Spanish Travel Consultant

Found in: Talent ZA C2 - 2 weeks ago


Cape Town, South Africa ABC Worldwide Full time
We’re looking for an experienced and dynamic Spanish Travel Consultant to join our thriving tour operator business, specifically our Spanish Sales Team.

As the Spanish Travel Consultant for our tour operator business, you will be at the forefront of shaping our travel offerings through determining clients' needs and suggesting suitable travel itineraries. Your ability to organise travel from beginning to end, including flights, accommodation and other services, will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide.

Your multifaceted expertise in operations, client experience, supplier engagements, and communication and reporting, ensures a holistic approach to manage top client experience and drive business success. By supplying travellers with pertinent information and useful travel/holiday materials, you play a pivotal role in maintaining efficiency and consistency throughout the client’s journey. Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.

As a Spanish Travel Consultant your responsibilities will include, but will not be limited to:
  • Acting as the first (and best) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
  • Wow-ing existing and potential clients with first-hand knowledge of African properties and destinations
  • Preparing attractive quotations and itineraries that complement individual client expectations and budgets
  • Effectively actioning the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)
  • Collecting client payments - ka-ching - and approving supplier invoices for payment
  • Providing customer support before, during and after travel - ensuring client retention
  • Meeting and exceeding monthly and quarterly sales targets set by company Sales Managers
  • Managing below metrics as part of performance review
    • Enquiries
    • Bookings
    • E2B
    • Revenue
    • GP
    • GP%
  • Work directly with Sales Managers to resolve client travel issues
  • Customer service-related responsibilities from client
  • Ensure that all Trustpilot links are reviewed prior to CX Team sending out to clients
  • Send all escalations for Sales Support to direct line manager
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
  • Work with our rates team to resolve rates-related tasks
  • Log all required tickets relating to rates and product and communicate effectively with support areas
  • Communication with Sales Support areas Including but not limited to
    • Flights
    • Finance
    • Kaptio Team
    • Marketing

Requirements
  • A National Senior Certificate/Matric
  • 2-5 years minimum experience within the tour operator environment
  • Fluent in speaking and writing in the Spanish language
  • The ability to craft tailor-made experiences based on the clients’ needs and specific requirements from the Spanish market.
  • Destination knowledge in Southern Africa, East Africa, Indian Ocean islands
  • Proficient in Google Suite
  • Working experience of tour operating software (ex. Globetrack, Kaptio, Tourplan, etc.)
  • The ability to influence clients
  • Great communication skills
  • Understanding of the market's trends and needs
  • High level of client centricity

Not essential but advantageous:

Diploma/Degree in tourism
We are an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.


  • Cape Town, South Africa Language Recruiters Full time

    Looking to jet-set your career to new heights? We’re on the hunt for a **Spanish speaking Reservation Consultant** to join a leading travel company in the stunning city of **Cape Town, South Africa**. Whether you’re a seasoned globetrotter or simply have a passion for all things travel-related, this is a **job** opportunity you won’t want to miss! So...

  • Spanish Sales Consultant

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Rhino Africa Full time

    Spanish Travel Consultant Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too.  But it's not all thrills and frills,...


  • Cape Town, South Africa Jai Search Consultancy Full time

    **Requirement**: - National Senior Certificate/Matric - 2-3 years minimum experience within the tour operator environment - Previous sales experience - Fluent in speaking and writing in Spanish, Portuguese or French - The ability to craft tailor-made experiences based on the clients' needs and specific requirements from the Spanish, Portuguese or French...


  • Cape Town, South Africa Language Recruiters Full time

    Your key **job** responsibilities as the **Spanish speaking Junior Support Account Coordinator** **in **Cape Town, South Africa** will include: - Assist our valued **Spanish** speaking clients with any inquiries, providing top-notch support and spreading smiles across the globe - Collaborate with the account management team to ensure seamless communication...


  • Cape Town, South Africa Travelstart Online Travel Operations Pty LTD Full time

    **Job Overview**: The main purpose of this role is to sell Club Holidays travel products. This role requires efficiency, and accuracy, delivering exceptional customer service, the ability to sell travel products in an online environment, and ensuring a positive image of the company brand. **Duties & Responsibilities**: - (An overview, but is not limited to...


  • Cape Town, South Africa CME Recruitment Full time

    Our Client, the leading **Inbound Destination Management** company is looking for **Senior Inbound** group consultants. They operate in many markets and if you have language skills that would be an advantage. They are flexible in their work environment would ideally would like successful applicants to be based in the Cape Town office or spend at least 3 days...

  • Travel Consultant

    1 day ago


    Cape Winelands, Western Cape, South Africa Dante Personnel Full time

    Western Cape, Boland / Winelands Travel Consultant Paarl Market related **Minimum requirements**: - 2-5 years of travel experience as a consultant - Matric - Travel course from a recognized Institute - Microsoft Office (Word, Excel, and Outlook) - 2 years of experience in Galileo - Drivers license and Own Car **Consultant**: **Annastacia Medell** **-...


  • Cape Town, South Africa MMC Consulting - MMC Global Full time

    An inbound tourism company with 27 years industry experience is currently searching for an Jnr Tour Operation consultant preferably (Spanish Speaking) The Consultant will assist the Travel consultants and Operations with the tours booked for the clients. Especially once the tour has started. Previous Travel Consultancy Experience advantageous Travel...

  • Travel Consultant

    7 days ago


    Cape Town, South Africa Dalmer Group Full time

    Purpose: Our Independent Travel Consultants are the industry experts & have an existing market base. Primary duties and responsibilities (KRAs) - Sales Ability: - Build and manage a client base via different enquiry channels - Marketing your own business - Strong conversion ratio from all enquiry received Product Expertise: - In depth knowledge on your...

  • Travel Consultant

    1 day ago


    Stellenbosch, Western Cape, South Africa Finovate Full time

    **Senior Travel Consultant** Our client is based in **Stellenbosch **and specializes in customized and personalized accommodation experiences for travelers. They have an international, high-end customer base focusing on corporates. Our client is searching for an experienced, self-motivated, and ambitious **Travel Consultant **to join its national office....

  • Travel Consultant

    6 hours ago


    Cape Town, South Africa Falcon Safaris Full time

    A seasoned consultant with knowledge about South Africa, Botswana and Namibia. Handsome commission on all sales. **Job Types**: Full-time, Part-time **Salary**: R15,000.00 - R25,000.00 per month Expected hours: 40 per week Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or willing to relocate with an employer-provided...

  • Travel Consultant

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Status Staffing Full time

    Our Bellville based client is looking for a dynamic and customer-orientated Travel Consultant to join their E-commerce them in providing expert advice to travelers while creating bespoke travel itineraries.A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE  :       ...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **Senior Corporate Travel Consultant (Film/Travel)** Our client is part of a travel group which is a leading travel consortium with a membership base spread across South Africa. The strength of the group lies in its diversity, entrepreneurial spirit of its owner management agencies and travel management companies. This expertise ensures that the group’s...


  • Cape Town, South Africa Tower Group Full time

    Our Client is seeking high energy and self-motivated Outbound Travel Consultants to join their team. **Requirements**: - Matric - South African ID - Studied Tourism - Must have 3 - 5 years outbound experience within the Travel Industry - Willing to work at the office Please send CV, ID copy and Certificates when applying.


  • Cape Town, South Africa Lee Botti & Associates Full time

    We are urgently looking for an experienced Senior Inbound Travel Consultant to join a dynamic and hard-working team to handle international tour operator enquires. If you are driven, detailed orientated, well organised and a confident people's person that is passionate and enthusiastic about traveling, and if you love improving others' travel experiences......

  • Travel Sales consultant

    Found in: Whatjobs ZA C2 - 2 days ago


    Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full time

    Travel Sales consultant This position has a strong sales and customer service focus, and deals with all aspects of leisure and occasional business travel. You will be completely responsible for managing all of the travel needs of your own client base. What we offer: *Generous basic plus uncapped commission earning potential *On going training and development...

  • Travel Consultant Outbound

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Tower Group Full time

    Our Client is seeking high energy and self-motivated Outbound Travel Consultants to join their team. Requirements:MatricSouth African IDStudied TourismMust have 3 - 5 years outbound experience within the Travel Industry Willing to work at the office Please send CV, ID copy and Certificates when applying. 

  • Travel Consultant

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.Our Travel support team seeks a Travel consultant to join their team. You will be responsible for calls, reservations and...

  • Cooperate Travel Consultant

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Tower Group Full time

    DescriptionOur client in Cape Town has a vacancy for a dynamic Senior Corporate Consultant in Cape Town. You will be responsible for promoting and booking travel arrangements for corporate clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.ResponsibilitiesHandle and oversee all travel arrangements (air, lodgings...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Travel Consultant (Travel/Lifestyle)** Our client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. With 22 strong...