customer experience

INTRODUCTION The customer experience consultant will play an integral role in ensuring a consistent, high-quality customer experience across six stores operated by jump street investments nationwide. The role focuses on improving customer satisfaction, driving store revenue growth, optimizing birthday party packages, managing promotions, conducting store...

Key ResponsibilitiesAnswering incoming customer calls and acting as the first point of contact for support enquiries while delivering an exceptional customer experience.Building rapport with customers and ensuring every interaction is handled professionally and efficiently.Logging faults accurately on the company's CRM/ticketing system and gathering detailed...

Cape Town, South Africa | Posted on 08/06/2026 About the Role We’re looking for a Customer Experience Agent to join our fast‑growing team at Pargo, where we’re redefining e‑commerce delivery across Southern Africa. As part of the Customer Experience team, you’ll be on the frontline of customer interactions, ensuring that every touchpoint leaves our...

About the RoleOur client is actively recruiting for a friendly and efficient Customer Experience Associate to join their remote team, servicing clients from Mahikeng . This role is dedicated to ensuring every customer interaction is positive, helpful, and memorable. You will be responsible for assisting customers with inquiries, providing support, and...

Calling all Customer Experience Seasoned professionals to apply!Are you a customer-centric leader passionate about driving exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial Bank as they embark on their journey into the vibrant Namibian market! This is an excellent opportunity for Namibian...

Role: Head of Customer Experience Category: Insurance Location: Gauteng Salary: Market-related Our client is a leading, reputable financial services and investment firm dedicated to delivering sustainable wealth management and investment solutions. With a deeply rooted commitment to innovation and excellence, they are looking to appoint a visionary leader to...

Role: Head of Customer Experience Category: Insurance Location: Gauteng Salary: Market-related Our client is a leading, reputable financial services and investment firm dedicated to delivering sustainable wealth management and investment solutions. With a deeply rooted commitment to innovation and excellence, they are looking to appoint a visionary leader...

MyRunway is seeking a Customer Service Assistant in Cape Town to champion the customer experience across email and phone. This role involves solving problems creatively, handling refunds and returns, and keeping records tidy, with a focus on accuracy and professional communication. You’ll thrive if you enjoy admin work, can juggle tasks, and stay calm...

About the job Customer Experience Manager Customer Experience Manager The role: We are a proudly South African investment company focusing on Technology, Media, Telecommunications, and Financial Services. Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills, to move our company from...

About the job Customer Experience Manager Customer Experience Manager Key Responsibilities: Gather and leverage customer analytics and market insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experience Prioritize initiatives, develop and lead...

Kabstrading Co in Durban is seeking a customer service professional to respond promptly to client needs, solicit feedback to improve service, and assist with requests for service and help. This role emphasizes confidentiality, active listening, clear communication, and the ability to multitask by documenting information while interacting with customers, with...

About the Role Our client is seeking an enthusiastic and customer-centric Customer Experience Champion to elevate the shopping experience for their clients, working remotely with a focus on supporting their operations in Mahikeng . This role is dedicated to ensuring every customer interaction is positive, memorable, and aligned with the brand's commitment to...

About the job Customer Experience Leader A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. The purpose this role is to deliver all operational and commercial performance metrics...

About the Role Our client seeks a vibrant and customer-focused Customer Experience Associate to join their growing team in Richards Bay, KwaZulu-Natal. This role is pivotal in creating positive interactions and ensuring every customer receives outstanding service. You will handle a variety of customer queries, provide support, and act as a brand ambassador,...

About the Role Our client seeks a dedicated Customer Experience Representative to enhance customer satisfaction within their hybrid work environment in Pretoria . You will be responsible for managing customer interactions, resolving inquiries, and ensuring a seamless and positive experience across all touchpoints. This role is crucial for building and...

Are you passionate about creating seamless customer experiences, driving conversion performance, and leading high-performing teams? Super Group, the global company behind Betway and Jackpot City , is looking for an experienced CX Player Journey Team Lead to help shape how customers engage with our brands from their very first interaction. This is a...

At MVIA we believe in delivering excellence and driving growth together. Location: Southern Suburbs, Cape Town MVIA is seeking an accomplished and execution-focused Head of Customer Experience to lead and optimise the Group’s end-to-end operational environment across insurance and non-insurance value-added products. This senior leadership role is...

Tracker requires the services of a talented Head of Customer Experience who will be responsible for overseeing the strategy, planning, and execution of Tracker’s customer experience objectives. This role is pivotal in shaping the end-to-end journey for both existing and prospective customers.Working closely with various business leaders, the incumbent will...

Calling all Customer Experience Seasoned professionals to apply! Are you a customer-centric leader passionate about driving exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial Bank as they embark on their journey into the vibrant Namibian market! This is an excellent opportunity for Namibian...

Role: Head of Customer ExperienceCategory: InsuranceLocation: GautengSalary: Market-relatedOur client is a leading, reputable financial services and investment firm dedicated to delivering sustainable wealth management and investment solutions. With a deeply rooted commitment to innovation and excellence, they are looking to appoint a visionary leader to...