Jobs: capability bpo

Are you a dynamic and experienced leader in the BPO industry? Are you passionate about driving operational excellence and delivering exceptional customer service? If so, we have an exciting opportunity for you iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we...

Develop and implement effective sales strategies to achieve sales targets and expand our customer base within the utilities sector. - Plan, Direct, Supervise and Co-ordinate activities of Team leaders, QA and Coaches - Compile weekly business review (WBR) and monthly business review (MBR) packs for senior management. - Lead and develop coaches and trainers...

Job Vacancy: WFM Planner - Instacart Purpose of job: The WFM Planner contributes to the WFM strategy by managing and administering all aspects of Workforce Planning, ensuring the adequate forecasting and scheduling of employees for the group. The Planners are to ensure that they meet regulations and quality standards in alignment with WFM best practice,...

**Working hours**:Flexible to work a night shift 12pm - 9pm **Requirements**: - Related Diploma or Degree - 3 to 5 years in a HR environment - Contact centre experience advantageous - Proven experience as HR officer, administrator or other HR generalist roles - Knowledge of HR and IR functions - Understanding of labour laws and disciplinary procedures -...

Job Vacancy: Recruiter **Requirements**: High school graduate or equivalent Minimum of two (2) years of previous Recruiter experience for international clients In-depth knowledge of recruitment best practices and techniques Familiarity with applicant tracking systems (ATS) and other recruitment software. Strong communication and interpersonal...

About Us iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve. We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients. As a...

Responsibilities:Plan, facilitate, and deliver ongoing process training in an international BPO environment.Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for International companies with Digital Intelligence. Our client is recruiting for a...

The Digital div. leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and...

Transition Manager:Basic FunctionThe incumbent will be responsible for leading Transitions anywhere from across the global footprint. The candidate should have an in-depth knowledge of business process Transitions. The incumbent will be responsible in ensuring that the process Transitions are successfully implemented. In addition to enabling seamless...

**Senior Transitions Manager** **Location: Cape Town - CBD** Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department. **Basic Function** - The incumbent will be...

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department. Basic Function The incumbent will be responsible in ensuring that the Transitions are successful. In...

Our BPO Off-Shoring client in Cape Town specialists in operations management and analytics is looking for an Assistant Recruitment Manager to join their team. Should you be successful, your primary responsibility to develop and implement recruiting plans and strategies designed to fulfil company staffing needs. This role is primarily responsible for...

Reporting Analyst/Specialist Focuses on the creation, maintenance, and automation of organizational reports. The Reporting Analyst/Specialist focuses on the development, maintenance, and optimization of business reports. This role involves ensuring the accuracy and timeliness of various reports, streamlining reporting processes, and where possible,...

**Purpose of the Role** Through consistent, effective, and professional engagements, you will work with lodges and other accommodations within the African regions to list their offerings on a booking platform. **Key areas of responsibility** - Maintain a sound understanding of global travel trends, to sell the benefits to the lodge. - Maintain...

The role holder will be responsible for directly managing and leading the Group’s Compliance teams based in central offices (India, Mauritius) as well as the Local Compliance Officers (LCO’s) and Anti- Money Laundering Officers (MLROs) of all business lines and jurisdictions. The role holder will ensure that the whole Compliance function operates as one...

 **HUMAN RESOURCE BUSINESS PARTNER** A vacancy exists for a Human Resource Business Partner to manage the human capital function in the BPO space.'¯ This position reports directly to the Head: Human Capital and is based at Randburg. The purpose of this role is the management of, and accountability for the effective and efficient functioning of all...

Job Details: The HR Generalist is responsible for developing and executing personnel procedures and policies, providing guidance and interpretation for business operations. Participates in the development of HR objectives and systems, including metrics, queries, and standard reports for ongoing company requirements. Role details: - Reviewing and the...

Kura is a global CX outsourcer. We are in business because we want to help people to develop and to reach their full potential. We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be recognised as “Unrivalled in Developing...

**Senior Tech Recruiter at eBlocks Software** Join the exciting journey of building a top-notch recruitment team at eBlocks Software, a rapidly-growing consultancy in the tech industry. We're seeking an exceptional Tech Recruiter to enhance our dynamic team and contribute to our success. **As a Recruiter at eBlocks, your role involves**: - Articulating...