first line support

Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

Serve as the first point of contact for customer Application Support queries across all channelsProvide advice and resolve issues for users of the Pinewood.AI platform using knowledge resources and internal workflowsLog every customer interaction accurately in ZendeskTriage and escal… unresolved issues to the second-line team with complete detailsKeep...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

Responsibilities Your key performance areas will include, but are not be limited to: Ensure that all client-allocated SLA conditions are adhered to. Ensure support tickets are escalated timeously and meet SLA requirements. Document, communicate, and manage the workflow of all service and support requests logged. Provide professional telephonic and email...

First Line Support EngineerDatacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.Key Skills /...

First Line Support EngineerDatacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.Key Skills /...

Centre for Process Innovation is seeking an organised and customer-focused HR Assistant to join our People Services team. This role supports employees, managers and leaders across the full employee lifecycle.As the first point of contact for HR enquiries, you will provide timely advice, coordinate HR administration, and help ensure confidentiality and...

In a rapidly evolving technology landscape, the ability to maintain seamless network operations and deliver prompt client support is critical to sustaining business growth. Our client, a leading provider of Business Environment Infrastructure and Business Technology solutions with over 35 years of proven success, is seeking a dynamic NOC Engineer to bolster...

Placements24 is seeking a diligent Helpdesk Analyst to join a remote-friendly team supporting operations in Pretoria. You will be the first point of contact, logging requests, diagnosing issues, and guiding users through solutions with a focus on speed and courtesy.The role emphasizes strong communication, basic networking, and the ability to work...

Lesaka Technologies Inc. in Cape Town is seeking a skilled System Support Agent to provide first-level technical support to customers through various channels. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and experience in an IT service desk environment. This full-time position involves shift work in an...

Centre for Process Innovation is seeking an organised and customer-focused HR Assistant to join our People Services team. This role supports employees, managers and leaders across the full employee lifecycle. As the first point of contact for HR enquiries, you will provide timely advice, coordinate HR administration, and help ensure confidentiality and...

IntroductionAn enthusiastic Intern IT Support Engineer (Microsoft 365 / Azure) provides first-line technical support to end users within a managed services environment. The role offers hands-on experience supporting Microsoft 365 applications, user accounts, Windows devices, networking, and endpoint management while gaining exposure to IT service...

The Talent Room is seeking a Technical Support Agent to provide friendly first-line and core advanced support for internet connectivity issues, routers, VOIP, and related hardware. You will assist customers across channels and strive for first-call resolution.Responsibilities include troubleshooting using tools like ping and tracert, recording requests in...

We're looking for a proactive, customer-focused First Line Application Support Consultant to join our South Africa-based application support team. In this role, you'll be the first point of contact for software support queries from our customers, resolving issues quickly where possible and escalating where needed. You'll use your problem-solving skills,...

DescriptionWe’re looking for a proactive, customer-focused First Line Application Support Consultant to join our South Africa-based application support team. In this role, you’ll be the first point of contact for software support queries from our customers, resolving issues quickly where possible and escalating where needed. You’ll use your...

S1 BU Lead First-Line Support & Client ExperienceLocation: Somerset West, Western CapeWork Arrangement: HybridAn exciting opportunity is available for an experienced S1 BU Lead to take ownership of first-line IT support operations and help deliver a professional, consistent and high-quality client experience.This is a leadership role for an individual who...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line and core advanced support for customer internet connectivity, routers, and VOIP. You will handle inquiries via phone, WhatsApp, web chat, and email, aiming for first-call resolution and timely follow-ups.You will work in a daily call-center schedule, with rotating shifts...

Pinewood.AI in Cape Town is seeking a proactive First Line Application Support Consultant to join our South Africa-based support team. You’ll be the primary contact for software support queries, delivering a high-quality customer experience and ownership of issue resolution.The role focuses on learning, collaboration, and continuous improvement within a...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line and core advanced support for customer internet connectivity, routers, and VOIP. You will handle inquiries via phone, WhatsApp, web chat, and email, aiming for first-call resolution and timely follow-ups.You will work in a daily call-center schedule, with rotating shifts...