first line response

Job Description Supervise and coordinate operations of the FLR Department, ensuring procedures and functionality run smoothly. Plan, prioritize, and allocate work to staff, monitor progress, and provide feedback on completion. Manage breakdowns and faults by reporting issues, dispatching teams, and overseeing urgent repairs. Communicate effectively with...

Job description:Supervise and coordinate operations of the FLR Department, ensuring procedures and functionality run smoothly.Plan, prioritize, and allocate work to staff, monitor progress, and provide feedback on completion.Manage breakdowns and faults by reporting issues, dispatching teams, and overseeing urgent repairs.Communicate effectively with...

Job description: Supervise and coordinate operations of the FLR Department, ensuring procedures and functionality run smoothly. Plan, prioritize, and allocate work to staff, monitor progress, and provide feedback on completion. Manage breakdowns and faults by reporting issues, dispatching teams, and overseeing urgent repairs. Communicate effectively...

Job description:Supervise and coordinate operations of the FLR Department, ensuring procedures and functionality run smoothly.Plan, prioritize, and allocate work to staff, monitor progress, and provide feedback on completion.Manage breakdowns and faults by reporting issues, dispatching teams, and overseeing urgent repairs.Communicate effectively with...

Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town. Requirements: Matric.RE Certificate.Short Term Insurance NQF level 4 Qualification.Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).2+ years’ team management experience in a call centre...

About Autoglass® And Laddaw We’re a recognisedsuperbrandand we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless,innovativeand ambitious, always looking to go further and improve, which creates a world...

In a rapidly evolving technology landscape, the ability to maintain seamless network operations and deliver prompt client support is critical to sustaining business growth. Our client, a leading provider of Business Environment Infrastructure and Business Technology solutions with over 35 years of proven success, is seeking a dynamic NOC Engineer to bolster...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

Select how often (in days) to receive an alert: First Line Analyst 1 Location: ((Cape Town)) | Job-ID: | Contract type: ((Contract & Permanent)) | Business Unit: ((GSD)) Pipeline Recruitment Disclaimer: This role is being published as part of our pipeline recruitment process for potential future projects. At this stage, we are unable to confirm...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

Lesaka Technologies Inc. in Cape Town is seeking a skilled System Support Agent to provide first-level technical support to customers through various channels. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and experience in an IT service desk environment. This full-time position involves shift work in an...

Job category: Health, Fitness, Medical and OptometryContract: PermanentBusiness Unit: QueenswoodRemuneration: R 416,307.00EE position: NoIntroductionThe Shift Supervisor is responsible for overseeing the daily operations of the processing laboratory during their assigned shift. This includes supervising employees, ensuring compliance with policies and...

The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of...

At Bayer, we believe work should matter. Every day, our teams push toward a future where "Health for all, Hunger for none" is within reach, and every role, from the lab to the field to the boardroom, helps us get there. We give people the ownership to shape outcomes, the support to grow through new skills and experiences, and a global community where...

This is an internal position. Location: Cape Town | Job-ID: 221165 | Contract type: Contract or Permanent | Business Unit: GSD French Speaking - Service Desk Analyst Description: Role Purpose: Roles at this level will contribute to the design and implementation of solutions. Key Responsibilities: • First line response and resolutions, • Customer...

ResponsibilitiesYour key performance areas will include, but are not be limited to:Ensure that all client-allocated SLA conditions are adhered to.Ensure support tickets are escalated timeously and meet SLA requirements.Document, communicate, and manage the workflow of all service and support requests logged.Provide professional telephonic and email technical...

Select how often (in days) to receive an alert: At Bayer, we believe work should matter. Every day, our teams push toward a future where "Health for all, Hunger for none" is within reach, and every role, from the lab to the field to the boardroom, helps us get there. We give people the ownership to shape outcomes, the support to grow through new skills and...

First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills...

Your key performance areas will include, but are not be limited to: Ensure that all client-allocated SLA conditions are adhered to. Ensure support tickets are escalated timeously and meet SLA requirements. Document, communicate, and manage the workflow of all service and support requests logged. Provide professional telephonic and email technical...

Pinewood.AI in Cape Town is seeking a proactive First Line Application Support Consultant to be the initial contact for customer software queries, delivering fast, clear guidance and escalating when needed.You will log interactions in Zendesk, track KPIs, and work with the team to improve incident response. The role blends learning, collaboration, and a...