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BPO Sales Trainer

1 month ago

Johannesburg, South Africa CallForce Full time

BPO Sales Trainer

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.

We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents. 

Responsibilities

  • Facilitate training group as per Client curriculum requirements
  • Transfer of skills into different campaigns and accounts required for various industries
  • Conduct Training Needs Identification as per project requirements and report findings
  • Attend Quality Calibration sessions and ensure variance is less than 5%
  • Take Calls for minimum 4 hours each month
  • Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
  • Self-upskill on industry updates and relevant knowledge
  • Communicate with team on Knowledge and Skill updates for relevant campaigns
  • Coordinate with OPS manager to help transition agents from Training to incubation as per expectations
  • Coach own Trainees on observed Knowledge and Skill gaps
  • Manage Attrition within Training groups with regular one-on-ones
  • Review Training content and suggest new ways of delivery to improve effectiveness
  • Complete Training Administrative tasks as per set timelines
  • Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
  • Keep up to date with changes by attempting monthly Knowledge Assessment

Qualifications & Experience

  • Minimum 1 Years’ experience as a L&D Sales trainer
  • Experience within BPO Sector
  • Experience in telecommunications industry ideal 
  • Experience outbound sales

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role

 

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