TEMS Administrator
2 weeks ago
Description
TEMS Administrator -
Position Purpose
Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.
Responsibilities include:
Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues Customer account reconciliations Arrange Telephonically collection of Pallets from customers. Manage EMS customer balances. Working on site and Scheduling calls and providing feedback and corrective recommendations to the customer and Business Manager Identification and Investigation of credit equipment balances Analysis and resolution of suspended movements Investigate and resolve queries from the business & customers. Follow up with customer and business to ensure the recommendations are adhered. Accurate processing of client requests on Siebel Electronic System Support to local client base Manage the helpdesk function (if applicable) General office administration such as switchboard, filing and other duties. Participate in Team Projects Serve as backup for TEMS and other staff within the team. Assist in any other task as delegated by management.Key Requirements
Matric & a Diploma Essential. Preferably studying towards a business-related degree. Manual Driver's License Essential 3-5 years Basic Accounts & Reconciliation, including general office duties. 3 years Customer Service ExperienceSkills and Knowledge
Analytical Skills Excellent communication skills at all levels Knowledge of Salesforce, MyCHEP and EDI would be an advantage; proficiency in Word & Excel is essential. Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.Closing Date: 5th July 2024
Preferred Education
DiplomaPreferred Level of Work Experience
3 - 5 yearsRemote Type
Not RemoteWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at
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Boksburg, South Africa Brambles Full timeDescription Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area.This role is integral as it is the first point of contact for the customer.This role is to assist CHEP in building and maintaining solid relationships with the customer base. Key Accountabilities Maintaining a...
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National Tems Controller Twizza
2 weeks ago
Boksburg, South Africa Brambles Group Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
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National TEMS Controller Twizza
4 weeks ago
Boksburg, South Africa Brambles Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
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Boksburg, South Africa Brambles Group Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
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Boksburg, Gauteng, South Africa Brambles Group Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...
