first line it support

In a rapidly evolving technology landscape, the ability to maintain seamless network operations and deliver prompt client support is critical to sustaining business growth. Our client, a leading provider of Business Environment Infrastructure and Business Technology solutions with over 35 years of proven success, is seeking a dynamic NOC Engineer to bolster...

Lesaka Technologies Inc. in Cape Town is seeking a skilled System Support Agent to provide first-level technical support to customers through various channels. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and experience in an IT service desk environment. This full-time position involves shift work in an...

Pinewood.AI in Cape Town is seeking a proactive First Line Application Support Consultant to be the initial contact for customer software queries, delivering fast, clear guidance and escalating when needed.You will log interactions in Zendesk, track KPIs, and work with the team to improve incident response. The role blends learning, collaboration, and a...

Netsurit in South Africa is seeking a Level 1 Desktop Engineer to support end-users with desktop hardware and software issues. You will troubleshoot, configure software, assist with hardware setups, and provide remote support to off-site users while maintaining clear communication and documentation. The role emphasizes user training and knowledge base...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line support and advanced troubleshooting for internet connectivity, routers, and VOIP, across in-person and multiple channels. You will handle tickets, monitor networks, assist field techs remotely, and participate in rotating shifts including weekends. Strong communication,...

SEIDOR Networks is seeking a First Level Support Engineer to join a growing team in Johannesburg. This role provides first-line technical support, addressing incidents within SLA targets and ensuring customer satisfaction. The position requires a mix of on-site and remote work, travel to client sites, and a proactive, customer-focused mindset with a drive to...

Netsurit in South Africa is seeking a Level 1 Desktop Engineer to support end-users with desktop hardware and software issues. You will troubleshoot, configure software, assist with hardware setups, and provide remote support to off-site users while maintaining clear communication and documentation. The role emphasizes user training and knowledge base...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line support and advanced troubleshooting for internet connectivity, routers, and VOIP, across in-person and multiple channels. You will handle tickets, monitor networks, assist field techs remotely, and participate in rotating shifts including weekends.Strong communication,...

The Talent Room is seeking a Technical Support Agent to deliver friendly first-line support and advanced troubleshooting for internet connectivity, routers, and VOIP, across in-person and multiple channels. You will handle tickets, monitor networks, assist field techs remotely, and participate in rotating shifts including weekends.Strong communication,...

SEIDOR Networks is seeking a First Level Support Engineer to join a growing team in Johannesburg. This role provides first-line technical support, addressing incidents within SLA targets and ensuring customer satisfaction.The position requires a mix of on-site and remote work, travel to client sites, and a proactive, customer-focused mindset with a drive to...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more...

Pinewood.AI in Cape Town is seeking a proactive First Line Application Support Consultant to join our South Africa-based support team. You’ll be the primary contact for software support queries, delivering a high-quality customer experience and ownership of issue resolution.The role focuses on learning, collaboration, and continuous improvement within a...

Anonymous in Cape Town is seeking a proactive Technical Support Agent to join our team. You will provide first-line technical assistance to clients and help diagnose and resolve hardware and software issues efficiently. The ideal candidate is technically adept, service-minded, and able to communicate clearly with users and colleagues to ensure quick issue...

Pinewood is seeking a proactive First Line Application Support Consultant in South Africa. You will be the initial contact for customer queries, delivering timely, clear assistance and logging all interactions in Zendesk. The role emphasizes ownership, ongoing learning, and collaboration across a global team. You’ll support Pinewood.AI platform users,...

Netsurit in South Africa is seeking a Level 1 Desktop Engineer to support end-users with desktop hardware and software issues. You will troubleshoot, configure software, assist with hardware setups, and provide remote support to off-site users while maintaining clear communication and documentation.The role emphasizes user training and knowledge base...

Responsibilities Your key performance areas will include, but are not be limited to: Ensure that all client-allocated SLA conditions are adhered to. Ensure support tickets are escalated timeously and meet SLA requirements. Document, communicate, and manage the workflow of all service and support requests logged. Provide professional telephonic and email...

Computacenter AG & Co. oHG in Cape Town seeks a First Line Analyst 1 to join the Service Desk, acting as the single point of contact for application and infrastructure issues and delivering first-line fixes where possible.The role involves working across channels, triaging incidents, following ITIL practices, and collaborating with teammates to improve...

Placements24 is seeking a diligent Helpdesk Support Analyst to join our IT department in Randburg, Gauteng. This role provides first-line technical support to employees, diagnosing and resolving hardware, software, and network issues to keep systems running smoothly.You will handle end-user requests via phone, email, and in person, log tickets, and escalate...

First Line Support Engineer Datacentrix is looking for a certified First Line Support Engineer with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills...