Consultant - Dgtl. Trnf.

1 week ago

Cape Town, South Africa WNS Global Services Full time
Job Description

- Identification of opportunities followed with project execution to meet the agreed targets with clients

- LEAN Six Sigma and Digital Transformation Project mentoring

- Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)

- Market research across best-in class CX practices, contact center demands, evolving trends etc.

- Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.

- Conduct Lean Six Sigma trainings


Qualifications

- Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement

- System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)

- Language proficiency (English)

- Good/ Excellent - Should possess good analytical skills, communication, and negotiation skills.

- Excellent knowledge of Excel, Word, Power point & Minitab.

- Certified Blackbelt - Project management and design thinking practitioner

- P&C Insurance experience

- CX Transformation experience

- Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable


Additional Information

US 24/7 Night Shift

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