Quality Assurance Agent

2 weeks ago


Johannesburg, South Africa World Sports Betting (Pty) Ltd Full time

**JOB TITLE**: Quality Assurance Agent

**REPORTS TO**: Trading Manager

**PURPOSE**:To proactively pick up on all errors occurring on our site, across all products, sports and sites, to minimise losses and ensure the best potential product offering throughout.

**ESSENTIAL FUNCTIONS**:
**Error Identification and Escalation**:

- Going through all pages of our sites, all sports, tournaments and markets in order to pick up on any mistakes taking place on our site
- These mistakes can range from being minor spelling errors, to major critical issues that could result in significant financial loss
- Collaborating with the Trading, Admin, Marketing and IT teams through escalation of issues and follow through to ensure mitigation of problems
- Ensuring that all mistakes are logged correctly via our COM system
- Correction of minor mistakes

**Comparisons**:

- Checking local and international competitors to identify gaps in our product offering, be it at a supplier level, game level, match level or market level
- Escalating this via weekly reports to the Trading Manager

**Suggestions and Proactive Improvement**:

- Proactive suggestions in terms of closing gaps leading to repeat errors on our site
- Identifying recurring problems and their potential reasons in order to implement suggested permanent fixes
- Identify staff knowledge gaps via the COM system and escalate to the respective manager so they can conduct training

**Requirements: Experience and Education**
- Matric
- Suitable higher education qualification preferred
- Knowledge of all WSB sports, racing, lotto and live games events/markets
- Experience within the betting industry

**Salary**: R10 000,00 - R15 000,00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

Willingness to travel:

- 100% (preferred)

Application Deadline: 2024/04/08


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