Sports Travel Consultant

Found in: Talent ZA C2 - 1 week ago

Johannesburg, South Africa RMV Solutions Pty Ltd Full time

Sports Travel Consultant
LOCATION: Preferably in Foreshore, Cape Town, or Bryanston, Johannesburg.
SALARY: Competitive salary based on relevant experience.

A new opportunity is open for individuals passionate about Marathons

JOB DESCRIPTION:

  • Design, quote, book, and manage inbound and outbound journeys for the Sport and Leisure division with a focus on Marathons.
  • Provide exclusive services to clients.
  • Assist in Product Development to ensure current products meet market demand.
  • Exceed client expectations, meet operational deadlines, and achieve sales targets.

KEY RESPONSIBILITIES:

CLIENT RELATIONSHIPS:

  • Ensure client expectations are met with top-notch service.
  • Offer runners/clients the best prices and products.
  • Introduce creative ideas and review client offerings.
  • Build and maintain relationships with clients and staff.
  • Communicate effectively with clients and staff.
  • Follow up with clients and leads.
  • Manage and lead guests during travel.
  • Travel with Marathon groups as needed.
  • Understand the Marathon environment.
  • Manage all ITOs appointed by the client.

TECHNICAL SKILLS:

  • Adhere to client policies and specifications.
  • Utilize Tourplan and Amadeus Ticketing.
  • Understand marathon/runners' needs.
  • Comply with client policies and procedures.
  • Prepare quotations and costings.
  • Manage documentation for groups.
  • Improve margins and lead operations positively.
  • Provide exceptional customer care.
  • Manage Zoho.

ADMINISTRATION:

  • Understand and follow divisional procedures.
  • Submit timely reports and maintain confidentiality.
  • Ensure accurate costings for best value.

FINANCIAL REPORTING:

  • Provide weekly and monthly financial reports.
  • Monitor profitability and activity.
  • Manage debtor and creditor payments.

TEAMWORK:

  • Build relationships with division teams.
  • Coach, motivate, and develop teams.
  • Support all business units.
  • Collaborate with sales and marketing.

SUPPLIER RELATIONSHIPS:

  • Build relationships with preferred partners.
  • Secure the best rates and understand supplier products.
  • Source new products and negotiate client requirements.

LEARNING AND DEVELOPMENT:

  • Develop product knowledge and attend industry events.
  • Stay informed about industry trends.
  • Attend relevant exhibitions and trade shows.

QUALIFICATIONS & EXPERIENCE:

  • Matric certificate.
  • Travel & Tourism qualification.
  • 3-5 years of experience in the Tourism Industry.
  • Knowledge of the Marathon World is essential.
  • Experience with Tourplan is required.


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