Facilitation Manager

1 month ago


Cape Town, South Africa MasterStart Full time
Job Description
We are looking for a hands-on Facilitation Manager to work in a dynamic, fast-paced and fast-growing company. The successful candidate will lead the facilitation of our courses in design, development and implementation. This role will be responsible for developing facilitator guides, monitoring coaches and industry experts, and ensuring that our learning approach integrates cutting-edge online tools to drive learner engagement. We're searching for an tech savvy and energetic candidate that brings more than the usual 9-5 atmosphere to our exciting business We have ambitious international growth plans so this role has considerable opportunity for career progression and to grow with the company.

Responsibilities include but are not limited to:
  • Oversee  the facilitation of courses, ensuring that they are delivered to a high standard and meet the needs of our learners.
  • Develop comprehensive facilitator guides and resources to standardise and enhance the delivery of learning across programmes.
  • Deliver online or in-person training sessions as required, including piloting new programmes to test and refine course delivery before full rollout.
  • Lead the assessment, coaching, and monitoring of facilitators and coaches to ensure they meet company standards and continually improve their facilitation techniques.
  • Align facilitation styles with innovative online tools and technologies to maximise learner engagement and create interactive, meaningful learning experiences.
  • Regularly review and update facilitation practices, incorporating feedback and new learning methodologies to ensure they stay aligned with the latest industry trends.
  • Collaborate with the product team to ensure that course content supports facilitation and is designed to optimise engagement in both virtual and blended environments.
  • Conduct regular evaluations of facilitation effectiveness, using metrics such as learner feedback, engagement data, and performance outcomes to assess success and implement improvements.
  • Ensure that coaches are skilled in using digital learning platforms and tools, including Learning Management Systems (LMS), virtual classrooms, and other engagement technologies.
  • Coordinate the ongoing development of the coaches and industry experts through workshops, training sessions, and mentoring, ensuring they remain skilled and motivated.
  • Stay up to date on new tools and techniques in online and in-person facilitation, and lead the integration of these technologies into our learning programmes.

Requirements and Qualifications:
  • Minimum qualification: BCom in Industrial Psychology or similar qualification.
  • 5+ years experience in training and facilitation both online and in-person.
  • 2-3 years of managing a team.
  • Exceptional communication and time management skills.
  • Proven experience in course facilitation and development, with a strong focus on managing and developing industry experts and coaches.
  • Experience in designing and delivering facilitator guides and training materials.
  • Knowledge and experience with innovative online tools and learning technologies, such as virtual classrooms, engagement platforms, and e-learning systems.
  • Strong understanding of learner engagement strategies and how to enhance learning through facilitation techniques.
  • Excellent communication, coaching, and leadership skills, with the ability to inspire and mentor a team of coaches.
  • Ability to assess facilitation quality and implement development plans for continuous improvement.
  • Knowledge of the Higher Education field.
  • Able to travel for business as needed.
This is a hybrid position, working both remotely and in our Cape Town offices.


  • Facilitation Manager

    1 month ago


    Cape Town, South Africa MasterStart Full time

    We are looking for a hands-on Facilitation Manager to work in a dynamic, fast-paced and fast-growing company. The successful candidate will lead the facilitation of our courses in design, development and implementation. This role will be responsible for developing facilitator guides, monitoring coaches and industry experts, and ensuring that our learning...

  • Facilitator

    5 days ago


    Cape Town, South Africa EduPower Skills Academy Full time

    We are seeking a dynamic and engaging Facilitator to join our team. This role is essential in guiding teams through collaborative processes, ensuring effective communication, and fostering a positive learning environment. As a Facilitator, you will play a pivotal role in enhancing team dynamics, driving engagement, and achieving organizational...


  • Cape Town, Western Cape, South Africa MasterStart Full time

    Job Title: MasterStart Facilitation ManagerWe are seeking a highly skilled and experienced Facilitation Manager to join our team at MasterStart. As a key member of our learning and development team, you will be responsible for leading the facilitation of our courses, ensuring that they are delivered to a high standard and meet the needs of our learners.Key...

  • Facilitator

    1 month ago


    Cape Town, South Africa Socovered Financial Services Full time

    Facilitator will be responsible for developing and implementing sales training programs, coaching sessions, and career development opportunities for our sales team at Institute of Business Studies. **Responsibilities**: - Conduct training sessions, workshops, or individual training sessions - Deliver training content and competency assessments - Prepare...

  • Facilitator

    6 months ago


    Cape Town, South Africa Securitas SA (Pty) Ltd Full time

    **Duties** - Interview staff and managers to assess training needs - Design training courses based on needs of the business - Organise in-house and offsite activities, like presentations, job simulations and role-playing exercises - Conduct weekly on-site training, as per site specification or training roster - Design and implement all course content -...

  • Strategic Facilitator

    1 month ago


    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Facilitation SpecialistThe Facilitation Specialist plays a pivotal role in guiding teams and organizations through complex processes, fostering collaboration, and enhancing communication. This position requires a deep understanding of group dynamics, effective facilitation techniques, and the ability to drive results through strategic planning and...


  • Cape Town, South Africa DLK Group (PTY) Ltd Full time

    Job DescriptionThe Facilitation Specialist plays a crucial role in guiding teams and organizations through complex processes, fostering collaboration, and enhancing communication. This position requires a deep understanding of group dynamics, effective facilitation techniques, and the ability to drive results through strategic planning and stakeholder...


  • Cape Town, South Africa DLK Group (PTY) Ltd Full time

    The Facilitation Specialist plays a crucial role in guiding teams and organizations through complex processes, fostering collaboration, and enhancing communication. This position requires a deep understanding of group dynamics, effective facilitation techniques, and the ability to drive results through strategic planning and stakeholder engagement....

  • Strategic Facilitator

    4 weeks ago


    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Description:Role OverviewThe Senior Facilitator is a critical member of the DLK Group (PTY) Ltd team, responsible for enhancing team performance and fostering a culture of continuous improvement through strategic facilitation and engagement.Key Responsibilities:Collaborate with stakeholders to assess training needs and develop comprehensive training...

  • Training Facilitator

    6 months ago


    Cape Town, South Africa The Voice Clinic Full time

    _Responsibilities:_ - Facilitating Group and Individual Training sessions - Guiding and motivating delegates towards specific outcomes - Report writing - Mid and Final Feedback reports - Assessing of delegates - EQ - Understanding the dynamics of the Group/Individual - Skills required:_ - Speech & Drama, English Teaching or Facilitation qualification -...

  • HRd Facilitator

    5 months ago


    Cape Town, South Africa Truworths Full time

    Truworths International Group is one of the leading retailers in Africa with 795 mainly Truworths and Identity stores, together with 81 Office stores and concessions in the UK and the Republic of Ireland. Truworths is synonymous with superior quality, aspirational fashion and has a portfolio of some of South Africa’s most desired apparel brands, most of...

  • Senior Facilitator

    2 months ago


    Cape Town, South Africa DLK Group (PTY) Ltd Full time

    Job DescriptionThe Senior Facilitator plays a crucial role in driving organizational effectiveness by designing and delivering high-impact training programs and workshops. This position is responsible for enhancing team performance and fostering a culture of continuous improvement through strategic facilitation and engagement. Responsibilities:Collaborate...

  • Training Facilitator

    3 months ago


    Cape Town, South Africa One Source Direct Full time

    **Key Responsibilities** - Develop and implement comprehensive training programs for new and existing clients. - Facilitate engaging and interactive training sessions. - Assess and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. - Provide coaching and support to employees to enhance their professional...

  • HRD Facilitator

    4 hours ago


    Cape Town, South Africa Truworths Full time

    Job title : HRD FacilitatorJob Location : Western Cape, Cape TownDeadline : December 06, 2024Quick Recommended Links Jobs by Location Job by industries This role requires you to partner with Line Managers in the Merchant Area of the business to facilitate and drive: General HR support to both Line Managers and employees Support Line Managers with...

  • Senior Facilitator

    2 months ago


    Cape Town, South Africa DLK Group (PTY) Ltd Full time

    The Senior Facilitator plays a crucial role in driving organizational effectiveness by designing and delivering high-impact training programs and workshops. This position is responsible for enhancing team performance and fostering a culture of continuous improvement through strategic facilitation and engagement. Responsibilities:Collaborate with stakeholders...

  • Facilitator/assessor

    2 months ago


    Cape Town, South Africa Media Works Full time

    Facilitate learners. Assess learner POE files. 117884 Demonstrate an understanding of gender violence (NQF 2, 4 credits) 119722 Identify intervention services and provide support to children and youth victims of abuse and neglect (NQF 3, 4 credits) 244578 Describe how to manage reactions arising from a traumatic event (NQF 3, 2 credits) 244604 Identify...


  • Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Facilitator and Client Accounts Manager based in the Western Cape.Requirements:Matric with a relevant tertiary qualification.2 to 5 years’ experience as a facilitator within a business development environment.2 to 5 years of Sales experience in the training profession environment.Experience marketing to SDF’s...

  • Training Facilitator

    3 months ago


    Cape Town, South Africa Two Oceans Marine Manufacturing Full time

    **HUMAN RESOURCES DEPARTMENT** **TRAINING FACILITATOR** Reporting to the Human Resources Manager, the Training Facilitator will fulfil all the necessary requirements to equip staff with the knowledge, soft skills, technical skill and practical skills to carry out work-related tasks. The Training Facilitator will be directly involved in continuous...

  • Facilitation Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa MasterStart Full time

    Job Title: Facilitation Manager - Learning Experience SpecialistWe are seeking a highly skilled Facilitation Manager - Learning Experience Specialist to join our team at MasterStart. As a key member of our training and development team, you will be responsible for leading the facilitation of our courses, ensuring that they are delivered to a high standard...

  • Clinical Facilitator

    5 months ago


    Cape Town, South Africa Insphired Full time

    Our client in the Healthcare industry is currently looking for a **Clinical Facilitator**, in Cape Town. **Responsibilities**: - Develop the competence of all nursing staff. - Identify training needs to guide the development of appropriate clinical training interventions. - Promote a culture of continuous professional development. **Requirements**: -...