Customer Insights Manager
4 weeks ago
A leader in the telecommunications and digital arena is looking for a Customer Insights Manager. The successful candidate will lead with market research to develop a clear and comprehensive view of the client experience, identifying opportunities for product and process improvement, and presenting findings and recommendations to stakeholders.
If you’re passionate about creating excellent customer experiences and solving complex problems with data then we’d like to meet you.
- Use research to improve customer experience and behaviour
- Create alignment with our product and service o?ering
- Create customer focus groups
- Build internal client relationships
- Completion of qualitative and quantitative data analysis with measurable results to improve business strategic objectives
- Present findings and recommendations to stakeholders to promote impactful change
Requirements
- 3+ years of analytics experience, background in customer intelligence a plus
- Strong proficiency with complex statistical analysis and memorable presentation skills
- Experience doing research using multiple sources
- Excellent writing and editing skills
Quali?cations
- BCom Honours or higher in relevant ?eld
-
Customer Insights Specialist
4 weeks ago
Johannesburg, South Africa Santam Full timeWhat will you do? A position of Customer Insights Specialist exists in the Santam Experience team - the position could be based in either Sandton or Tygervalley. The purpose of the Customer Insights Specialist is to manage and implement the voices of experiences (VOX) Programme in order to make informed decisions about our business in the interests of our...
-
Customer Insights Specialist
4 weeks ago
Johannesburg, South Africa Nedbank Full time**Requisition Details & Talent Acquisition Consultant** - REQ 132821 - Michelle Thabethe- Job Family- Marketing, Communication and Research - Career Stream- Market Research and Customer Insights - Leadership Pipeline- Manage Self: Technical **Job Purpose** - To support business strategy by gaining customer feedback and relevant intelligence on markets /...
-
Senior Manager: Customer Cx Measurement
1 week ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Junior Specialist: Customer Research
4 weeks ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Strategic Insights Manager
4 weeks ago
Johannesburg, South Africa Performer Recruitment Full time**Introduction** Our client, a Global Manufacturer is seeking a Strategic Insights Manager to join their team. Reporting into the Marketing Director, The Strategic Insights Manager is responsible for delivering comprehensive global and local business, consumer and industry insights across the SEA cluster of markets in order to drive business strategies....
-
Product and Insights Manager
7 days ago
Johannesburg, South Africa Nandos Careers Full timeThe Product and Insights Manager supports the development of and oversees the promotional and product strategy across the Nando’s menu portfolio by using sound data analysis, consumer insights and commercial acumen. The role requires a strategic thinker with the ability to use different points of reference to inform business decisions. **Minimum...
-
Insights and Impact Manager
4 weeks ago
Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full time**Requirements**: - A bachelor’s degree in politics / philosophy / economics, social sciences, Information management, Data Science, Statistics, or related field (post-graduate in a relevant discipline is preferred) - A minimum of 5 years’ experience as a data analyst, impact measurement, research or similar role (non-profit or development sector is...
-
Insights & Analytics Coordinator
7 days ago
Johannesburg, South Africa Initiate international Full timeAre you prepared to elevate your career in the dynamic landscape of B2B marketing? We are actively searching for a talented individual to fill the role of **Insights & Analytics Coordinator **in **Johannesburg**, specializing in Demand Generation. Operating within a suite of products for delivering multi-channel campaigns, we are committed to a...
-
Campaign Insight Analyst
7 days ago
Johannesburg, South Africa Initiate international Full timeAre you a data enthusiast ready to make a significant impact in the dynamic world of B2B marketing? Our client, a prominent leader specializing in Demand Generation, is actively seeking a dynamic and detail-oriented individual to join their team as a **Campaign Insight Analyst **in **Johannesburg**. If you are passionate about translating data into...
-
Business Insights Strategy Manager
7 days ago
Johannesburg, South Africa Sanlam Full timeWho are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...
-
Data Insights Analyst
7 days ago
Johannesburg, South Africa Initiate international Full timeAre you passionate about transforming data into actionable insights? Do you thrive in a fast-paced environment where your contributions make a meaningful impact? We’re looking for a talented individual to join our team specializing in Lead Generation as a **Data Insights Analyst **in **Johannesburg**. In this role, you’ll play a crucial part in...
-
Strategic Insights Associate
4 weeks ago
Johannesburg, South Africa Performer Recruitment Full timeWe have a position that has come available for a Strategic Insights Associate with a Global FMCG that offers a lot of opportunities for growth and development. Are you passionate about insights and marketing? Then we have the perfect role for you. We are looking for an ambitious Strategic Insights Associate to join the Strategy & Insights team. The...
-
Senior Human Insights Manager
4 weeks ago
Johannesburg, South Africa The Coca-Cola Company Full time**What You’ll Do For Us** - Leads development of insights learning plan, including identifying key insights-driven opportunities and threats by category and channel. - Define insights protocols and deliver insights to Operating Unit category for brand strategy - Development of creative strategy insights in support of business and creative brief, early and...
-
Insights & Data Analyst Manager
1 week ago
Johannesburg, South Africa Elchemie Full time**Well established crop producer (Agriculture) is in search of a Data Analyst and Insights Manager to develop internal/external information sources for business analysis through presenting insight and recommendations to management for decision making and strategic planning in the marketing department. The critical role of the Data Analytics and Insight...
-
Client Insights Manager
4 weeks ago
Johannesburg, South Africa Mass Staffing Projects Full time**Job Information** - Location- Johannesburg- Salary- R950k+- Job Type- Permanent- Education- Bachelors degree- Experience- 7 years’ experience in research- Reference- 140921FJCIM03- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847A large south African insurer is looking for a Client Insights Manager, who is responsible **Requirements**: -...
-
Senior Manager, Performance
4 weeks ago
Johannesburg, South Africa Coca-Cola Full time**Role Overview** A successful **Performance Insights Manager **is one who can efficiently manage & analyze performance insights to facilitate the right decision-making process and performance management for his/her franchise. He / She will play a key role to facilitate communication between the franchise & Africa Operating unit under the area of Financial...
-
Human Insights Director
4 weeks ago
Johannesburg, South Africa The Coca-Cola Company Full time**Position Overview** The human Insights Director leads the Africa Operating Unit Human Insights team and the development & implementation of the Africa Operating Unit Human Insights agenda, while connecting and integrating it to the global Human Insights network. This position requires a transformative, inspiring, and visionary leader able to set the...
-
Insights Analyst: Beverages
7 days ago
Johannesburg, South Africa PepsiCo Full timeOverview: - The role of the Consumer Insights Analyst is to lead end to end delivery of research projects in our beverages’ portfolio in South Africa. - In addition, the role also entails supporting Beverages consumer insights initiatives across the portfolio, such as Brand Equity Tracking, occasion tracking and adhoc consumer research projects. - The...
-
Customer Service Advisor/sales Advisor
7 days ago
Johannesburg, South Africa Samsung Customer Care Center Full timeRole Summary: The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout. We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...
-
Specialist: Sales Insights
4 weeks ago
Johannesburg, South Africa Boardroom Appointments Full time**Key purpose**: To collaborate with the respective support teams to run effectively and efficiently by providing operation and transactional support to the respective business units (Sales, Commercial, Marketing, EXCO, Board, Finance, Service Delivery etc.). SFDC data management, change control, reporting, dashboards and presentations. Creation and...