delivery services manager

IntroductionWe assist companies in South Africa and the UK, primarily within the research and investment process. We provide a powerful toolkit that allows our clients to build customized solutions and models based on their unique data requirements. We rely on a dynamic team of skilled Data Engineers to assist clients from both a support and project...

Invenco by GVR in Johannesburg is seeking a Service Delivery Supervisor to lead daily service operations across our Managed Services centre. You will manage escalations, coach teams, and drive performance to meet service commitments.Reporting to the Managed Services Manager - Media & Application Support, you will use Power BI and Excel to produce insights,...

Duties and Responsibilities:Managing the IT-related infrastructure and service delivery processes.Ensuring efficient, effective delivery of services to clients.Overseeing and ensuring compliance with service level agreements (SLAs).Negotiating and agreeing OLAs and SLAs with customers. Ensuring that agreed targets are aligned with SLA targets.Key...

A Bachelors degree or National Diploma or equivalent qualification in ICT.ITIL certificateProvide advice and guidance on service delivery matters and improvementsEnsure the alignment of service delivery strategy with the overall City ICT strategyManage the implementation of ITIL processes to focus on service delivery improvementsManage the multi-level...

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

Job ResponsibilitiesIdentify problems requiring analyses, work with IT management and support teams on the root causes, following industry standards to develop improvement plans.Advise management and support leads on corrective actions to prevent reoccurrence of problems.Drive Quality, Develop Processes and Manage SLAsPresent updated processes and procedures...

Overview This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication. Have the ability to provide comprehensive status reporting to the customer and NSC Global leadership...

Certificate in Logistics / Supply Chain or equivalent experience7-10 years experience in a similar rolePharmaceutical Knowledge (advantageous)Good Knowledge on GWDP (Good Distribution and Wholesale Practices)Health and Safety (OSH Act)Good understanding of SAPC and SAHPRA GuidelinesERP SystemWMS SystemAdvanced MS office (Word, Excel and PowerPoint)Must have...

About the RoleOur client, a dynamic IT services and consulting firm, is seeking a proactive and experienced Service Delivery Manager to join their team, with the option for this role to be fully remote. The Service Delivery Manager will be responsible for ensuring the efficient and effective delivery of IT services to clients, managing service level...

Service Delivery ManagerPosition OverviewWe are looking for a Service Delivery Manager to join our team in Cape Town.In this will, you will be trusted to manage the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered, working with internal account management team. Your expertise in this field will...

Duties and ResponsibilitiesManaging the IT-related infrastructure and service delivery processes.Ensuring efficient, effective delivery of services to clients.Overseeing and ensuring compliance with service level agreements (SLAs).Negotiating and agreeing OLAs and SLAs with customers.Ensuring that agreed targets are aligned with SLA targets.Key...

Johannesburg Full-time Closes 31 October 2026 About the Role This role focuses on managing client relationships, coordinating service delivery activities, overseeing SLAs, Reporting and ensuring that contracted services are delivered efficiently, on time, and in line with agreed standards. What You'll Bring Strong understanding of ICT infrastructure,...

The Services Delivery Manager leads the support function that handles tickets and queries from Pedros Stores, franchise partners, and Head Office, with a primary focus on POS and the technology solutions that connect to it, and manages the Database Administration team. This role sets and meets service levels, coordinates escalations with internal teams and...

Service Delivery Lead Schedule: 8:00 AM - 5:00 PM PST (Full-time) Location: South Africa Compensation: $2500/month About Inside Out Inside Out is a premium headhunting concierge for U.S. founders looking to hire elite virtual talent. We source, vet, and deliver top‑tier VAs from the Philippines, Latin America, Egypt, and South Africa. Clients pay only when...

What being part of the Sigma Family means for you Service Delivery Manager 📍 Paarl – Office Based Lead. Inspire. Deliver Results. This is an exciting opportunity for a Service Delivery Manager who would be responsible for leading the performance and development of Team Managers and their teams. Ensuring operational excellence, high staff engagement,...

Duties and Responsibilities: Managing the IT-related infrastructure and service delivery processes. Ensuring efficient, effective delivery of services to clients. Overseeing and ensuring compliance with service level agreements (SLAs). Negotiating and agreeing OLAs and SLAs with customers. Ensuring that agreed targets are aligned with SLA targets. Key...

Service Delivery Lead Schedule: 8:00 AM - 5:00 PM PST (Full-time) Location: South Africa Compensation: $2500/month About Inside Out Inside Out is a premium headhunting concierge for U.S. founders looking to hire elite virtual talent. We source, vet, and deliver top‑tier VAs from the Philippines, Latin America, Egypt, and South Africa. Clients pay...

Service Delivery Lead Schedule: 8:00 AM - 5:00 PM PST (Full-time) Location: South Africa Compensation: $2500/month About Inside Out Inside Out is a premium headhunting concierge for U. S. founders looking to hire elite virtual talent. We source, vet, and deliver top‑tier VAs from the Philippines, Latin America, Egypt, and South Africa. Clients pay...

Duties and ResponsibilitiesManaging the IT-related infrastructure and service delivery processes.Ensuring efficient, effective delivery of services to clients.Overseeing and ensuring compliance with service level agreements (SLAs).Negotiating and agreeing OLAs and SLAs with customers.Ensuring that agreed targets are aligned with SLA targets.Key...

Job ResponsibilitiesIdentify problems requiring analyses, work with IT management and support teams on the root causes, following industry standards to develop improvement plans.Advise management and support leads on corrective actions to prevent reoccurrence of problems.Drive Quality, Develop Processes and Manage SLAsPresent updated processes and procedures...