Trainee Manager

2 weeks ago

Polokwane, South Africa Dis-Chem Pharmacies Full time
Job title : Trainee Manager - PolokwaneJob Location : Limpopo, PolokwaneDeadline : December 12, 2024Quick Recommended Links
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Minimum Requirements

Essential:

  • Grade 12 / Matric
  • Minimum of 5 years’ retail experience post training
  • Minimum of 2 – 3 years as manager with minimum of 8 people reporting directly to them
  • Front-end Admin Manager experience
  • Retail/FMCG experience
  • ERP,CRM or ordering system experience
  • KRONOS/ SAP and/ or related system experience
  • Willing and able to work retails hours
  • Local Traveling required
  • Driver’s license and/or own reliable transport

Duties and Responsibilities

Inventory Management:

  • Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels.
  • Ensures efficient stock flow to the sales floor.
  • Participate, assist, and support in the management of shrinkage. Participate, assist and support in the ordering of stock to maintain correct stock levels FMCG, Health and Beauty, when required.

Sales Floor & Receiving:

  • Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty.
  • Assist with the adherence, implementation and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty.
  • Assist with goods receiving duties guided by the standard operating procedures.
  • Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures.
  • Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.

Sales Targets:

  • Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty.
  • Partner with all head of departments to ensure targets are met.
  • Support management to ensure promotions are effectively executed.
  • Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
  • Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures.
  • Propose innovative ideas to senior management to increase market share.
  • Assist in the development of regional retail strategies to raise customers’ pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty.

Point of Sale Operations and Finance:

  • Assist with daily cash-ups and review of the reconciliation’s packs and paperwork.
  • Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards.
  • Assist with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts.
  • Support in analyzing and interpreting Financial Income statements.
  • Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget.
  • Support management with transaction integrity throughout the store guided by company internal control procedures.
  • Support in ensuring the accuracy and completeness of branch transactions.
  • Support management to improve cashier service levels and cashier productivity rates.
  • Assist with controlling overtime and casual spend.
  • Assist with sign off and investigation of run ends daily.
  • Support management to disseminate, collate, and report all relevant information between store and department managers.
  • Assist in any internal or external audits conducted in store.

Customer Service:

  • Assist with addressing customer complaints promptly and regulate both complaints and compliments.
  • Assist with the ensuring that customer request system is operational and actioned daily.
  • Encourage and report on new loyalty signups continuously.
  • Assist with the ensuring of accurate manual processing of points to customer accounts.
  • Assist with providing customers with feedback regarding queries and complaints.

HR Process Support:

  • Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management.
  • Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.
  • Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management.
  • Assist the store with the delivery of HR policies and system implementations.
  • Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.

Trainee Programme Adherence:

  • Participate and engage in meetings, workshops, and other learning opportunities.
  • Assist managers and completing assigned tasks for on the job learning purposes.
  • Completion of all required learning programs and assessments to be deemed competent.
  • Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager.

General:

  • Housekeeping must be in accordance to Dis-Chem standards and ensure store cleanliness.
  • Adhere to Dis-Chem Policies and Standard Operating Procedures.
  • Adhere to Dis-Chem Health and Safety Regulations.
  • Adhere to the Dis-Chem uniform and personal appearance policy.

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