Senior Consultant
6 months ago
- Identify process and customer experience improvement opportunities
- Responsible to deliver benefit as per contractual productivity agreement with the client
- Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap
- Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)
- Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
- Team/people management, talent development
- Excel in developing strong stakeholder dialogue, across all levels (both WNS and client)
Qualifications
- Minimum academic qualification:
Grade 12
Degree in similar field
15 Years work experience
- System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)
- Language proficiency (English) - Good/ Excellent
- Should possess good analytical skills, communication, and negotiation skills.
- Excellent knowledge of Excel, Word, Power point & Minitab.
- Certified Blackbelt - Project management and design thinking practitioner
- P&C Insurance experience
- Well versed with contact center digital platforms across tools, technologies, automation, analytics etc.
Experience in driving Contact Center Transformation using digital technologies
- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices
- Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable
- Flexible and capable of domestic and international travel
Additional Information
US NIGHT SHIFT HOURS
-
Senior Property Financial Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa Marvel Placement Consultant Full timeJob OverviewWe are seeking an experienced Senior Property Financial Coordinator to join our team at Marvel Placement Consultant.
-
Senior Payroll Coordinator
3 weeks ago
Cape Town, Western Cape, South Africa Marvel Placement Consultant Full timeJob Title: Senior Payroll CoordinatorLocation: Western CapeDescription:We are seeking a highly skilled and experienced Senior Payroll Coordinator to join our team at Marvel Placement Consultant. As a key member of our finance department, you will be responsible for managing the payroll process for approximately 170+ staff members.The successful candidate...
-
Senior Financial Consultant
2 weeks ago
Cape Town, Western Cape, South Africa Sanlam Group Full timeJob Title: Senior Financial ConsultantWe are seeking a skilled Senior Financial Consultant to join our team in Cape Town. This is a challenging opportunity for a results-driven professional to grow and develop their career.
-
Senior Inbound Consultant
2 weeks ago
Cape Town, South Africa CME Recruitment Full timeOur client, a well-established leading destination management company is looking for a Senior Inbound Consultant to join their team in Cape Town. If you have extensive experience with luxury travel arrangements, great knowledge of Southern African destinations then this position is for you. Position**:Senior Inbound Consultant** Location**:Cape...
-
Senior Cost Consultant
1 month ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeJob Title: Senior Cost ConsultantJob Summary: We are seeking a highly skilled Senior Cost Consultant to join our team at Communicate Recruitment. The ideal candidate will have a strong background in quantity surveying and a proven track record of managing project costs. Responsibilities:Estimating project costs and preparing budgetsManaging and overseeing...
-
Senior Mortgage Consultant
2 days ago
Cape Town, Western Cape, South Africa Frogg Recruitment SA Full time**Job Title:** Senior Mortgage ConsultantWe are seeking a highly skilled Senior Mortgage Consultant to join our team at Frogg Recruitment SA. As a senior consultant, you will be responsible for advising existing clients, maintaining existing relationships, and developing new ones.Salary: R600,000 - R1,200,000 per annum (basic + commission)About the RoleThis...
-
Recruitment Consultant
3 months ago
Cape Town, South Africa Anita Hill RMV Recruitment Consultant Full time**SENIOR CREDIT** **RISK MANAGER** **CAPE TOWN** Competitive Salary Overview: Situated at our clients Cape Town Head Office, this role involves utilizing the vast pool of data available to develop innovative customer strategies that boost profits while working within constraints. Collaborate with the Risk and Analytics department to enhance clients'...
-
Senior Research Consultant
3 months ago
Cape Town, South Africa aston holmes Full timeThis is a unique opportunity to combine your strategic insight and research capabilities to deliver exceptional results in both retained executive search and contingent recruitment environment. What you'll be doing - Lead and manage the research phase of executive search projects, identifying senior leaders and specialists across a range of industries and...
-
Senior Financial Consultant
3 weeks ago
Cape Town, Western Cape, South Africa Intelligent Debt Management Full timeJob Title : Senior Financial ConsultantOur company, Intelligent Debt Management, is a reputable organization in the financial services industry. We are seeking an experienced and skilled Senior Financial Consultant to join our team.As a Senior Financial Consultant, you will be responsible for assessing clients' financial situations, providing expert advice,...
-
Senior Generalist Consultant
2 months ago
Cape Town, Western Cape, South Africa Labournet Full timeMain Purpose of the Role:To work across the company's various sectors and to support short-term management consulting and longer-term project implementation assignments.The senior generalist consultant will manage multiple streams of work within projects through their project teams and be responsible for anticipating and mitigating risks while ensuring...
-
Senior Risk Consultant
6 months ago
Cape Town, South Africa Bridgena Barnard Personnel Group Full timeFood Manufacturer requires the services of a Senior Risk consultant for the facility Matric ess or equivalent Diploma in related field 3 years exp in the following: Factory environment SAMTRAC \ COMSOC / HIRA / Incident Investigation. Acting as the senior or team lead Good knowledge of legislation - LRA / COID / OHSAS etc ISO and BRC Hygiene control & fire...
-
Senior Tax Consultant
3 weeks ago
Cape Town, South Africa Tumaini Consulting Full timeWe are seeking an experienced and motivated Senior Tax Consultant to join our dedicated team of professionals. As a Senior Tax Consultant, you will play a pivotal role in providing strategic tax advice, ensuring compliance with tax regulations, and contributing to the overall success of our clients and our firm. Your expertise and leadership will be...
-
German Language Travel Consultant Senior
2 months ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title: German Language Travel Consultant SeniorAbout the Role:We are seeking an experienced Senior Travel Consultant with German Language skills to join our team at ABC Worldwide. As a Senior Travel Consultant, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving any issues that may...
-
Cloud Migration Senior Consultant
6 months ago
Cape Town, South Africa MAP Human Capital Management Full time**Job Overview**: **Date Posted**: Posted 2 days ago- **Location**: Cape Town, Western Cape- **Job Title**: Cloud Migration Senior Consultant- **Education Level**: Bachelors Degree- **Job Level**: Senior- **Minimum Experience**: 5- 7 Years**Cloud Migration Senior Consultant required in Cape Town.**: **Main Purpose of the Job**: Our client, who is at the...
-
Senior Sales Homeware Consultant
3 weeks ago
Cape Town, South Africa Lumina Personnel Full timeJob Title: Senior Sales ConsultantLocation: Gardens, Cape TownSalary: NegotiableAn exciting opportunity is available for a full-time Senior Sales Consultant to join our upmarket showroom in Gardens, Cape Town. If you are vibrant, passionate about homeware and décor, and have excellent retail sales experience, this could be the perfect role for you!Main...
-
Senior Travel Consultant with
2 months ago
Cape Town, South Africa Siyabona Africa Full time**PLEASE ONLY APPLY IF YOU ARE A QUALIFIED AND EXPERIENCED TRAVEL CONSULTANT AND HAVE PREVIOUSLY WORKED for 5 YEARS OR MORE AT A BONA FIDE TRAVEL AGENCY/ TOUR OPERATOR **_**WITH EXPERIENCE SELLING HOLIDAYS/ SAFARIS/ CONFERENCES**_ We have a vacancy for a qualified and experienced Senior Travel Consultant with knowledge conferences / MICE and African Safaris...
-
Senior German Language Consultant
4 weeks ago
Cape Town CBD, South Africa Jai Search Consultancy Full timeAbout the RoleWe are seeking a highly skilled Senior German Language Consultant to join our team at Jai Search Consultancy in Cape Town city. This is an exciting opportunity for a motivated individual with excellent communication skills and experience in consulting.
-
Senior Energy Consultant
6 months ago
Cape Town, South Africa Mass Staffing Projects Full time**Job Information** - Location- Cape Town- Salary- R850k - R650k- Job Type- Permanent- Education- BEng/BSc Mechanical/Electrical Engineering- Experience- 5 - 10 years- Reference- AP210121SRECRD- - engineering.jobs(at)staffingprojects.co.za- Fax- 0867182241A firm of Consulting Engineers with an international footprint is expanding their renewable energy...
-
Senior Luxury Travel Consultant
1 month ago
Cape Town, Western Cape, South Africa Career Dynamics Global Full timeJob Title: Senior Luxury Travel ConsultantAbout the Role:We are seeking a highly motivated Senior Luxury Travel Consultant to join our team. As a key member of our sales team, you will be responsible for proactively selling and quoting luxury travel services to our clients.Key Responsibilities:Proactive selling and quotingGathering rates and contracts for...
-
Senior Risk Management Consultant
3 weeks ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeJob SummaryWe are seeking a Senior Risk Management Consultant to join our team at Network Recruitment.