first line it support

In a rapidly evolving technology landscape, the ability to maintain seamless network operations and deliver prompt client support is critical to sustaining business growth. Our client, a leading provider of Business Environment Infrastructure and Business Technology solutions with over 35 years of proven success, is seeking a dynamic NOC Engineer to bolster...

Lesaka Technologies Inc. in Cape Town is seeking a skilled System Support Agent to provide first-level technical support to customers through various channels. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and experience in an IT service desk environment. This full-time position involves shift work in an...

Mimecast Limited is seeking an Associate Technical Support Engineer to join our global support team. You will deliver first-line technical assistance to customers using Mimecast products, and promptly respond to queries via phone and email.You will diagnose issues, escalate when needed, document interactions, and stay updated on product knowledge to provide...

The Talent Room is seeking a Technical Support Agent to provide friendly first-line and core advanced support for internet connectivity issues, routers, VOIP, and related hardware. You will assist customers across channels and strive for first-call resolution. Responsibilities include troubleshooting using tools like ping and tracert, recording requests in...

SEIDOR Networks is seeking a First Level Support Engineer to join a growing team in Johannesburg. This role provides first-line technical support, addressing incidents within SLA targets and ensuring customer satisfaction.The position requires a mix of on-site and remote work, travel to client sites, and a proactive, customer-focused mindset with a drive to...

SEIDOR Networks is seeking a First Level Support Engineer to join a growing team in Johannesburg. This role provides first-line technical support, addressing incidents within SLA targets and ensuring customer satisfaction. The position requires a mix of on-site and remote work, travel to client sites, and a proactive, customer-focused mindset with a drive to...

Mimecast South Africa is seeking an Associate Technical Support Engineer to provide first-line technical support to customers using Mimecast products. You will respond to inquiries via phone and email, diagnose issues, and implement solutions using best practices. You will identify trends, escalate complex problems, and contribute to knowledge base...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line and core advanced support for customer internet connectivity, routers, and VOIP. You will handle inquiries via phone, WhatsApp, web chat, and email, aiming for first-call resolution and timely follow-ups.You will work in a daily call-center schedule, with rotating shifts...

Pinewood.AI in Cape Town is seeking a proactive First Line Application Support Consultant to join our South Africa-based support team. You’ll be the primary contact for software support queries, delivering a high-quality customer experience and ownership of issue resolution.The role focuses on learning, collaboration, and continuous improvement within a...

Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line and core advanced support for customer internet connectivity, routers, and VOIP. You will handle inquiries via phone, WhatsApp, web chat, and email, aiming for first-call resolution and timely follow-ups. You will work in a daily call-center schedule, with rotating shifts...

DeARX in Johannesburg seeks a 1st Line Application Support Analyst to investigate, diagnose and resolve application and data-related issues. You will use SQL extensively to interrogate databases, identify root causes and support incident resolution.The role requires strong analytical and communication skills, plus experience working with both technical and...

IntroductionWe are looking for a motivated and customer focused First Line IT Support Engineer to join our busy 24/7 IT Support Desk. You will be the first point of contact for users experiencing technical issues, providing professional and efficient support while ensuring that incidents and requests are properly logged, managed and resolved or escalated...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line and core advanced support for customer internet connectivity, routers, and VOIP. You will handle inquiries via phone, Whats App, web chat, and email, aiming for first-call resolution and timely follow-ups. You will work in a daily call-center schedule, with rotating shifts...

First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills /...

Responsibilities Your key performance areas will include, but are not be limited to: Ensure that all client-allocated SLA conditions are adhered to. Ensure support tickets are escalated timeously and meet SLA requirements. Document, communicate, and manage the workflow of all service and support requests logged. Provide professional telephonic and email...

Computacenter AG & Co. oHG in Cape Town seeks a First Line Analyst 1 to join the Service Desk, acting as the single point of contact for application and infrastructure issues and delivering first-line fixes where possible.The role involves working across channels, triaging incidents, following ITIL practices, and collaborating with teammates to improve...

A leading healthcare provider in Roodepoort seeks an experienced IT Support Technician to provide first line support on the Service Desk System. The role involves managing Service Desk calls, administering user accounts, and ensuring high-quality customer service. Applicants should possess relevant IT certifications and at least one year of technical support...