Customer Service Consultant
4 weeks ago
Tasks
Effective and timely call handling Assures work meets all quality standards Assures work meets business productivity goals Seek opportunities for continual improvement. Embraces and promotes change. General Lufthansa and Star Alliance information on required markets. Flight reservation bookings, re-bookings and re-routings. Flexibility to a rotational shift.
Benefits
Health Plan, Employee Assistance Program, Holidays, Life Insurance, Flight benefits
Requirements
Assist customers with all travel related services and customer enquiries (Inbound & Outbound)
Provide excellent and consistent customer service to ensure service quality in dealing with customers at all times.
1 - 2years Customer Service Experience Fluent in English both verbal and written. Must have Mathematics or Geography or Travel & Tourism as a completed subject Proven customer service and sales skills. Good understanding of computer system and standard software. Availability and ability to work rotating shifts and public holidays.Should you not receive correspondence within 14days of submitting your application, please consider it unsuccessful.
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