capability bpo

Job Description: Head of Operations - BPO Location: Cape Town, South Africa Employment Type: Fulltime Salary: R 70,000 - R 120,000 per month (Depending on your years experience and current salary)    Job Responsibilities: Engage with clients to review performance and formulate service improvement plans while addressing operational issues. Forecast and...

Responsibilities: Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...

Responsibilities:Plan, facilitate, and deliver ongoing process training in an international BPO environment.Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...

Job Description: Continuous Improvement Manager (BPO)   Job Type Employment Type: Full-Time Job Location City: Cape Town Country: South Africa   Experience Requirements Minimum Experience: 2-3 Years   Job Purpose The Continuous Improvement Manager will assess, monitor, and drive sustainable changes that enhance performance across client operations in an...

We are seeking an experienced and strategic Learning & Development Manager to lead the design, implementation, and continuous improvement of our organisational learning and capability development strategy. This role is responsible for driving workforce capability, leadership development, compliance training, and operational readiness across the business....

DescriptionThis isn't a standard SDR job. It's an invitation.An invitation to stop reading scripts and start building a real career in sales.We're a specialist sales agency helping IT Managed Service Providers (MSPs) grow through genuine, high-quality conversations. We're looking for someone with the potential to become exceptional—not just someone who can...

We are seeking an experienced and strategic Learning & Development Manager to lead the design, implementation, and continuous improvement of our organisational learning and capability development strategy. This role is responsible for driving workforce capability, leadership development, compliance training, and operational readiness across the business....

Transition Manager:Basic FunctionThe incumbent will be responsible for leading Transitions anywhere from across the global footprint. The candidate should have an in-depth knowledge of business process Transitions.The incumbent will be responsible in ensuring that the process Transitions are successfully implemented. In addition to enabling seamless...

We are seeking an experienced and strategic Learning & Development Manager to lead the design, implementation, and continuous improvement of our organisational learning and capability development strategy.This role is responsible for driving workforce capability, leadership development, compliance training, and operational readiness across the business. The...

Foundever invites applications for a Team Manager - FP&A (IC) in Cape Town. This role delivers financial planning, forecasting, reporting and analytical support within a fast-paced BPO environment supporting UK and US time zones.Although at Team Manager level, it operates as an individual contributor with strong commercial acumen and stakeholder capability....

IntroductionThe Dialler Manager is responsible for the overall management, optimization, performance, and governance of the outbound dialler environment across iSON Xperiences’ BPO campaigns. The role is accountable for ensuring that dialler strategies, campaign configurations, lead utilisation, agent availability, contactability, pacing and system...

This Chief Operating Officer (COO) directs, administers and coordinates the internal activities of the Company in accordance with policies, goals and objectives established by the Chief Executive Officer (CEO) and Board of Directors. The Company has in excess of 650 employees and aims to grow to 1 300 employees in the next four years. This COO will-...

**Recruiter:** HR Genie **Job Ref:** training **Date posted:** Friday, September 18, 2026 **Location:** Umhlanga Ridge, South Africa **Salary:** Market related **SUMMARY:** Senior Learning and Development Specialist (BPO) **POSITION INFO:** We are seeking an experienced and strategic Learning & Development Manager to lead...

Alpha is seeking an experienced Learning & Development Manager to lead design, implementation, and continuous improvement of our organisation's learning strategy. This role drives workforce capability, leadership development, and compliance training across the business, partnering with operational leaders to deliver impactful learning solutions.The ideal...

A leading BPO firm in Johannesburg is seeking a skilled Campaign Manager to oversee outbound sales campaigns. The role involves developing strategies, leading a team, and optimizing campaign performance to drive revenue growth. Ideal candidates should have over 5 years of experience in outbound sales within the BPO industry, excellent leadership...

We are looking for an experienced and results-driven BPO Operations Manager to lead and manage teams within a UK insurance voice process. The role is responsible for driving quality, productivity, SLA performance, compliance, customer satisfaction, and employee engagement, while identifying opportunities for process improvement. The ideal candidate will have...

We are seeking an experienced and strategic Learning & Development Manager to lead the design, implementation, and continuous improvement of our organisational learning and capability development strategy.This role is responsible for driving workforce capability, leadership development, compliance training, and operational readiness across the business. The...

We are looking for an experienced and results-driven BPO Operations Manager to lead and manage teams within a UK insurance voice process. The role is responsible for driving quality, productivity, SLA performance, compliance, customer satisfaction, and employee engagement, while identifying opportunities for process improvement. The ideal candidate will have...

We are looking for an experienced and results-driven BPO Operations Manager to lead and manage teams within a UK insurance voice process. The role is responsible for driving quality, productivity, SLA performance, compliance, customer satisfaction, and employee engagement, while identifying opportunities for process improvement. The ideal candidate will have...

We are looking for an experienced and results-driven BPO Operations Manager to lead and manage teams within a UK insurance voice process. The role is responsible for driving quality, productivity, SLA performance, compliance, customer satisfaction, and employee engagement, while identifying opportunities for process improvement. The ideal candidate will have...