call agent

A Junior Administrator/Customer Service Agent required for the handling of customers and administration of websites for a growing website company based in Midrand. This is a great starter position. Call Centre experience would be a bonus. The position entails taking calls from customers and making changes to websites via an admin system. Updating of...

Job Description To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives Act responsibly with work related resources to contribute to cost containment. Address customer needs in...

Handle onsite support: SIM swaps, activations, billing enquiries, VAS, APN setup, barring, upgrades, bulk requests (e.g., 8-56hr SLAs). Achieve FCR, FTF, tNPS; upsell/cross-sell; drive digital/portal adoption. Log activities in Client’s systems (Genesys, IRS-P, SRM); complete monthly assessments, training refreshers. Comply with fraud/BPPs,...

Our client is seeking young individuals who are eager to learn and build a career within a Call Centre environment. Requirements - Minimum 2 years' experience from a Call Centre environment - Willing to learn - Great communication skills - Stays within the area of Honeydew

Role Overview Isibanisezwe Holdings is seeking motivated and professional Inbound Call Center Agents to join the team in Richards Bay. This role is ideal for candidates starting their careers and looking to build strong customer service, communication, and problem-solving skills in a structured call center environment. As an Inbound Call Center Agent, you...

Job Responsibilities Answer distress calls from drivers experiencing breakdowns Gather essential details: location, vehicle type, symptoms of the issue, etc. Assess the urgency and safety of the situation (e.g. stranded on the highway) Dispatch breakdown technicians. Use GPS and mapping tools to locate the nearest available assistance Liaise with third-party...

Make outbound calls to sign up clients, handling admin, and meeting daily sales targets. All leads are provided by the company making it easier to make sales and earn. Only cold calling, no door to door sales required. No experience required as training will be provided. Duties and responsibilities: Only cold calling, no door to door sales required.No...

Are you looking for a career within a well-known and exciting company? Due to expansion, we now have several vacancies available in one of our biggest offices based in Umhlanga, Durban. We are seeking enthusiastic, energetic and experienced call centre agents to join our incredible team. You will need to be determined to succeed as you progress through the...

Responsibilities Answering distress calls from drivers experiencing vehicle breakdowns. Gathering essential details: location, vehicle type, symptoms of the issue, etc. Assessing the urgency and safety of the situation (e.g., stranded on a highway). Dispatching breakdown technicians or towing services to the customer's location. Using GPS and mapping tools...

Join a dynamic team at a leading organization within the Information Technology and Office Equipment sectors, renowned for fostering a collaborative environment and a commitment to excellence. If you are driven by ambition, enjoy engaging with businesses, and thrive in a fast-paced setting, this opportunity is perfect for you.What You'll Do:Make a high...

Essential Duties and ResponsibilitiesResponds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.Speaks clearly and persuasively in positive...

Purpose of the job: Answer incoming calls courteously within SLA Manage all cases professionally and efficiently within the correct time frames Provide personalized customer service by responding to the needs of the client Ensure that all calls are captured on the relevant system (Dreamtec) Clear knowledge and understanding of our corporate client’s...

Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with...

Outbound Sales Consultant Our international client is looking for strong sales individuals to join our dynamic team in Sunninghill. What You’ll be Doing Lead generation from an existing client base. During a Typical Day, You’ll · Read from a scripted pitch · Transfer warm leads to the USA team · Work towards exceeding transfer targets · Ensure high...

Graduate Call Centre Agent: if you are a graduate and looking for work experience, then a call centre may just be the answer for you. In fact you will acquire a broad range of transferable skills, which will put you in good stead for your future in the business world. If you are keen to have fun, learn and earn, then we would love to hear from you!NO PRIOR...

Job Title: Inbound Call Centre AgentLocation: Cape Town, Western Cape, South AfricaEmployment Type: Full-timeJob SummaryWe are seeking a customer-facing and professional Inbound Call Centre Agent to join our team in Cape Town. The successful candidate will handle incoming calls, assist customers with queries, resolve issues efficiently, and deliver a high...

To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers.Requirements2 years Customer Service/Call...

The Outbound Call Centre Agent is responsible for proactively contacting potential customers to promote and sell insurance, financial, and other approved products. The role requires excellent communication skills, adherence to sales processes, ethical selling practices, and the ability to consistently achieve performance targets while delivering exceptional...

Nutun RSA is expanding its collections team and is looking for 15 driven and resilient Call Centre Agents (Pipeline) to join our Principal department on a fixed-term basis. Based at our Sandton offices, you will operate within a fast-paced, target-driven debt recovery environment, managing multi-mandate portfolios across inbound, outbound, and non-voice...

We are thrilled to announce a new opening for a skilled Call Center Agent at our Aeroton Branch, Gauteng, to join our team! About the Position We are seeking a skilled and experienced Call Center Agent to join our branch. Technical knowledge of Tools and Machinery would be an advantage. Job requirements: You’ll engage in exceptional communication and...