erlang

Our client in the BPO sector is urgently looking for Workforce Manager:RequirementsCandidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to ensure...

A professional services company specializing in Capital Markets Technology is seeking an innovative and take‑charge Software Engineer: Technical Lead to join their team. You will be responsible for leading the technical vision and development of their platform, driving technical excellence, and mentoring a team of skilled...

ey Responsibilities - Establish and lead the Inbound Operations Centre as a centralised function, including governance, operating procedures, structures, and performance frameworks. - Design and implement a single inbound operating model across voice, digital, and omnichannel customer engagement platforms. - Drive service delivery excellence through...

A FinTech firm specializing in a cutting‑edge Software‑as‑a‑Service (SaaS) platform is seeking a Technical Team Lead to join their FinMio product team. You’ll be a pivotal player in driving their technical vision, leading a small team of engineers (internal and outsourced), and actively contributing to the entire software development...

Role Purpose Drive the end-to-end workforce planning, capacity management, and performance analytics for omnichannel Contact Centre and Back-Office functions within a large medical scheme administration business. The role ensures accurate forecasting, optimal scheduling, real-time performance management, and decision-grade reporting to meet service levels,...

Role Purpose Drive the end-to-end workforce planning, capacity management, and performance analytics for omnichannel Contact Centre and Back-Office functions within a large medical scheme administration business. The role ensures accurate forecasting, optimal scheduling, real-time performance management, and decision-grade reporting to meet service levels,...

IntroductionThe Head Manager is accountable for converting inbound from a residual, accidental activity into a designed and deliberate collections channel: replacing eight independent voice entry points and three dialler routing regimes with one orchestrated front door, recovering the inbound contact that currently never reaches a collector, and running the...

IntroductionThe Erlang Developer is responsible for designing, building, and maintaining high-throughput, low-latency, and fault-tolerant distributed systems. Operating at the heart of enterprise backend communications, real-time messaging, and high-concurrency event platforms, this professional acts as a key technical contributor who engineers resilient...

Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Key purpose:As a Senior Data Engineer, you'll have the opportunity to work with our datacenter team on building and maintaining an operational data pipeline. You will be responsible for creating, testing, debugging and documenting infrastructure components as well as managing its performance. You should have experience in writing python code that...

Key purpose:As a Cloud Data Engineer, you will be responsible for building and maintaining data solutions in the cloud. You'll work with teams across different disciplines to implement new technology and build new systems that support our business goals. You will use your technical expertise as well as your creativity to think through problems...

A South African company that offers a financial wellness platform to employers, providing a range of services to employees is seeking a skilled and passionate Full-Stack Developer to join their team and help them build robust, scalable, and real-time web applications.Responsibilities: Design, develop, and maintain high-performance web applications using...

Main PurposeThe Solution Architect (Cloud) will be responsible for planning, maintaining and designing cloud solutions. He/she will have to translate business requirements into proposed architectural solutions across business units and business processes. Responsible for formulating the future cloud state architecture for a particular initiative and for...