capability bpo

Responsibilities: Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...

Responsibilities Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...

Sales Recruiter | BPO / Contact Centre 📍 Cape Town We are seeking an experienced Sales Recruiter to join our Talent Acquisition team and take ownership of the end-to-end recruitment of sales talent within a dynamic BPO and Contact Centre environment. This is a specialist recruitment role requiring a proven track record of identifying, assessing, and...

The Development Specialist will be responsible for delivering effective new-hire classroom training, providing structured Nesting Support and coaching employees as they transition into the operational environment. The role focuses on knowledge transfer, skills development and ensuring new hires are equipped to meet operational and performance expectations...

The Development Specialist will be responsible for delivering effective new-hire classroom training, providing structured Nesting Support and coaching employees as they transition into the operational environment. The role focuses on knowledge transfer, skills development and ensuring new hires are equipped to meet operational and performance expectations...

Isilumko Staffing in South Africa seeks a Transition Manager to lead global transitions across client engagements. You will own end-to-end transition programs, drive process improvements, and build capabilities within the Transitions function. Candidates should have 10+ years in BPO, 3+ in Transitions, and program management experience on small to medium...

Company Description IntelliBPO is a business process outsourcing partner focused on building strong, long-term relationships with clients through tailored support and service. The company emphasizes understanding each client’s operations, needs, and pressure points to design customized outsourcing solutions. IntelliBPO delivers customer care, digital...

We are seeking an experienced and strategic Learning & Development Manager to lead the design, implementation, and continuous improvement of our organisational learning and capability development strategy.This role is responsible for driving workforce capability, leadership development, compliance training, and operational readiness across the business. The...

IntroductionOur Client is an established Business Process Outsourcing  Western Cape and Gauteng. They are seeking an ambitious, commercially minded leader to take an established business into its next phase of growth. This is an opportunity for an entrepreneurial thinker who takes ownership, identifies opportunities and turns ideas into measurable...

Company Description IntelBPO is an outsourcing partner focused on building strong, relationship-driven collaborations with its clients. The company tailors its services to each client’s operations, needs, and pressure points, rather than using a one-size-fits-all approach. IntelBPO delivers customer care, digital customer experience, and technology...

We are seeking an experienced and strategic Learning & Development Manager to lead the design, implementation, and continuous improvement of our organisational learning and capability development strategy.This role is responsible for driving workforce capability, leadership development, compliance training, and operational readiness across the business. The...

The Development Specialist will be responsible for delivering effective new-hire classroom training, providing structured Nesting Support and coaching employees as they transition into the operational environment. The role focuses on knowledge transfer, skills development and ensuring new hires are equipped to meet operational and performance expectations...

A leading BPO firm in Johannesburg is seeking a skilled Campaign Manager to oversee outbound sales campaigns. The role involves developing strategies, leading a team, and optimizing campaign performance to drive revenue growth. Ideal candidates should have over 5 years of experience in outbound sales within the BPO industry, excellent leadership...

Redial BPO is seeking a proactive Facilities Manager to oversee maintenance, safety, and efficiency of the office environment in Roodepoort. The role requires hands-on repair capability and strong vendor management to keep the workspace functional and compliant.Responsibilities include preventative maintenance, budget monitoring, and safety inspections. The...

A leading call center company in Sandton is seeking an Insurance Sales Team Leader to manage and lead a team of insurance sales agents. The role involves driving team performance to achieve sales targets, ensuring compliance with regulatory frameworks, and providing coaching to develop agent capabilities. Candidates should have at least 2 years of experience...

MCI Careers is seeking an AI/ML Engineer to design, develop, and deploy scalable machine learning solutions that drive business value. You will collaborate with data scientists, software engineers, and product teams to deliver robust AI capabilities and predictive analytics across multiple industries. The role emphasizes feature engineering, model...

iContact BPO is seeking an experienced and results-driven Customer Service Operations Manager to lead, manage, and optimise our customer service operations. The ideal candidate will have a strong background in contact centre operations, proven leadership capabilities, and a passion for driving operational efficiency, service excellence, and exceptional...

TP group in Cape Town is seeking a capable supervisor to lead and develop a dynamic team, driving performance and quality to meet campaign objectives. You will ensure adherence to standards while coaching agents and optimizing processes.Candidates should have proven team management experience in a BPO, Matric or equivalent, and be open to US-shift hours. You...

Reporting To: Chief Operating Officer and Chief Executive Officer Type: Full-Time Hours: EST based| AMERICAN HOURS Company Overview Intelli BPO is a premier Business Process Outsourcing (BPO) provider based in South Africa, focused on delivering flexible, cost-effective, and uninterrupted omnichannel customer experience solutions to leading global...

Transition Manager: Basic Function The incumbent will be responsible for leading Transitions anywhere from across the global footprint. The candidate should have an in-depth knowledge of business process Transitions. The incumbent will be responsible in ensuring that the process Transitions are successfully implemented. In addition to enabling seamless...