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Operations Manager

4 months ago

Kempton Park, South Africa H2R Full time

One of our clients in the Freight Forwarding industry has a vacancy available for an Operations Manager to join their dynamic team. As the Operations Manager you are personally responsible for managing the Operations Team in Johannesburg. The teams consists of: Operational staff, Invoicing staff, and Customs clearance staff.

Key Responsibilities:

  • Responsible for day-to-day Operational, Forwarding and Customs clearing management of Johannesburg and all responsibilities associated with the position.

 

Key tasks and performance criteria (subject to change):

  • Ensure the smooth running and co-ordination of the operational team in Johannesburg namely (Forwarding/Clearing/Import/Export/Air/Sea/Road)
  • Maintain and develop operational process/guidelines, improving and evolving to enable growth.
  • Monitor and optimize the utilization and performance of resources.
  • Develop and maintain best practices with quality controls.
  • Support internal role players such as Sales/Servicing/Management/Finance
  • Creating an environment of innovation to gain through motivation, training, supporting and team building.
  • Compliance with all applicable laws and regulations.
  • All activities performed in line with the company procedures and policies and corporate governance.
  • Weekly monthly reporting and attending management meetings.
  • Maintaining relations with various roles players (Government dept./Carrier representatives/ Transporters/Depots or handling agents/ SAAFF etc.)
  • Risk Management/ Crisis Management/ Project Management
  • Maximize customer satisfaction through co-operation and quality service.
  • Must be available and able to assist outside normal office hours.
  • Support team members if absent or whenever required.
  • Involvement in procuring and acquiring new suppliers when required with approval.
  • Assist in growing and developing the business.
  • Any other reasonable/lawful instruction that may be issued by management.
  • The company reserves the right to add additional responsibilities should and when required.

Requirements:

  • Conversational English language skills essential.
  • Knowledge of Microsoft Office programmes including but not limited to Excel, Word, Outlook.
  • Good documentation skills.
  • Organization skills.
  • Incoterms.
  • Strong Managerial Skills.