Relationship Management Assistant – Offshore Investment Platform

7 days ago


Cape Town, South Africa Swissquote Bank Full time
Job Description

The South African entity of Swissquote is a financial services provider supporting independent asset managers, acting as a custodian and broker, and provides financial intermediaries with a dedicated tool for managing their clients and processing stock market orders. The focus is on international/offshore investments. We are a small team and look for a dedicated addition in our journey.

Your Role and Main Responsibilities

  • Supporting Relationship Managers in all administrative activities
  • Responding to customer inquiries via phone and email, and coordinating internally with other departments (e.g., Back Office)
  • Monitoring and ensuring adherence to service levels, as well as conducting relevant quality controls
  • Interacting and training admin staff of independent asset managers
  • Updating client data and account settings
  • Handling customer payments and processing fee charges for our asset managers
  • Support in other administrative tasks required in a small office environment

Qualifications

  • You are interested in global financial markets and feel comfortable in the offshore investment environment,
  • You have completed a Bachelor of Commerce or other related degree,
  • You have at least 2-3 years of work experience in an administrative or client servicing role in the financial services industry and have a firm grasp on AML requirements across different client type such as individuals, trusts and other corporate entities,
  • Experience with offshore providers/platforms is a big plus,
  • You are proficient in both written and spoken English and can handle correspondence independently. Additional foreign languages, particularly German, are an advantage,
  • You enjoy interacting with people and are happy to travel within South Africa and to Switzerland should it be necessary,
  • You are a self-motivated individual enjoy working in a team and are characterized by your sense of responsibility, proactive approach, organized working style, ensuring a positive and professional client service experience.




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