking a skilled System Support Agent to provide first-level technical support to customers through various channels. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and experience in an IT service desk environment. This full-time position involves shift work in an...

First Line Support EngineerDatacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.Key Skills /...

S1 BU Lead First-Line Support & Client ExperienceLocation: Somerset West, Western CapeWork Arrangement: HybridAn exciting opportunity is available for an experienced S1 BU Lead to take ownership of first-line IT support operations and help deliver a professional, consistent and high-quality client experience.This is a leadership role for an individual who...

Computacenter AG & Co. oHG in Cape Town invites applications for a First Line Analyst 1. This role delivers first-line support across multiple channels, resolving incidents and providing proactive customer care to enhance the end-user experience.Applicants should have Microsoft 365 familiarity, ITIL v4 knowledge, and strong English communication. The...

Excellent written and verbal communication in English We're looking for a proactive, customer-focused First Line Application Support Consultant to join our South Africa-based application support team. In this role, you'll be the first point of contact for software support queries from our customers, resolving issues quickly where possible and escalating...

We’re looking for a proactive, customer-focused First Line Application Support Consultant to join our South Africa-based application support team. In this role, you’ll be the first point of contact for software support queries from our customers, resolving issues quickly where possible and escalating where needed. You’ll use your problem-solving...

City of Tshwane is hiring IT Helpdesk Agents (8 positions) on a two-year fixed-term contract. You will provide first-line IT support to internal users, log incidents, and escalate issues to second-line support as needed. A three-year ICT qualification, CompTIA A+ certification, and at least two years of ICT service desk experience are required. Applicants...

Pinewood.AI in Cape Town is seeking a proactive First Line Application Support Consultant to be the initial contact for customer software queries, delivering fast, clear guidance and escalating when needed.You will log interactions in Zendesk, track KPIs, and work with the team to improve incident response. The role blends learning, collaboration, and a...

Netsurit in South Africa is seeking a Level 1 Desktop Engineer to support end-users with desktop hardware and software issues. You will troubleshoot, configure software, assist with hardware setups, and provide remote support to off-site users while maintaining clear communication and documentation. The role emphasizes user training and knowledge base...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line support and advanced troubleshooting for internet connectivity, routers, and VOIP, across in-person and multiple channels. You will handle tickets, monitor networks, assist field techs remotely, and participate in rotating shifts including weekends. Strong communication,...