first line response

Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town. Requirements: Matric. RE Certificate. Short Term Insurance NQF level 4 Qualification. Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5). 2+ years’ team management experience in a call centre...

Applicants must have the following requirements: Must have a Matric Qualification. Must have 1–2 years’ experience working as a First Line Technician. Must have strong problem-solving and troubleshooting skills. Must have good communication and customer service skills. Must be able to diagnose and resolve basic technical issues efficiently. Must have...

Lesaka Technologies Inc. in Cape Town is seeking a skilled System Support Agent to provide first-level technical support to customers through various channels. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and experience in an IT service desk environment. This full-time position involves shift work in an...

Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and...

Our client has an opportunity available for a First Line Team Leader. Requirements: 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams. 3 years Desktop Support experience. Advanced Microsoft Office knowledge. Previous Experience in: ISO 2000 Standard-...

In a rapidly evolving technology landscape, the ability to maintain seamless network operations and deliver prompt client support is critical to sustaining business growth. Our client, a leading provider of Business Environment Infrastructure and Business Technology solutions with over 35 years of proven success, is seeking a dynamic NOC Engineer to bolster...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

IntroductionTo process blood donations into first line and specialised blood products within agreed time frames and achieve the quality standards required. To control and supply blood products to blood banks and ensure that service delivery to internal and external customers is optimised.Key Performance AreasOperational objectivesInstrument and Laboratory...

Serve as the first point of contact for customer Application Support queries across all channels Provide advice and resolve issues for users of the Pinewood.AI platform using knowledge resources and internal workflows Log every customer interaction accurately in Zendesk Triage and escal… unresolved issues to the second-line team with complete details ...

Pipeline Recruitment Disclaimer: This role is being published as part of our pipeline recruitment process for potential future projects. At this stage, we are unable to confirm project start dates or placement timelines. Candidates who apply will be considered for future opportunities and will only be contacted should we be ready to proceed with the next...

Select how often (in days) to receive an alert:First Line Analyst 1Location: [[Cape Town]] | Job-ID: 220065 | Contract type: [[Contract & Permanent]] | Business Unit: [[GSD]]Pipeline Recruitment Disclaimer: This role is being published as part of our pipeline recruitment process for potential future projects. At this stage, we are unable to confirm project...

Location: [[Cape Town]] | Job-ID: 220065 | Contract type: [[Contract & Permanent]] | Business Unit: [[GSD]]   First Line Analyst - Service Desk (Pipeline) UK Citizens/Dual Citizenship   Pipeline Recruitment Disclaimer: This role is being published as part of our pipeline recruitment process for potential future projects. At this stage, we are unable...

Purpose:Responsible for resolving incidents, requests, events, backups and alerts from various polling and management tools that are logged, via telephonic troubleshooting or remote support. Manage staff in order to achieve SLA and OLA Requirements and adherence to Operational Level Agreements to maintain and improve customer experience and...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

ResponsibilitiesYour key performance areas will include, but are not be limited to:Ensure that all client-allocated SLA conditions are adhered to.Ensure support tickets are escalated timeously and meet SLA requirements.Document, communicate, and manage the workflow of all service and support requests logged.Provide professional telephonic and email technical...

Job category: Health, Fitness, Medical and OptometryContract: PermanentBusiness Unit: QueenswoodRemuneration: R 416,307.00EE position: NoIntroductionThe Shift Supervisor is responsible for overseeing the daily operations of the processing laboratory during their assigned shift. This includes supervising employees, ensuring compliance with policies and...

The Talent Room is seeking a Technical Support Agent to provide friendly first-line and core advanced support for internet connectivity issues, routers, VOIP, and related hardware. You will assist customers across channels and strive for first-call resolution. Responsibilities include troubleshooting using tools like ping and tracert, recording requests in...

First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills /...

First Line Support EngineerDatacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements.Key Skills /...

Pinewood.AI in Cape Town is seeking a proactive First Line Application Support Consultant to join our South Africa-based support team. You’ll be the primary contact for software support queries, delivering a high-quality customer experience and ownership of issue resolution.The role focuses on learning, collaboration, and continuous improvement within a...