Legal Call Centre Manager

4 days ago


Johannesburg, South Africa Talent Evolution (Pty) Ltd Full time
To provide clients with relevant information and assistance with regard to technical services and roadside assistance problems. Make Inbound and Outbound Calls to internal and external Service Providers as per policies and procedures and Key Client Service Level Agreements. To dispatch Road Service Providers and or sub-contractors. To follow up as per policies and procedures; specify and manage every aspect of service delivery with 100% quality rating, as well as to handle all inbound and outbound calls as per protocol of specific Client groups.

Duties:
  • Management of a team of lawyers
  • Claims assessment – admittance / repudiation of Legal Costs Insurance Claims
  • Responsible for managing the day-to-day activities of the Team such that Service Levels and turn-around times are met and productivity and client service standards are maintained, with respect to the telephonic service and legal cost insurance claims management rendered to corporate clients
  • Conducting of monthly quality control assessments and performance evaluations
  • Statistical reporting (daily, weekly & monthly)
  • High level reporting to Corporate Clients
  • Rostering of staff to cover peak, after-hours and weekend shifts
  • Ability to apply legal knowledge and skills to day-to-day contact centre/claims operations
  • Ombudsman and/or Client complaint resolution and communication with clients on a professional level
  • Corporate Compliance Management

Requirements:
LLB Degree – Required
Admitted Attorney or Advocate – Required
Minimum of 4 years post articles experience
Experience in Call Centre Management
Master’s Degree in Law – Advantageous
 
Should you not receive a response within 10 working days, please consider your application as unsuccessful
  • Call Centre Agent

    2 weeks ago


    Johannesburg, South Africa Tomuzi Call Centre Full time

    Join Our Team Inbound Call Centre! Are you a people person with excellent communication skills? Do you thrive in fast-paced environments and enjoy helping others? If so, we want you to be a part of our dynamic team at Tomuzi Inbound Call Centre! We are currently seeking enthusiastic individuals to join us as Customer Service Representatives in our inbound...


  • Johannesburg, South Africa Legal&Tax Full time

    Legal&Tax Services (Pty) Ltd is an authorized financial services provider FSP No 28566. We provide our clients with affordable subscription-based services that enable them to access professional advice, assistance and insurance cover through a focused suite of products ranging from legal expense insurance, funeral policies and hospital cash-back cover. These...


  • Johannesburg, Gauteng, South Africa Legal&Tax Full time

    Legal&Tax Services (Pty) Ltd is an authorized financial services provider FSP No We provide our clients with affordable subscription-based services that enable them to access professional advice, assistance and insurance cover through a focused suite of products ranging from legal expense insurance, funeral policies and hospital cash-back cover. These are...


  • Johannesburg, South Africa Legal Aid South Africa Full time

    **REF: NO-LD/PAR-SL/09/02/2024** **PARALEGAL - CLIENT CALL CENTRE (SIGN LANGUAGE)** **INTERNAL AND EXTERNAL RE-ADVERTISEMENT** **NATIONAL OFFICE - BRAAMFONTEIN (LEGAL DEVELOPMENT DEPARTMENT)** Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and...


  • Johannesburg, South Africa Adzuna ZA B C2 Full time

    Duties:Management of a team of lawyersClaims assessment admittance / repudiation of Legal Costs Insurance ClaimsResponsible for managing the day-to-day activities of the Team such that Service Levels and turn-around times are met and productivity and client service standards are maintained, with respect to the telephonic service and legal cost insurance...


  • Johannesburg, South Africa Talent Evolution Full time

    Duties:Management of a team of lawyersClaims assessment admittance / repudiation of Legal Costs Insurance ClaimsResponsible for managing the day-to-day activities of the Team such that Service Levels and turn-around times are met and productivity and client service standards are maintained, with respect to the telephonic service and legal cost insurance...


  • Johannesburg, South Africa Talent Evolution Full time

    Duties: Management of a team of lawyers Claims assessment admittance / repudiation of Legal Costs Insurance Claims Responsible for managing the day-to-day activities of the Team such that Service Levels and turn-around times are met and productivity and client service standards are maintained, with respect to the telephonic service and legal cost insurance...

  • Call Centre Manager

    3 months ago


    Johannesburg, South Africa Action Appointments Full time

    _The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...

  • Call Centre Manager

    3 weeks ago


    Johannesburg, South Africa Recruitment Legends Full time

    Job Title: Contact Centre Manager Head Recruitment Legends Job Purpose: The Contact Centre Manager is responsible for ensuring the Contact Centre meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Centre operations, manages the performance of staff, and maintains client relationships. Minimum...

  • Call Centre Manager

    3 weeks ago


    Johannesburg, South Africa Recruitment Legends Full time

    **Job Title: Call Center Manager** In the finance sector Job Purpose: The Contact Center Manager is responsible for ensuring the Contact Center meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Center operations, manages the performance of staff, and maintains client relationships. Minimum...

  • Call Centre Manager

    4 weeks ago


    Johannesburg, South Africa CBRE Excellerate Full time

    We are looking for a skilled Call Centre Manager who can lead our helpdesk and agents to better performance and improve service quality. The Call Centre Manager will assist in establishing call centre objectives, provide agents with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse call centre data, and...


  • Johannesburg, South Africa Pollock and Associates Full time

    Strategic Head of Call Centre Management Bank/Fin Services/Insurance ~ Telecommunications ~ Call Centre BPO Johannesburg - Gauteng - South Africa We are currently seeking a Strategic Head of Call Centre Management who will be responsible for overseeing and leading the strategic direction and alignment of all call centre infrastructure, both internal and...

  • Call Centre Manager

    1 month ago


    Johannesburg, South Africa HeadHunters Full time

    **Reference** - PE002318/LS**Location** - Gauteng, JHB - Eastern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Our client in the **Manufacturing industry **is currently looking to employ** a Call Centre Manager based in Elandsfontein, Gauteng.** **A wonderful career opportunity awaits you.** **Requirements**: - Degree...

  • Call Centre Manager

    5 days ago


    Johannesburg, South Africa Pollock and Associates Full time

    Call Centre Manager Call Centre BPO ~ Manufacturing Johannesburg East, Johannesburg - Gauteng - South Africa Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to...

  • Call Centre Manager

    1 week ago


    Johannesburg, South Africa Peermont Global SA Full time

    **Date**:8 Feb 2024 **Location**: Emperors Palace, ZA **Company**:Peermont Global (Pty) Ltd **Job Purpose** - To manage the peermont call centre section and maintaining professional relationships with guests through ongoing excellent customer service**Qualifications** - Matric**Minimum Requirements** - 5 years plus experience in Management of Call...


  • Johannesburg, Gauteng, South Africa Pollock And Associates Full time

    Reporting directly to the CEO, you will play a crucial role in making a Call Centre operationally efficient and successful. Are you an experienced leader with a proven track record of driving sales performance in a call centre environment? You will have extensive experience in managing a sales force/call centre of over 450 seats. You will be required to take...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pollock and Associates Full time

    Call Centre Manager Call Centre BPO ~ ManufacturingJohannesburg East, Johannesburg - Gauteng - South AfricaAre you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to the...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Peermont Global SA Full time

    Date:8 Feb 2024Location: Emperors Palace, ZACompany:Peermont Global (Pty) LtdJob Purpose To manage the peermont call centre section and maintaining professional relationships with guests through ongoing excellent customer serviceQualifications MatricMinimum Requirements 5 years plus experience in Management of Call Centres Customer Service experience...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Measured Ability Group Holdings Full time

    South Africa - Gauteng, Johannesburg - South (Soweto / Orange Farm) R R Annually Cost To CompanyOur client in the Financial Services arena seeks a senior Call Centre Manager with solid outbound exp to head up their Distribution Call Centre. Degree in Business or related Minimum of 9 years' experience within the Financial ServicesIndustry/Short-Term insurance...

  • Call Centre Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Talent Evolution Full time

    To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectivenessThe Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people...