capgemini

WNS, part of Capgemini, seeks a Process & Transition Analyst to drive transformation with frontline teams and senior leaders. You will uncover insights, streamline processes and turn challenges into opportunities within the Business Process Excellence and Transformation Team.You will communicate updates, deliver timely results, and maintain stakeholder...

WNS, part of Capgemini, is seeking an Employee Engagement Officer to design and execute initiatives that boost employee experience and retention within a fast-paced BPO environment in Cape Town.You will partner with Operations, HR and Training to translate feedback into targeted programs, run listening sessions, town halls, recognition activities, ERGs, and...

WNS, part of Capgemini, is a global AI-powered leader in intelligent operations and transformation. Join a dynamic airline support team in Cape Town, providing friendly, first-class service to passengers and travel partners.You will handle inbound calls, assist with bookings, changes and queries, and contribute to a positive customer journey in a fast-paced...

WNS, part of Capgemini, seeks a Process & Transition Analyst to drive transformation with frontline teams and senior leaders. You will uncover insights, streamline processes and turn challenges into opportunities within the Business Process Excellence and Transformation Team. You will communicate updates, deliver timely results, and maintain stakeholder...

WNS, part of Capgemini, is a global AI-powered leader in intelligent operations and transformation. Join a dynamic airline support team in Cape Town, providing friendly, first-class service to passengers and travel partners. You will handle inbound calls, assist with bookings, changes and queries, and contribute to a positive customer journey in a...

WNS, part of Capgemini, is seeking a facilities maintenance technician to join our team in Cape Town. You will perform general maintenance on walls, ceilings, floors, doors, windows and furniture, conduct inspections, and address plumbing and minor electrical issues as part of daily operations. The role requires 1–2 years in building maintenance, a Red...

WNS in Cape Town, part of Capgemini, is seeking a Team Leader to manage a night-shift group of Customer Service Advisors. You will coach performance, drive KPI attainment, and create a positive, high-energy environment where colleagues feel valued.You'll lead by example, work closely with stakeholders, and promote accountability while maintaining service...

WNS, part of Capgemini, is seeking a facilities maintenance technician to join our team in Cape Town. You will perform general maintenance on walls, ceilings, floors, doors, windows and furniture, conduct inspections, and address plumbing and minor electrical issues as part of daily operations. The role requires 1–2 years in building maintenance, a Red...

WNS, part of Capgemini, is seeking a detail-oriented data and operations analyst to monitor agent queues and generate performance reports. You will collect, analyze and report data, track ad-hoc client/vendor changes, and help ensure adherence to schedules with proactive rosters. The role requires strong communication, familiarity with contact center KPIs...

WNS in Cape Town, part of Capgemini, is seeking a Team Leader to manage a night-shift group of Customer Service Advisors. You will coach performance, drive KPI attainment, and create a positive, high-energy environment where colleagues feel valued. You'll lead by example, work closely with stakeholders, and promote accountability while maintaining service...

WNS Global Services, part of Capgemini, is an agentic AI-powered leader in intelligent operations, serving 700+ clients across industries. The team in Cape Town monitors agent queues, analyzes data for reporting and ensures adherence to schedules to boost operational efficiency. The role focuses on collecting historical data, tracking metrics like...

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across multiple industries. We design human-led solutions that deliver sustainable outcomes and measurable impact. The role collaborates with Ops/Training Leads to determine training needs, conducts both virtual and in-person...

WNS, part of Capgemini, is seeking a Senior Group Manager to lead our contact centre operations in the Newlands area of Cape Town, with a night shift focus. You will drive client outcomes, profitability and high customer experience while developing leaders and managing large, multi-client programmes. Ideal candidate will demonstrate significant contact...

WNS, part of Capgemini, is seeking a detail-oriented data and operations analyst to monitor agent queues and generate performance reports. You will collect, analyze and report data, track ad-hoc client/vendor changes, and help ensure adherence to schedules with proactive rosters. The role requires strong communication, familiarity with contact center KPIs...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS' core differentiator -...

WNS, part of Capgemini, is seeking an HR Generalist in Durban to support recruitment, onboarding and employee engagement across multiple client domains. The role emphasizes effective collaboration with Operations, HR Shared Services and leadership to sustain high performance and positive morale.Requirements include Matric, proven HR Generalist experience...

WNS, part of Capgemini, is seeking an HR Generalist in Durban to support recruitment, onboarding and employee engagement across multiple client domains. The role emphasizes effective collaboration with Operations, HR Shared Services and leadership to sustain high performance and positive morale. Requirements include Matric, proven HR Generalist experience...

WNS, part of Capgemini, is seeking a Lead Associate: Quality to join its client services team in Cape Town. You will apply analytical thinking, coaching, and process knowledge to uphold customer care standards and drive improvements. The role emphasizes MS Word/Excel proficiency, presentation skills, and the ability to master new applications, with a...

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator...

WNS, part of Capgemini, is seeking a Lead Associate: Quality to join its client services team in Cape Town. You will apply analytical thinking, coaching, and process knowledge to uphold customer care standards and drive improvements.The role emphasizes MS Word/Excel proficiency, presentation skills, and the ability to master new applications, with a strong...