delivery services manager

What you will be doing: The Service Delivery Manager (SDM) acts as the strategic partner and central governance authority between the client and our internal operations. You will manage the overall operations program scope, ensuring continuous alignment with strategic business objectives while overseeing the end-to-end customer journey—from action tracking...

IT Service Owner Group Information Technology | Claremont & Paarl Office Lona Group is seeking an experienced IT Service Owner to oversee the delivery of our shared technology services across the business. This role is ideal for a candidate who can introduce structure and discipline to a complex, multi-site operation, foster strong working relationships...

IT Service Owner Group Information Technology | Claremont & Paarl Office Lona Group is seeking an experienced IT Service Owner to oversee the delivery of our shared technology services across the business. This role is ideal for a candidate who can introduce structure and discipline to a complex, multi-site operation, foster strong working relationships...

What you will be doing:Strategic Leadership & GovernanceOperational Strategy: Lead service delivery strategy to ensure key metric attainment, driving revenue and profitability.Governance Oversight: Coordinate formal governance meetings, Quarterly Business Reviews (QBRs), and executive reviews to maintain account health and transparency.Performance...

Service Delivery Lead Schedule: 8:00 AM - 5:00 PM PST (Full-time) Location: South Africa Compensation: $2500/month About Inside Out Inside Out is a premium headhunting concierge for U.S. founders looking to hire elite virtual talent. We source, vet, and deliver top‑tier VAs from the Philippines, Latin America, Egypt, and South Africa. Clients pay only when...

Are you a strong service delivery professional with a passion for vendor management, operational excellence and telecoms performance? Join our team as a Service Delivery Manager in Plattekloof, where you’ll oversee end-to-end service delivery across the country, ensuring high performance from third-party suppliers and a seamless experience for channel...

IT Service Owner Group Information Technology | Claremont & Paarl Office Lona Group is seeking an experienced IT Service Owner to oversee the delivery of our shared technology services across the business. This role is ideal for a candidate who can introduce structure and discipline to a complex, multi-site operation, foster strong working relationships...

A Bachelors degree or National Diploma or equivalent qualification in ICT. ITIL certificate Provide advice and guidance on service delivery matters and improvements Ensure the alignment of service delivery strategy with the overall City ICT strategy Manage the implementation of ITIL processes to focus on service delivery improvements Manage the multi-level...

Job Responsibilities Identify problems requiring analyses, work with IT management and support teams on the root causes, following industry standards to develop improvement plans. Advise management and support leads on corrective actions to prevent reoccurrence of problems. Drive Quality, Develop Processes and Manage SLAs Present updated processes and...

IT Service Delivery Manager - 12 Month Contract Minimum Requirements: Matric (Grade 12)Professionally qualified and experienced specialists / middle management Responsibilities: Oversee the delivery of outsourced infrastructure services to the SLAProvide world class technology user experienceEnsure correct processes are in placeEnsure escalation...

IT Service Delivery Manager ​​​​​​Essential Functions Client Portfolio Management - End of End owner of key accounts from IT Service delivery perspective IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Participate in ongoing Service Delivery Reviews...

Reference: CTE028553-CHJ-2Be the front runner in engaging with clients and building long-lasting relationships that are critical to the company’s continued growth, while working alongside industry experts on high-end facilities and expanding your technical expertise.Duties & ResponsibilitiesJob Description: Interact with clients at various levels Focus on...

IntroductionThe Service Delivery Manager (SDM) acts as the strategic partner and central governance authority between the client and our internal operations. You will manage the overall operations program scope, ensuring continuous alignment with strategic business objectives while overseeing the end-to-end customer journey—from action tracking and risk...

Job Overview: We are seeking a results-driven Service Delivery Manager with 5-9 years of experience to oversee and optimize service delivery across our client portfolio. You will ensure high-quality service performance, build strong relationships with stakeholders, manage escalations, and drive continuous improvement in service management processes. Key...

IntroductionWe are assisting our client who is in the aviation space in their recruiting for a Service Delivery manager Duties & ResponsibilitiesPosition- Service Delivery Manager –(aviation) Work outputs •              Build and maintain strong relationships with customers and channel partners. •              Resolve complex...

IT Service Owner Group Information Technology | Claremont & Paarl Office Lona Group is seeking an experienced IT Service Owner to oversee the delivery of our shared technology services across the business. This role is ideal for a candidate who can introduce structure and discipline to a complex, multi-site operation, foster strong working relationships...

Are you a strong service delivery professional with a passion for vendor management, operational excellence and telecoms performance? Join our team as a Service Delivery Manager in Plattekloof or Tshwane, where you’ll oversee end-to-end service delivery across the country, ensuring high performance from third-party suppliers and a seamless experience for...

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

Key purpose: The Service Delivery Manager is equally responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations that are deemed necessary to the client. These obligations may reflect operational, commercial and legal obligations. As the Service...

Minimum Requirements: Certificate in Logistics / Supply Chain or equivalent experience7-10 years experience in a similar rolePharmaceutical Knowledge (advantageous)Good Knowledge on GWDP (Good Distribution and Wholesale Practices)Health and Safety (OSH Act)Good understanding of SAPC and SAHPRA GuidelinesERP SystemWMS SystemAdvanced MS office (Word, Excel...