bpo

At TTEC , we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa you’ll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training courses while you also #ExperienceTTEC , an award-winning employment experience and...

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Sales Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? At Sigma, we stand out and were acknowledged in May 2023 by the Sunday...

About Keen: At Keen, we don’t just deliver services — we embed ourselves into the heart of our clients’ businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams...

Location: Cape Town Reports to: Head of Operations About the Role We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation. This role is pivotal in...

At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If you're passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!Our Ideal candidate would have...

Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Responsibilities Develop and implement plans to successfully deliver exceptional results Handle client interface, deliver on...

Sales Trainer (Outbound Telesales) CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities. We're looking for a vibrant Sales Trainer to join our...

Role offers you:The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables...

Assistant Manager/Team Leader - BPO Drive overall performance and manage Utilities & Insurance voice processes within Sales & Service. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In...

Job Description: Head of Operations - BPO Location: Cape Town, South Africa Employment Type: Fulltime Salary: R 70,000 - R 120,000 per month (Depending on your years experience and current salary)    Job Responsibilities: Engage with clients to review performance and formulate service improvement plans while addressing operational issues. Forecast and...

Duties and responsibilities: Managing a team of staff in the Recruitment CentreInducting newly appointed staffTraining staff on company policies and proceduresEnsuring that each has a number of departments that they assist with candidatesTraining of staff of recruitment processesDisciplining staff based on performance and behaviorCommunicating with...

BPO Sales Trainer CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities. We're looking for a vibrant Sales Trainer to join our team in...

What being part of the Sigma Family means for you As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Sales Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? At Sigma,...

Company Description IntelliBPO is a business process outsourcing partner focused on building strong, relationship-driven collaborations with clients. The company tailors its services to each client’s operations, needs, and pressure points, rather than applying a one-size-fits-all model. IntelliBPO delivers customer care, digital customer experience, and...

What being part of the Sigma Family means for you As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Collections Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? At Sigma, we...

What being part of the Sigma Family means for youAs our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Collections Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.Who are the Sigma Family?At Sigma, we stand...

What being part of the Sigma Family means for youAs our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Collections Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.Who are the Sigma Family?At Sigma, we stand...

What being part of the Sigma Family means for you As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Collections Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? At...

A leading Business Process Outsourcing firm in South Africa is seeking an experienced Operations Manager. The role entails overseeing multiple BPO campaigns, ensuring operational excellence, managing client relationships, and fostering a high-performance culture. Candidates should possess at least 5-7 years of management experience in a BPO environment,...

ResponsibilitiesPlan, facilitate, and deliver ongoing process training in an international BPO environment.Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...