Customer Service Agent

3 weeks ago


Cape Town, South Africa WNS Global Services Full time
Job Description

Roles & Responsibilities:

  • Role involves handling inbound calls from customers/agents to resolve queries on their accounts
  •  Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents
  •  Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process
  •  Should be ok with working in 24* 7 environment, spilt offs and rotational shifts
  • Solutions mind-set, helping nature, passion to drive excellent customer experience
  • Ability to adapt self with the team in-case of adversity, business challenges/requirement
  • Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision
  • High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)
  • Strong ability to multi-tasking
  • Efficient in internet, computer usage, typing and web-based application skills
  • High attention to detail and accuracy

Qualifications

Matric

Must have  1 year plus consistent experience as an Agent within a Call Center

Must be willing to work in 24* 7 environment, spilt offs and rotational shifts

Position will be based in Claremont, Cape Town.


Additional Information

  • Customer Service Agent

    3 months ago


    Cape Town, South Africa Isilumko Staffing (CPT) Full time

    URGENT: Customer Service Agents Please note that this is an entry level position. Must have customer service experience. We are seeking customer service agents for a Call Centre BPO located in Town. - Basic + Medical and Pension benefits - Permanent call centre opportunity - Must be able to work rotational shifts for a USA campaign - Transport after 7pm -...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    URGENT: BPO Call Centre Agents needed (Cape Town)Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team.You will be required to work night shift. * Must reside in Cape Town * Will be based in Town * Must have a clear criminal record and clear ITC (No Debt)* Must have Matric* Must have a year...


  • Cape Town, South Africa Isilumko Staffing Full time

    URGENT: BPO Call Centre Agents needed (Cape Town)Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team.You will be required to work night shift. * Must reside in Cape Town * Will be based in Town * Must have a clear criminal record and clear ITC (No Debt)* Must have Matric* Must have a year...


  • Cape Town, South Africa Isilumko Staffing (JHB) Full time

    URGENT: BPO Call Centre Agents needed (Cape Town)Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team.You will be required to work night shift. * Must reside in Cape Town * Will be based in Town * Must have a clear criminal record and clear ITC (No Debt)* Must have Matric* Must have a year...


  • Cape Town, South Africa Language Recruiters Full time

    A leading e-commerce and online marketing organization, at the forefront of developing innovative through-the-line marketing strategies, is currently looking to expand their dynamic team with a German Customer Service Agent. This role is based at their vibrant Cape Town offices.The German Customer Service Agent will be responsible for ensuring that all...

  • Customer Service Agent

    3 months ago


    Cape Town, South Africa abc Full time

    Customer Service agent with minimum 1 year of experience in an international BPO office based in Cape Town CBD shift from 2 pm to 2 am needs to be South African citizen no criminal record no bad debts matric certificate

  • Customer Service Agent

    2 months ago


    Cape Town, South Africa Boardroom Appointments Full time

    Role Purpose The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience. This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline company...

  • Onecare Service Agent

    3 months ago


    Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    **JOB PURPOSE**: As ONECare Service Agent you are responsible for providing frontline responses to queries from our ONECare clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels. You assist our SME clients with advice and solutions or educate and guide them in using ONE's growing range of customer...


  • Cape Town, South Africa Shift Full time

    **Job Title**:Operations & Customer Service Agent **Location**:Cape Town (working from home) **Contract**:Permanent, full time - 45 hours per week **Hours**:Shifts between 8am and 10pm - Any 5 out of 7 days per week Shift is a rapidly growing marketplace disrupting the logistics industry across Europe. Our teams create solutions using technology to solve...


  • Cape Town, South Africa Isilumko Staffing Full time

    URGENT: BPO Call Centre Agents neededOur client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a USA Campaign.You will be required to work night shift.• Must reside in Cape Town• Will be based in Town• Must have a clear criminal record and clear ITC (No Debt)• Must have Matric• Must...

  • Customer Service Agent

    2 months ago


    Cape Town, South Africa O'Brien Recruitment Full time

    Are you an experienced customer service professional with leadership skills? A reputable company located in the Brackenfell area is seeking Customer Service Agent's. Please see below for further details: Requirements: Matric Must have been a 2IC or Team Leader Responsibilities: Expert ability to problem solve Ability to communicate clearly and...

  • Customer Service Agent

    2 months ago


    Cape Town, South Africa O'Brien Recruitment Full time

    Are you an experienced customer service professional with leadership skills? A reputable company located in the Brackenfell area is seeking Customer Service Agent's. Please see below for further details: Requirements: Matric Must have been a 2IC or Team Leader Responsibilities: Expert ability to problem solve Ability to communicate clearly and...

  • Customer Service Agent

    3 months ago


    Cape Town, South Africa Isilumko Staffing Full time

    URGENT: BPO Call Centre Agents needed-Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a USA Campaign.-This will be night shift.Must reside in Cape TownWill be based in TownMust have a clear criminal record and clear ITC (No Debt)Must have MatricMust have 1 year call centre experience...


  • Cape Town, South Africa Shift Full time

    **Job Title**:Operations & Customer Service Agent **Location**: Cape Town (working from home) **Contract**: 3 months contract **Hours**: Full time - 45 hours per week **Shifts**:Between 8am and 11pm (UK time) - Any 5 out of 7 days per week **Salary**: R8,500 to R12,000 per month **Equipment**: Laptop, screen and UPS supplied Shift is a rapidly growing...


  • Cape Town, South Africa Ignite Fitness Full time

    Don't be ordinary, be EXTRA-ORDINARY and join South Africa's fastest growing international gym company today! Ignite Fitness requires the services of a meticulous, well-spoken and customer-centric **Customer Services Agent** to join its current staff complement at the Head Office of the company situated in Durbanville, Cape Town. We're looking for an...

  • Customer Service Agent

    3 months ago


    Cape Town, South Africa Aristo Sourcing Full time

    **SALARY - $600** **TYPE OF WORK - FULL-TIME (REMOTE)** **WORK SCHEDULE - 7 am PST to 3 pm PST** **JOB LEVEL - EXPERT/ADVANCED** **QUALIFICATIONS**: - South African applicants only - 3 to 5 years experience in e-commerce customer service preferred, open to extensive general call center experience. - Experienced in multi-tasking, note-taking, and...


  • Cape Town, South Africa Shift Group Ltd Full time

    **Job Title**:Operations & Customer Service Agent **Location**:Cape Town (working from home) **Contract**: Permanent, full time - 45 hours per week **Hours**: Shifts between 8am and 10pm - UK time? Any 5 out of 7 days per week Shift is a rapidly growing marketplace disrupting the logistics industry across Europe. Our teams create solutions using...


  • Cape Town, South Africa Buffalo International Logistics Full time

    Job Summary:The Customer Service Agent is responsible for providing exceptional support and assistance to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role involves handling customer communications through various channels, maintaining accurate records, and collaborating with other departments to...


  • Cape Town, South Africa Buffalo International Logistics Full time

    Job Summary:The Customer Service Agent is responsible for providing exceptional support and assistance to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role involves handling customer communications through various channels, maintaining accurate records, and collaborating with other departments to...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Job Summary:The Customer Service Agent is responsible for providing exceptional support and assistance to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role involves handling customer communications through various channels, maintaining accurate records, and collaborating with other departments to...