Jobs: cx improvement associate

CX Associate Are you ready to take the next step in your career? What you will be doing; The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. 1. Training Delivers induction, product, systems, and customer experience training to agents...

**Are you ready to take the next step in your career?** What you will be doing; The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. - 1. Training - Delivers induction, product, systems, and customer experience training to agents - Deliver...

**Job Classification** - Job Family- Marketing, Communication and Research- Career Stream- Market Research and Customer Insights- Leadership Pipeline- Manage Self: Professional (MSP)- FAIS Affected**Job Purpose** - Design customer and end-user-centred experiences for all relevant products, services and channels, to deliver value to our customers and...

**Job Requisition Details** - REQ#127971- - Hybrid- Location: Johannesburg, Gauteng- Closing Date: 18 August 2023- Talent Acquisition: Bongiwe Mchunu- Job Family- Information Technology - Career Stream- IT Application Development- Leadership Pipeline- Manager of Self**Job Purpose** - To manage (end to end) the strategy; planning; organising; negotiating;...

Altron Bytes Systems Integration’s job vacancy, Career and Recruitment Job title : CX Onsite Engineer – Cape Town jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 08, 2024 Quick Recommended LinksJobs by Location Job by industries Job Description The CX Engineer is responsible for the configuration, implementation, operation, and...

Altron Bytes Systems Integration’s job vacancy, Career and Recruitment Job title : CX Onsite Engineer – Cape Town jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 08, 2024 Quick Recommended LinksJobs by Location Job by industries Job Description The CX Engineer is responsible for the configuration, implementation, operation, and...

Altron Bytes Systems Integration's job vacancy, Career and RecruitmentJob title : CX Onsite Engineer – Cape Town jobs in GautengJob Location : Gauteng, JohannesburgDeadline : May 08, 2024Quick Recommended LinksJobs by LocationJob by industries Job DescriptionThe CX Engineer is responsible for the configuration, implementation, operation, and upgrading of...

**Join Our Tribe** Are you passionate about leveraging data to drive results and enhance customer interactions? Are you skilled in managing dialler systems and optimising data & dialler performance? If so, we have an exciting opportunity for you Join our dynamic and fast-paced team as a Data and Dialler Professional in the **CX Interglobal Group** of...

DESCRIPTIONAmazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Senior Program Manager, Customer Experience (CX) to join our South Africa Customer Service team. The Senior Program Manager, CX will be responsible for defining and...

DESCRIPTIONAmazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a CS Specialist, Customer Experience (CX) to join our South Africa Customer Service team, who will play a key supporting role in the delivery of our CX roadmap.The CS...

Client Experience Specialist (Journey Design / Voice of Client / Finance) - Stellenbosch **Reference Number**: KMJA01 **Responsibilities**: The job holder would be required to operate within the rules of the following regulatory and industry bodies: Advertising Standards Authority, South African Reserve Bank (SARB), Financial Services Board (FSB), Banking...

**Governance** Define a governance programme and mechanisms in order to track and measure adherence thereto Implement and maintain the governance framework at a MTN portfolio level Maintain the reporting framework and define governance roles and responsibilities (including establishing business stakeholders a information and process holders) Set up...

**Role Profile and Person Specification** **Primary Objectives and**: The QA Manager is responsible for setting quality standards, policies, and procedures that ensure customer service excellence. Their role involves making critical decisions on the implementation of quality monitoring tools, training programs, and improvement initiatives. They also oversee...

THINK is a non-profit organization dedicated to improving the lives of those vulnerable populations worldwide. As a health delivery and research organisation, THINK engages with the local community, government consortia, and international funders to provide care and carry out cutting-edge clinical research that has already contributed to changing treatment...

Location: Johannesburg Compensation: R80,000 - R120,000 Reporting to: Chief Operating Officer **About our Client**: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology **Responsibilities**: Your work will directly contribute...

Capita’s job vacancy, Career and Recruitment Job title : Head of Continuous Improvement jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 08, 2024 Quick Recommended LinksJobs by Location Job by industries Job Description: Head of Continuous Improvement Improvement culture across the entire organisation. Working with colleagues...

Capita’s job vacancy, Career and Recruitment Job title : Head of Continuous Improvement jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 08, 2024 Quick Recommended LinksJobs by Location Job by industries Job Description: Head of Continuous Improvement Improvement culture across the entire organisation. Working with colleagues...

Description You as a Technical Support Engineer – ETRM will be part of Hitachi Energy business based in Modderfontein, South Africa. Collaborating with our customers to build the relationships, teamwork and trust that enables the delivery of valuable solutions and superior customer services, and the customer is our highest priority. The Technical Support...

Description You as a Technical Support Engineer – ETRM will be part of Hitachi Energy business based in Modderfontein, South Africa. Collaborating with our customers to build the relationships, teamwork and trust that enables the delivery of valuable solutions and superior customer services, and the customer is our highest priority. The Technical Support...

**Overview**:The Workforce Director plays a pivotal role in overseeing the strategic direction, planning and execution of workforce management initiatives. Responsible for optimizing staffing levels, forecasting resource requirements, and implementing strategies to maximize operational efficiency and employee productivity. The Workforce Director collaborates...