escalations

OverviewCloudbox is a global IT managed service provider with a specific focus on the financial services industry. We provide fully outsourced IT built around best of breed public cloud solutions, ensuring the security and uptime of our customer environments backed up by our fanatical 24x7 support. This is a dynamic and fast paced environment that needs...

Position Purpose:Deliver and enable excellence in all service moments to all stakeholders. Personalised clinical servicing through the Omni channel experience focusing on the overall care quality of interaction between our customers and the brand. Providing holistic care that is personalised and accessible, managing the care journey end to end. Committing to...

AfroCentric Group is seeking a healthcare professional to deliver personalised clinical care coordination across the patient journey. You will manage and validate authorisation requests, coordinate care journeys, and engage with members and providers to ensure high-quality service.The role focuses on holistic, accessible care delivery, adherence to scheme...

Step into the role of a Property Management Associate, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the...

Pivot Services in Sandton, Gauteng seeks a dedicated professional to resolve client complaints promptly and in line with policy and regulatory requirements. The role focuses on owning complaints, coordinating with stakeholders, and providing actionable insights to prevent future issues. Experience in the insurance sector and a background in managing client...

About the Role Our client, a rapidly expanding fintech company, is seeking an experienced and adept Customer Support Specialist with a specialization in handling Escalations . This role is based in Bloemfontein, Free State , and requires an individual who can manage complex customer issues with professionalism and efficiency. You will act as a critical...

About the Role The successful incumbent will be responsible for providing prompt and accurate resolution of client complaints according to policy, procedures, legislative / compliance requirements and within Service Level Agreements. Key Responsibilities INTERNAL PROCESS - Take ownership of all complaints received from clients and ensure they are...

Major Incident & Escalations Manager – NSC Global Join to apply for the Major Incident & Escalations Manager role at NSC Global. Key Competencies Autonomy – Perform day‑to‑day activities under routine supervision with major discretion in managing problem investigations or recurring events/incident(s) by providing solutions in coordination with...

Escalations Team Executive position available in Cape Town. Have you travelled or worked in the UK and have experience dealing with clients resolving issues when an online order has not arrived or arrived incorrectly? The Escalations Team Executive position is working for our International Client based at their Cape Town office in Pinelands. The...

Standard Bank Group, Johannesburg, seeks a professional to provide investigation, diagnosis and resolution on escalated service requests, queries and complaints from customers and business partners. You will work to meet turnaround times and uphold world-class operations standards, with focus on preserving client satisfaction and reducing risk to the...

AfroCentric Group is seeking a healthcare professional to deliver personalised clinical care coordination across the patient journey. You will manage and validate authorisation requests, coordinate care journeys, and engage with members and providers to ensure high-quality service.The role focuses on holistic, accessible care delivery, adherence to scheme...

DEPUTY DIRECTOR: FINANCIAL RISK AND ESCALATIONSReference Number : REFS/056963Directorate : Provincial Supply Chain ManagementNumber of Posts : 1Package : R932 292.00 per annum (all-inclusive package) consists of 70% or 75% basic salary and 30% flexible portion that may be structured in terms of the applicable rules.Requirements :A three-year tertiary...

ASSISTANT DIRECTOR: FINANCIAL RISK AND ESCALATION Reference Number : REFS/ Directorate : Provincial Supply Chain Management Number of Posts : 1 Package : R per annum (plus benefits) Requirements : A three-year tertiary qualification (NQF level 7) in Supply Chain Management/ Law/ Finance or Accounting. 3-5 years’ experience in the Financial and...

iStore, Africa’s largest Apple Premium Reseller and part of The Core Group, seeks an Escalation Support Administrator to join the Funded Channel Central Support team at Head Office. You will manage Telco system access and deliver reliable reporting across the funded channel operations.You will oversee national Telco user access, maintain compliance...

Gauteng Treasury in Johannesburg seeks a Deputy Director: Financial Risk and Escalations to lead pricing strategies and financial analysis within the Provincial Supply Chain Management Directorate. You will manage price adjustments, analyze contracts, and mitigate supply chain risks while coordinating with stakeholders. The role requires a three-year degree...

Placements24 is seeking a seasoned Customer Support Specialist with a focus on escalations for a Bloemfontein-based fintech client. You will investigate and resolve high-priority customer issues, coordinating with product, engineering, and operations to address root causes while documenting cases in the CRM. The role requires strong problem-solving, calm...

Exclusively Remote is looking for an Account Manager – Client Relations to serve as the primary contact for client escalations and to ensure high satisfaction, trust, and long-term retention. You will actively listen to client concerns, document issues, and own resolutions end-to-end while translating technical and operational details for internal teams....

Hours - East Coast US - 8am - 5pm Permanent in-country SA contract Fully remote Salary - R38,000 plus R2,000 benefits Duties and Responsibilities: Client Support & Escalation: Resolve escalated client issues and requests by phone, remote access, or onsite support as assigned. Troubleshoot network connectivity, wireless, firewall, Microsoft 365, server,...

Exclusively Remote is looking for an Account Manager – Client Relations to serve as the primary contact for client escalations and to ensure high satisfaction, trust, and long-term retention. You will actively listen to client concerns, document issues, and own resolutions end-to-end while translating technical and operational details for internal...

Hours - East Coast US - 8am - 5pmPermanent in-country SA contractFully remoteSalary - R38,000 plus R2,000 benefitsDuties and Responsibilities:Client Support & Escalation:Resolve escalated client issues and requests by phone, remote access, or onsite support as assigned.Troubleshoot network connectivity, wireless, firewall, Microsoft 365, server, application,...