EE Sage Line 500 Manufacturing Warehousing Depot Supervisor

The depot supervisor will manage the Germiston or Richard’s Bay depot. The depot will service the needs of collect, walk-in and cash customers, as well as small truck deliveries to customers surrounding the depot locations. The goal of the depot supervisor is to ensure the site is managed cost effectively and efficiently through the team on site to provide outstanding customer service and experience.

EE Sage Line 500 Manufacturing Warehousing Depot Supervisor (Building Material), Richards Bay, Pension + Medical + Housing All + 13th Cheque

Requirements:

• Education: Diploma (logistics, supply chain, business management, operations management or related field).
• Work Experience: a minimum of 3-5 years working in a manufacturing environment with logistics or warehousing experience in a similar role. Management experience in a similar role (added advantage)
• Computer literate
• Systems experience: Sage Line 500 or any other enterprise resource planning tool, MS Excel, Google slides, transport management system and Google Sheets
• Forklift Licence (added advantage)

Duties:

Customer service

• Understand the products and services we offer as a business.
• Handle all counter sales for collection, walk-in and cash customers.
• Maintain accurate documentation, record and file all paperwork for customer service activities and discussions.
• Align with existing customer service procedures, policies and standards.
• Elicit customer feedback to improve service offering at the depot.
• Assist to coordinate and manage customer focused activities aimed at promoting the business e.g. promotional days, training days, product launches, customer visit days etc.

Operations

• Ensure health and safety regulations are adhered to by everyone on site (customers, employees and transporters).
• Supervise day-to-day operations of the depot.
• Develop and manage the approved budget for the depot to ensure costs are lower or in line with the budget.
• Analyse cost variances to understand cost drivers and implement solutions to prevent cost creep or excessive expenditure.
• Improve processes to increase efficiency of the depot.
• Develop an operating framework that will continuously run even if some team members are absent, to ensure daily operations are not affected.
• Work hand in hand with customer service, planning and logistics teams to ensure activities run smoothly at the depot.

Stock management

• Ensure the stock is in good condition by being properly organized in the yard.
• All stock categories should be clearly marked for loading purposes.
• Liaise with plant managers regarding breakages on stock transfers to find solutions to avoid stock write offs.
• Repackage stock for customers buying smaller quantities or stock that ages in the yard.
• Ensure the system and physical stock on hand always match.
• Investigate stock variances and provide feedback to finance teams.
• Ensure receipting of stock transfers are completed in a timely manner.
• Ensure paperwork is processed for customer claims relating to stock and any other stock issues even if internal.
• Quarantine, dispose of or repackage for sale the damaged stock in the yard.
• Keep damages and stock write offs to a minimum to manage working capital targets.

Yard management

• Support transport planners with queries or escalations relating to loading/offloading delays on site.
• Manage yard logistics teams to adhere to loading procedures, loading times and load accuracy are being met.
• Develop relationships with transporters to foster collaborative partnerships.
• Ensure the yard is neat and tidy at all times.
• Continuously drive improvements.

Team management

• Monitor and evaluate team performance to enhance individual / team results to be in line with functional KPIs.
• Support team with training to improve operations at the depot.
• Upskill team members to become multi-skilled for business continuity purposes.

Prepare for succession planning within the team for critical roles.