Fraud Consultant

3 months ago

Midrand, South Africa Optimal Growth Technologies Full time

Fraud Consultant

Role purpose:

The purpose of the role is to assist with the monitoring and investigation of fraud events as it pertains to company's products

  • Monitor transactions and fraud exceptions or alerts on regular bases dependent on the product type and association rules
  • Provide daily reports on fraud monitoring and exception analysis
  • Assist the fraud investigator in contacting customers, obtaining proof of transactional behaviour and where required report events
  • Assist the Team Lead Fraud in developing, testing and implementing fraud rules across product types

Core competencies, knowledge and experience

  • Excellent analytical skills
  • Attention to detail
  • Diligence
  • Reporting and Advanced PowerPoint / Excel skills
  • Administrative Skills
  • Problem Solving Skills
  • Proactive and driven
  • Matric, and, 1 to 3 years experience within a RSA Banks fraud department dealing with Merchant/Card/Cheque Account Fraud and fraud investigations

Key performance indicators:

  • Meeting daily SLA of attending and managing queries
  • Process all new applications
  • Process all settlement queries daily
  • Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
  • Response time and accuracy of resolving operational queries as it relates to the multiple products
  • Assisting with the settlement and balancing as well as operational support

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