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Senior Cloud Engineer

4 months ago

Johannesburg, South Africa SavageOne Pty Ltd Full time

Job Specification: Cloud Practitioner with PMP Certification

Position: Cloud Practitioner Certification Required:
  • PMP Certification
Proven Work Track Record:
  • Demonstrated experience with Salesforce Communications Cloud (or Vlocity) and Service Cloud implementation and maintenance.
Requirements:
  1. Track Record

    • Experience: Minimum of 2 years of demonstrated experience implementing Salesforce Communications Cloud (or Vlocity) and Service Cloud.
    • Context: Experience must be with a government or private entity utilized by multiple business units.
    • Specifics: Must include a contact center with at least 20 seats across sales and assurance teams.
    • Mandatory (M)
  2. Maintenance and Support

    • Experience: Minimum of 3 years of maintaining and supporting Salesforce Communications Cloud and Service Cloud.
    • Context: Experience must be with a government and/or private entity.
    • Specifics: Must include a contact center with at least 20 seats.
    • Mandatory (M)
  3. Certificates & Accreditation

    • Team Composition: Names and qualifications of key personnel must be provided.
    • Roles: Indicate who is the Team Leader and who are the supporting members.
    • Certification: At least one certified Communications Cloud Practitioner must be part of the team.
    • Mandatory (M)
Responsibilities:
  • Implement Salesforce Communications Cloud (or Vlocity) and Service Cloud solutions.
  • Maintain and support existing Salesforce Communications Cloud and Service Cloud implementations.
  • Collaborate with multiple business units to ensure the system meets the needs of the contact center and other departments.
  • Lead a team of professionals, providing guidance and expertise in cloud solutions.
  • Ensure the team has the necessary certifications and training to effectively support Salesforce solutions.
Skills:
  • Strong project management skills, proven by PMP Certification.
  • In-depth knowledge of Salesforce Communications Cloud and Service Cloud.
  • Experience working in environments with multiple business units and contact centers.
  • Leadership skills to manage and guide a team.
  • Excellent communication skills to interact with various stakeholders.
Application Process:
  • Submit a detailed resume highlighting your relevant experience and certifications.
  • Include a list of key personnel with their qualifications and roles within the team.
  • Provide examples of past projects demonstrating your experience with Salesforce implementations and maintenance.